Son, Dary Joy A.

Dumaguete City,  Negros Oriental

Contact number: 09361629175

Email Address: [email protected]

Skype ID: sdaryjoy

OBJECTIVE: To obtain a position in the Hospitality Industry that provides opportunity for growth, further knowledge and to fully utilize and apply my skills for a progressive career improvement and to contribute to the company’s goal.

EDUCATION

Tertiary: Bachelor of Science in Tourism

St. Paul University Dumaguete

June 4, 2013- May 6, 2017

WORK EXPERIENCE

Great Wolf Lodge-Wisconsin Dells, Wisconsin USA (J1)

January 2018- January 2019

Floor Supervisor

Inspect Guest Areas for Cleanliness
Greet and Build Rapport With Guests
Perform Opening and Closing Procedures
Diffuse Customer Complaints
Delegate Basic Tasks to Staff

Front Desk Agent

Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Communicate with housekeeping, room service and security staff as necessary
Make and confirm reservations
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel

SKILLS

Language Ability: English and Tagalog

Computer Skills: MS Word, MS PowerPoint, MS Excel

Ability to work under pressure
Excellent communication skills
Good time management and leadership
Highly skilled worker in creating positive customer experiences

CERTIFICATES

Great Wolf Lodge- Wisconsin Dells, USA (January 2018-January 2019)
Basic Training- PNTC colleges Maritime Training Center (February 2019)
Seafarers with Designated Security Duties- Altitude Maritime Training Center Inc. (February 2019)
Anti-Piracy-  Altitude Maritime Training Center Inc. (February 2019)
Crowd Management – Altitude Maritime Training Center Inc. (February 2019)
Crisis Management -Altitude Maritime Training Center Inc. (February 2019)