DUNCAN OTIENO ACHIENG

Personal Information

Full Name Duncan Otieno Achieng

Date of Birth 06/09/1991

Contact details Cell Phone: +254-722 163787 / +254-718 733525

E-mail: [email protected]

Nationality Kenyan

Language proficiencies English, Kiswahili (Fluent – Written and Spoken)

Personal Summary

I’m a positive, creative, and impactful thinker with well-developed decision-making skills and a strong work ethic, capable of proficiently managing a diversity of projects with positive results.

Professional Objective To be part of a dynamic, world-class organisation where I can add value in the area of customer service, sales, business development and project management in order to help achieve the organisation’s goals and objectives.

Key Skills
 Effective team player with strong interpersonal skills  Over 5 years of superior customer service  Ability to lead, manage groups and teams  Strong analytical, problem solving, decision making and critical thinking skills  Excellent oral and written communication skills

Career and Work Background

January 2019-Present Commercial Unit Sales Team Leader- Centric Air Ambulance Ltd

 Formed from scratch a team of sales advisors to push the company’s products and services which includes medical emergency response services via air and ground ambulance  Training, schools and corporate medical evacuation covers.  Preparing departmental weekly, monthly, quarterly and semiannual reports to management.  Preparing presentations to corporate companies on the company services.  Organized events for registered companies to orientate them for customer loyalty.  Took part in both Customer journey mapping and employee journey mapping frameworks for the company  Created and maintained a good motivation and incentive plan for the commercial department.

Duncan Otieno Achieng CV 2020

September 2014 – August 2018: Project Team Leader- Fleming. Events.

 Lead a group of sales persons with aim of making sure that they all achieve the stated targets.  Liaise with the management on the appropriate ways of controlling a project so that the targeted revenue is adequately.  Closely work with the sales team to plan, brainstorm different ideas on how to execute a project.  Work with the sales team to come up with new ideas which we can tailor make to meet the market needs.  Come up with ways on how to motivate and incentivise the team.  Key Accounts Management for both new and existing clients.  Daily, weekly Monthly, Quarterly and Annual team reports. Interview new sales team.

December 2013– April 2014 Direct Sales Representative – Faulu Bank Kenya

 Discuss client needs and open appropriate accounts,  Accurately complete and forward application forms to loans officers,  Provide financial advice as requested, research and identify new markets.

May 2013– November 2014 Group Lead – Little Team Kenya Partnership – Canada

 Calculate expenses for monthly budgets and manage cash flow and outputs,  Prepare and submit monthly financial statements of expenditures,  Negotiate contracts, itemize expenses for each month and submit this and monthly receipts to the Canadian team

September 2011– May 2013 Student Lead – People for Progress Foundation – Canada

 Manage and allocate funds,  Timely payment of university tuition for five students at four universities, manage monthly payroll for four teachers and two non-teaching staff of a primary school of 60+ students,  Prepare monthly financial reports and provide updates of school progress and challenges,  Manage foreign visitors from one to a group of ten in Kenya for a work project Key Achievements  My team maintained a consistent average monthly revenue of Kshs. 9.8M for a period of 6 months in an event industry,  Formed from scratch an inside sales team to push a start ups products and services. Despite the competitiveness of the industry I was able to maintain a turnover rate of 75% within a year.  Played a key role in setting up working strategies, customer and employee journey mapping strategies, product and market intelligence for my current company.

Duncan Otieno Achieng CV 2020

Educational Background

Extracurricular Activities

Hobbies and Interests

Referees

Year 2013: Diploma in Business Administration, Zetech College, Nairobi Kenya.

Year 2010: Kenya Certificate of Secondary Education, KCSE, O Level, Kimana Secondary School

Year 2006: Kenya Certificate of Primary Education Kibiko Primary School

Year 2014-Present: Youth Mentor Counsel and work with young people to support their development and encourage them to become dependable citizen in their communities Year 2014-Present: Community Liaison Connect with people in the community who need extra care and support, share personal experiences and successes to inspire hope and confidence for their future.

Year 2013-Present: Event Organizer Coordinate Christmas Party for 65 children at Eating Stones Orphanage, including drafting the budget, administration of finances, travel logistics, securing a venue, event photography, oversee activities such as meals, games, and songs

 Reading  Travelling and meeting people ● Debating ideas and current issues  Developing professional network for mutual advancement  Consistently increasing and improving life skills and knowledge

Mrs. Dinah Anjiri Olunga, Head of Corporate and Accounts Management, Centric Air Ambulance Ltd Cell (254) 072 2763 598

Ms Violet Mworia, Supervisor, Faulu Kenya Cell (254) 077 082 8493

Zetech College, School of Business P.O. Box 2768 – 00200, Nairobi, Kenya Tel (254) 020 221 971 or (254) 020 300 7764