Deena Liza C. Despojo

Tel #: 046-43408759154495353

Email: [email protected]

CAREER OBJECTIVE: To obtain and secure a position that will enable me to use my organizational skills, my ability to work well with people, quick learning skills, and to have the opportunity to learn and improve my skills for the better.

Skills & abilities

Ø  Costumer service (ability to deal with the public and people from various backgrounds)

Ø  Interpersonal skill (accept supervision and able to get along well with co-workers)

Ø  Flexible (open in shifting schedules and willing to try new thing to improve efficiency on assigned task, and can work under pressure)

Ø  Fast learner (able to quickly embrace new ideas and methods)

Ø  Computer literate (knowledgeable on MS office)

Work experience

Ascott Bonifacio Global City Manila (August 2015 – Present)

·   Receptionist/Guest Service Officer

o    answer telephone, screen and direct calls

o    take and relay messages

o    provide information to callers

o    greet persons entering organization

o    deal with queries from the public and customers

o    ensure knowledge of staff movements in and out of organization

o    monitor visitor access and maintain security awareness

o    provide general administrative and clerical support

o    prepare correspondence and documents

o    receive call inquiries and sort mail and deliveries

o    organize conference and meeting room bookings

o    co-ordinate meetings and organize catering

o    monitor and maintain office equipment

o    control inventory relevant to reception area

o    tidy and maintain the reception area

 Ascott Makati April (April 2015-July 2015)

·         Banquet Sales Coordinator

o    Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette

o    Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, BEO, memos etc.

o    Promptly respond to all inquiries.

o    Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan to all department heads and personnel who are involved in servicing banquets function.

o    Distribute promptly to all departments about notice of any change in the Banquet event order (BEO) / Banquet Function Plan.

o    Study requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.

o    Sending Banquet event proposals to the guests and being in timely contact with them.

o    Ensure prompt responses for all enquiry through telephone, fax and emails.

o    Maintaining the entire sales correspondence data base.

o    Maintain departmental reports and procedures.

Ø  KAS Tours and Travel Inc. (June 2014- February 2015)

·   Reservation Agent

·         Sales

·         Ticketing

Ø  Nice Hotel (January 2011- December-2011)

·         Telephone Operator

·         Cashier

Trainings and seminars/certificates

Educational Background

Tertiary         

Bachelor of Science in Tourism Management PATTS College of Aeronautics

Lombos Ave., San Isidro, Paranque City

Secondary      

Emiliano Tria Tirona Memorial National High School
 

  Primary   

La Consolacion School Bacolod City

Personal Information

Date of Birth: October 25, 1984

Civil status   : Single

Age:                 34

Height           : 5’3

Nationality: Filipino