DAVIS O. OCAMPO
Address: Mobile: Email:
OBJECTIVE
 To enhance my skills, knowledge and experience in the field of IT Architecture, within a good company that has dynamic and innovative environment and infrastructure. To Fulfill my goals and excel in my chosen endeavor and furthermore to Contribute for the success of the organization.
EDUCATION
AMA COMPUTER UNIVERSITY
Makati City (2002 – 2009)
Bachelor of Science in Computer Science (B.S. Computer Science)
Pasig Catholic College
Malinao, Pasig City (1998 – 2002)
Pasig Catholic College
Malinao, Pasig City (1992 – 1998)
QUALIFICATIONS
 9 Years Experienced Employee in the field of IT hardware & Software, System/ Network and Database administration role.
 Served as a Single point of contact between the end user and other IT functional Group.
 Resolves problem within the shortest possible period of time
 Customer service oriented with strong team working experience
 Ability to consistently follow processes and procedures accurate and timely.
 Anticipate problems and take preventive actions
 Solid Technical background, Good Analytical Skill, detail-oriented, flexible and self-
motivated.
 Use Logical approach in problem solving.
 Can work independently or with minimal supervision.
 Eager to learn more and willing to be trained.
 Good communication skills English language; oral/written
CERTIFICATION
Cisco Certified Network Associate
Cisco ID (CSCO): CSCO13039072
Blk 5 Lot 6, Molave St. BPTHAI Subd., Calzada, Tipas, Taguig City Phillpines (+63)917-5199100
[email protected]

WORK EXPERIENCES
Network Engineer S1 Regus
October 2017 – Present
Job Description: (Duties and Responsibilities)
 Provide service provision and fault analysis and fix’s on the core LAN, WAN, Wireless and firewall infrastructure
 Provide configuration expertise on LAN, Wireless, Router and Firewall infrastructure
 Ensure effective and timely escalation of complex faults into the Group IT structure
 Maintain and develop a professional level of understanding of the core network and security
infrastructure within the global Regus group
 Provide an effective, professional response and solution(s) to reported problems, including
the proficient diagnosis and repair of complex network faults
 Ensure that all requests and work undertaken is logged and maintained effectively
throughout the lifecycle of the incident
 Be able to update documentation
 Manage the day-to-day network monitoring activities of the network operations centre
 Provide 24/7 support coverage for the 3000 global locations located in 100 countries
 Detecting, analyzing, isolating, and resolving fault conditions in the production environment
using the network management platforms
 Work with the team in the creation of documentation and implementation of network
monitoring procedures
 Ensure that process and procedures are being followed within the Major Incident
Management Plan and for all P1 tickets
 Provide communication to all Regus Centres on service impacting events in an effective,
clear, concise and professional manner with customer service being paramount
 Report and escalate all problems and outages to our network infrastructure, local and
international carriers and equipment vendors
 Schedule necessary repairs with network infrastructure vendors, as needed ensuring that all
repairs are completed in a timely and effective manner
 Triage network issues and monitored event/incident
 Act as front line for all P1 network calls/inquiry, and service requests
 Diagnose all inquiries, work requests and reported issues related to network, telco and
server including Solarwinds
 Manage and ISP requirement such as testing and reporting network degradation, hard down
issues and ensure the appropriate parties are updated
 Update client/centre with regular ticket updates
________________________________________________________________
Network Support
Acquire BPO
July 2017 – October 2017
Job Description: (Duties and Responsibilities)
 Provide hands-on support, maintenance, performance monitoring and optimization of all LAN infrastructure across multiple sites
 Provide day-to-day network duties on all Acquired-owned switches

 Troubleshoot and resolve network-related issues and escalate issues to either clients, Level 3 support, or 3rd party service providers as necessary
 Backup and restore switch configurations
 Participate in coordinating with other Line of Business regarding any network
changes or activities that could affect them
 Manage IP address allocation
 Performs installation, relocation, troubleshooting, repairs and preventive
maintenance of desktop devices and software applications
 User active directory account administration such as creation, termination, and
modification
 Provide a single point of contact for any site related IT or Telephony issues
 Responsible for providing Desktop and Client Services support.
 Responsible for all Client Services Site Operations
 Close collaboration is expected with peer Leads and Managers (especially with Global
Help Desk).
 Operates in a 24/7, shifting multi-tiered environment.
 Second level onsite support for hardware incidents and requests. Includes but not
limited to – laptops, desktops (including peripherals), printers, and meeting room
facilities (audio, video).
 First level onsite support for software incidents and requests including but not limited
to; standard Windows OS and MS applications, business applications (Adobe, etc.).
 Responsible for documenting performance of duties by way of request/incident ticket
system.
 Responsible for reporting performance metrics and other measurement
methodologies in support of performance of duties to the IT Desktop Technical
Support Lead.
 Responsible for ticket management of both team and personal tickets assigned
through the Global ticket system.
 Responsible for ensuring supported tasks are resolved and completed consistent with
SLA’s.
 Other duties and tasks as required or assigned.
IT Administrator
South Pacific, Inc. June 2015 – July 2017
Job Description: (Duties and Responsibilities)
 Setup, and maintain the computer system of the company.
 Implement network infrastructure of Terminal office, corporate office, and Refilling
plants.
 Configure the Fortinet UTM for the policy and security.
 Troubleshoot LAN connectivity issues and occasionally provides technical
support to affiliates.
 Provides quality service, support, and troubleshooting for any data
networking issues.
 Troubleshoot WAN issues and liaise with Philippine Telco providers.
 Configure and troubleshoot issue on Cisco Data routers (1900 series routers).
 Support network related concerns to all remote sites.
 Monitors the network connectivity of main bulk storage and all refilling plants.
 Install and maintains the Endpoint Security for servers and workstations.

 Establish and implement IT policy.
 Ensures inventory to all IT assets.
 Ensures that IT resources are used efficiently.
 Maintains the POS system server and POS tablets to all showrooms.
 Monitors the daily network activity of Terminal office, Corporate office, and Refilling
plants.
SM Mart Inc.
SM Corporate Office
Status: Supervisor (Regular) June, 2009 – June 2015
Branch Assigned
SM Mall of Asia from June 2009 – July 2009 SM Bicutan from August 2009 – June 2015
Job Description: (Duties and Responsibilities)
 Assist user in any IT related problem.
 Serve as a Single point of contact between the user and other IT functional
Group.
 Support counter operations and back office workstation of SM Dept Store and
Retail Affiliates.
 Executes Data Preparation and generate POS and Accounting Reports
 Ensures that POS server and terminals are updated and fully operational
before store opens.
 Database and System Administration of POS server and terminals.
 File server administration
 Install, Maintains, Troubleshoot and repair of Workstation, POS / EFT
Machine, MDF/IDF cabinet, Switch, hub, Server, Router, access point, and
other IT Infrastructures.
 Documentation of Computer/Peripherals Inventory and other technical
reports.
 Daily Back-up of all System and database files.
 Troubleshoot network connections.
 Tests and Debug in house programs.
 Performs given task accurate and timely.
 Maintained Wincor Nixdorf / IBM POS Machines and Verifone
IT Officer (Officer in Charge)
SM Mart InC
Branch Assigned
SM Bicutan from April 2011 – June 2015
Job Description: (Duties and Responsibilities)
IT Associate
 

Supervise execution of IT services at the field level.
Oversee the complete, accurate, and prompt delivery of IT services / support
within his area of assignment.
Ensures that IT resources are used efficiently.

 Ensures prompt compliance of the team under him concerning directives, instructions, and orders issued by appropriate corporate authorities, as well as company policies and procedures.
 Performs administrative tasks, including preparation of work schedules, leaves of absence; all are which subject for review of the department head.
 Applies changes to POS programs and other computer applications as directed by ITS Head office.
 Provides first level network troubleshooting as directed by authorized ITS officers from Head office.
 Evaluates the performance of members of the team that he leads
 Installs application software and operating systems for PC workstations and
Pos servers by following the written instructions from Head office.
 Performs the work of an IT Associate and other duties as may be assigned.
TECHNICAL SKILLS
 Hands on experience in setting data cabinet (MDF and IDF), cabling system
 Knowledgeable on Active Directory
 Knowledgeable in Microsoft Hyper-V
 Knowledgeable on network infrastructure (Routing and switching)
 Switching and Routing, Ipv4, Ipv6, DHCP, VLAN, InterVLAN, Trunking
 STP, RSTP, Access List, WAN, Frame Relay, NAT, PAT, OSPF, EIGRP
 Proficient in Cisco Switch Catalyst 2960, Catalyst 3560
 Proficient in Cisco Router 3800 Series, 2900 Series, 1900 Series
 Proficient in Clavister Firewall E80, E70, SG60
 Proficient in Fortinet FG-100D UTM
 Proficient in Kaspersky Endpoint Security 10
 Proficient in HP Proliant DL360 Gen 9, and HP Proliant DL60 Gen 9
 Proficient in Desktop PC, Servers, Electronic Fund Terminal, Siemens Wincor
Nixdorf and IBM POS Machines.
 Knowledgeable on Windows 98, NT, XP, Vista, Windows 7, Windows 8.1.
 Proficient in DHCP server, and DNS server
 Knowledgeable on Windows Server 2003, 2008, 2012.
 Proficient in IBM Visual Store, Store System Solutions.
 Proficient in Microsoft Office, Open Office, IBM apps, Lotus Notes, JPMA POS.
 Proficient in ticketing system (CIOadvisor).
 Proficient on troubleshooting network problems.
 Proficient on PC assembly and troubleshooting, PC OS and software installation.
TECHINICAL TRAINING
 200-120 CCNAX: Interconnecting Cisco Networking Devices: Accelerated (June 20 to 24, 2016)