DENGIE B. TENDAN
[email protected]
Fujairah, United Arab Emirates
+971525985271

Educational Attainment
Tertiary Level
Northern Iloilo State University
Bachelor of Science in Tourism Management
June 2012 – March 2016

Secondary Level
San Juan Academy
June 2008 – April 2012

Trainings and Seminars
• Latest Trends, Innovations and Career Opportunities in Hospitality Industry
• Hospitality and Tourism Regional
Convention: Local to Global

Key Skills
• Sales / Cashier
• Customer Service
• Marketing
• Team Leadership
• Problem Solving

Personal Information
• Age : 24
• Date of Birth : March 6, 1995
• Height : 5’4”
• Weight : 60 kg
• Civil Status : Single
• Nationality : Filipino
• Religion : Christian

Objectives
Outgoing, reliable professional seeking an entry-level position in the aviation industry where my hospitality and customer service skills will be put to good use and for the implementation of my optimistic and customer-centered method. Eager to learn and ready to work hard to attain customer satisfaction through the utilization of my dynamic and warm accommodating personality and customer service protocols that can best serve customers, while ensuring each passenger’s needs are met and their experience is satisfactory.

Work Experience
Guest Relation Officer
Duration : August 7, 2018 – Present
Company : Americana Kuwait Food Company
Location : Fujairah, United Arab Emirates
Job Description
• Welcome guests in a friendly and professional way
• Addressing and escalating customer complaints
• Ensuring and providing flawless, upscale, professional and high-class guest service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve
• Responding to guests needs and anticipating their unstated ones

Sales Banquet Officer
Duration : November – April 2018 Company : Great Food Concepts, Inc.
Location : Iloilo City, Philippines
Job Description
• Achieve banquet sales target to meet revenue forecasts.
• Retain existing customers as well as develop new sales opportunities.
• Respond to sales enquiries attentively and promptly to secure deals.
• Plan resource effectively with internal departments to deliver excellent service to customers.
• Follow up on every event to ensure customer satisfaction and develop long term relationship

Cashier and Waitress
Duration : July 2016 – November 2018 Company : Great Food Concepts, Inc.
Location : Iloilo City, Philippines
Job Description
• Greet and escort customers to their tables and present menu and provide information
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials and offer menu recommendations upon request • Provide excellent customer service to guests

Front Office Trainee
Duration : April – June 2016
Company : La Carmela De Boracay Resort Hotel
Location : Boracay Island, Philippines
Job Description
• Assist the arrivals and departure of the guests
• Retain existing customers as well as develop new sales opportunities.
• Respond to sales enquiries attentively and promptly to secure deals.
• Plan resource effectively to deliver excellent service to customers.
• To ensure customer satisfaction and develop long term relationship

Housekeeper and Receptionist (On the Job Trainee)
Duration : January – February 2016
Company : Holiday Homes De Boracay
Location : Boracay Island, Philippines
Job Description
• Perform a variety of cleaning activities and ensure all rooms are inspected according to standards • Protect equipment and make sure there are no inadequacies and notify superiors on any damages.
• Deal with reasonable complaints/requests with professionalism and patience
• Welcomes visitors by greeting them, in person or on the telephone in referring inquiries.
• Directs visitors by maintaining employee by giving instructions.
• Maintains safe and clean reception area by complying with rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.

Server (On the Job Trainee)
Duration : November – December 2015
Company : Days Hotel
Location : Iloilo City, Philippines
Job Description
• Maintain the neat and clean appearance while serving the guests.
• Ensure the function rooms are maintained clean. Set up tables and chairs.
• Engage with customers in a friendly manner.
• Knowledge of the menu, with the ability to make suggestions.
• Ensure tables are enjoying their meals and take action to correct any problems.
• Help food preparation staff when necessary.