I am a versatile person. I can easily adapt to any tasks my employer requires me to do. One good example is these past years I’ve been working to couple of BPO companies here in the Philippines. I used to have a home-based work before and now i wanted to be back on action and prefer home-based job for me to spend more time with my family.

With excellent verbal & written English, I have over 6 years of work experience spanning various jobs starting as a technical support specializing port triggering and port forwarding, growing into teaching/training and technical support, and managing a team of technicians and agents.

Unique combination of skill-set gives me an edge, when it comes to problem solving. I’m a fast learner, and able to think through on multiple levels. Researching and finding out about more details of the job-at-hand, and be able to assess what works and what doesn’t, on client-to-client and business-to-business basis. My skill-set is always evolving with new opportunities to learn and grow.

My skills:

Documentation & Language translation: I have been an expert in Microsoft Word and also have worked with Adobe In-design. I can do all tasks that you could do in Microsoft Word for a good formatting. In-design has more options for flexibility when preparing documents such as portfolios, manuals, brochures, etc. I also do translation (English,Tagalog,Hindi, Marathi & Gujarati).

Website Support: I also have experience setting up websites. Though, I have very limited skills as a developer, I have successfully setup a few websites for my clients. Instead of the developing side, I have a very good understanding of the website back-end and the technicalities involved in setting up a website.

Photo/Video Editing: I can do things like Removing background; Adding custom background; Make-up effects for faces; Color correction; Black&White to Color; and other relevant things. I have mostly edited wedding videos. Where I’ve used effects and tricks suitable for weddings. Some of the skills involved are Adding music; Retaining original sound; Enhancing original sound and making it suitable to listen; Add/create titles with effects using AfterEffects; Making slideshows from pictures and videos;
Data Entry

I have a recent experience with data entry where receipts that are uploaded in the client’s system are being validated and updated/supplied with necessary information. Check my portfolio to see some sample of my work

Thank you for taking time to read through my profile. I’m happy to work with great people and help them with their projects.
Feel free to check my other profile tabs

EMPLOYMENT HISTORY
Operations Supervisor, Teleperformance. Cagayan de Oro, Misamis Oriental

Jan. 2019 – Present

Experienced Customer Care Representative for a US Telco. Adept in dealing with irate customers with phone etiquette as well as a dedicated registered nurse with 4 years’ experience in different departments such as Coronary Care Unit, Med-Surg Unit, Dialysis Unit, as well as Anesthesia Department. English/Tagalog/Arabic speaking professional with over 4 years’ experience as an effective advocate for patients. A Team Leader that’s data driven and know how to handle complex situation and can adapt to changes.

Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Complete forms in accordance with company procedures.
Quality Assurance Specialist, Teleperformance. Cagayan De Oro, Misamis Oriental

Aug. 2018 – Jan. 2019

ensure that their company’s quality standards are consistently maintained in their product. … A quality assurance specialist fulfills their function by conducting audits, drafting quality standards, advising management on ways to improve operations, and evaluating employee performance.

Customer Service Representative, Teleperformance. Cagayan de Oro, Misamis Oriental

Aug. 2017 – Oct. 2018 Assist and interact with customer while providing exceptional customer service.

Team Leader, Qualfon. Cebu city, Cebu

Sep. 2014 – Jan. 2016

drive performance within a group of people.  Utilize their expertise, their peers, influence, and/or creativeness to formulate an effective team.

Technical Support Representative, Concentrix. Cagayan de oro, Misamis Oriental

Jun. 2013 – Aug. 2014

Specialist within an organization is to provide assistance and maintenance to all computer systems and hardware. Their work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.

Education
Ateneo de Cagayan University, Cagayan de oro, Misamis Oriental

Bachelor of Science in Information Technology

Liceo de Cagayan University, Cagayan de oro, Misamis Oriental

Bachelor of Science in Tourism Major in Hotel and Restaurant Management, Mar. 2014