Education

June 2004 - March 2009 Degree Holder - Bachelor of Science in Computer Science at Notre Dame of Tacurong College

Experience

May 2009 - June 2010 Customer Service Representative at Sutherland Global Services Philippines Inc.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

July 2010 - January 2016 Senior Specialist - Quality at Sutherland Global Services Philippines Inc.

• Review calls for quality and conduct coaching sessions with representatives
• Develop, train and provide ongoing coaching of new hires
• Work closely with supervisors to develop and implement programs
• Provide guidance, training and support to leads and representatives about product/ customer service competency
• Monitor escalated calls to be addressed by supervisors
• Conduct and document meeting with supervisors and management as needed
• Conduct and perform periodic meetings with the supervisors to help facilitate their support of representatives

August 2016/Present Registrar I at Department of Education - Sultan Kudarat Division

• To log and maintain enrolled students’ academic records. This includes grade, attendance, transfer and immunization records.
• Oversees the enrollment process for new students, gathering all required information, while also coordinating class schedules and resolving scheduling conflicts.
• Responding to transcript requests, preparing honor lists, determining graduation eligibility and planning commencement activities.
• Updates and manages the Learner Information System (LIS)