JOB OBJECTIVE
To convey my education and skills and to learn more.
WORK QUALITIES
I enjoy challenging working environment and do get along with other people. I am focused, disciplined and resourceful. I do observe strong work ethics.
WORK EXPERIENCE
Wheels Manila Bay (Suzuki, KIA, Hyundai)
(BRP Service Supervisor)(June 24, 2019 to Present)
Duties & Responsibilities
– Supervises activities of the automotive body and paint shop.
– Plans, schedules and assigns repair and automotive paint job of automotive-body workers.
– Prepares repair estimate of damage vehicle and monitors the status from receiving up to releasing.
– Coordinates insurance for the adjustments of repair estimates and completion of letter of authority ( LOA ).
– Coordinate with clients regarding the additional cost of repair and additional days required to perform the repair.
– Informing clients regarding the additional (hidden damages) parts and labor charge need to perform and the extended days of repair.
– Quality check all vehicle after repaired from body repair shop before we return the vehicle into our client.
– Attends to all Body and Paint (BP) customers in the Service Reception.
– Prepares Estimate and conduct inspection on damage unit.
– Collect necessary papers for Insurance Processing
– Updates customers for the status of claims and requirement needed for repair.
– Prepares Repair Order (R.O.) for body repairs services.
– Insures that unit transfer to BP Warehouse are covered by necessary documents and parts needed for repair.
– Acts as the overall coordinator between Marketing Assistants/ S.A ,Parts Department and BP Shop in ensuring that the causes of delays in documentation and parts requirements are addressed in the earliest possible time, if not totally avoided.
– Monitors repair status and promised time.
– Updates shopload monitoring and sales.
– Bills finished units from body and paint workshop.
– Prepares documents of units for release and ensures its completeness.
Hyundai Shaw Boulevard (BRP Service Supervisor)
(February 21, 2018 to June 22, 2019)
Duties & Responsibilities
– Supervises activities of the automotive body and paint shop.
– Plans, schedules and assigns repair and automotive paint job of automotive-body workers.
– Prepares repair estimate of damage vehicle and monitors the status from receiving up to releasing.
– Coordinates insurance for the adjustments of repair estimates and completion of letter of authority ( LOA ).
– Coordinate with clients regarding the additional cost of repair and additional days required to perform the repair.
– Informing clients regarding the additional (hidden damages) parts and labor charge need to perform and the extended days of repair.
– Quality check all vehicle after repaired from body repair shop before we return the vehicle into our client.
– Attends to all Body and Paint (BP) customers in the Service Reception.
– Prepares Estimate and conduct inspection on damage unit.
– Collect necessary papers for Insurance Processing
– Updates customers for the status of claims and requirement needed for repair.
– Prepares Repair Order (R.O.) for body repairs services.
– Insures that unit transfer to BP Warehouse are covered by necessary documents and parts needed for repair.
– Acts as the overall coordinator between Marketing Assistants/ S.A ,Parts Department and BP Shop in ensuring that the causes of delays in documentation and parts requirements are addressed in the earliest possible time, if not totally avoided.
– Monitors repair status and promised time.
– Updates shopload monitoring and sales.
– Bills finished units from body and paint workshop.
– Prepares documents of units for release and ensures its completeness.
Citi Motors Makati : Service Advisor ( Body Repair )
( September 21, 2015 – December 9, 2017 )
Duties & Responsibilities
– Assist clients for their problems and concern about their unit.
– Provides repair orders and menu pricing.
– Update customers for additional cost of repair.
– Invoicing of repairs done and explain charges to customer.
– In-charge in the workshop process.
– Estimate for labor and parts for body and paint repairs.
– Process and coordinates insurance for the adjustments of repair estimates
and completion of letter of authority ( LOA )
– Proper coordination with the technicians, job controller and all staff involve
to give complete satisfaction with the customer.
Standard Insurance Company Inc.: Technical Assistant / Adjuster
( February 17, 2014 – September 18, 2015 )
Duties & Responsibilities
– Making an appointment of our Assured or Third Party for the vehicle inspection.
– Conducting inspection of the vehicle of our Assured and of the Third Party.
– Taking a proper pictures showing the damage of the vehicle.
– Conducting investigation on how the accident happened.
– Analyzed the body panels or parts if need to replace or need to repair only.
– Make a proper report/estimate regarding the claim of our Assured.
– Check and review the Repair Valuation Draft (RVD).
TeyseerMotors :Service Advisor – Doha, Qatar
( September 08, 2012 – March 02, 2013 )
– Assist clients for their problems and concern about their unit.
– Provides repair orders and menu pricing.
– Update customers for additional cost of repair.
– Invoicing of repairs done and explain charges to customer.
– In-charge in the workshop process.
– Proper coordination with the technicians, job controller and all staff involve
to give complete satisfaction with the customer.
– Process all the warranty parts.
– Cashier.
– Purchasing supervisor.
– Parts in-charge.
Ford Quezon Avenue : Service Advisor( General Job )
( December. 8, 2011 – May19,2012 )
Duties & Responsibilities
– Assist clients for their problems and concern about their unit.
– Provides repair orders and menu pricing.
– Update customers for additional cost of repair.
– Invoicing of repairs done and explain charges to customer.
– In-charge in the workshop process.
– Estimate for labor and parts for body and paint repairs.
– Process and coordinates insurance for the adjustments of repair estimates
and completion of letter of authority. ( LOA )
– Proper coordination with the technicians, job controller and all staff involve
– Proper coordination with the technicians, job controller and all staff involve to give complete satisfaction with the customer.
Ford Iloilo :Service Advisor – ( General Job )
( April 16, 2009 – March 20, 2010 )
Duties & Responsibilities
– Assist clients for their problems and concern about their unit.
– Provides repair orders and menu pricing.
– Update customers for additional cost of repair.
– Invoicing of repairs done and explain charges to customer.
– In-chrage in the workshop process.
– Estimate for labor and parts for body and paint repairs.
– Process and coordinates insurance for the adjustments of repair estimates
and completion of letter of authority. ( LOA )
Makro Cebu: Customer Relation Assistant
( September. 10, 2008 – Feb. 10, 2009 )
Duties & Responsibilities
– Multi-skilled personnel
– Acts as a Front desk Receptionist.
– Ensures all incoming telephone calls for the company are properly handled and quality customer service is provided to all customers.
– Nourish and maintain good business relationship between Makro and its customers.
– Provides correct and up-to-date information to customer queries and suggests store promotions to customers.
– Ensures proper handling of customer complaints and documenting them. Endorsing complaints beyond my authority to resolve to Customer Development Manager.
– Assist Customer Development Manager in managing Customer Reception.
– Welcomes customers and visitors by greeting them warmly.
– Ensures smooth and efficient customer registration.
– Assist walk in customers in filling up registration forms and inform them of requirements for application.
– Ensures that all customers who enter the store are Makro Trade Card holders.
– Provides Makro Mails to customer who did not receive their copies and help resolve customer problems regarding their Makro Mail delivery.
– Ensures proper handling of goods returned by customers according to set procedures.
– Reports any incidents of fraud or other concerns to Customer Development Manager.
– Performs other duties as maybe assigned.