Name     : Ednel Mocon Subiate

Address  :               Blk 51 L8, St. Joseph Village,

Southville 5, Brgy., Timbao,

Biñan Laguna, Philippines

Email Address                       :               [email protected]

Contact Number                   :               0915 6418500

Telephone Number              :               (049) 5129258

Objective:             To obtain a customer service position in an ICT setting that will enable me to share my strong                                                 organizational skills, educational background, and my business process outsourcing experience in a specific US/Australian BASED TELCOMMMUNICATION, COLLECTION, and SALES account

Educational Background

Tertiary Level                                                                        Associate in Practical Nursing

St. Agustine School of Nursing

2006 – 2008

Working Experience

August 13, 2012 – August 1, 2018                      Alorica Philippines

Alorica is the world’s largest provider of customer experiences to North American consumers.

Position: Team Manager Apprentice

12/F Philamlife Bldg., Madrigal Business Park

Alabang, Muntinlupa City

Account: Sirius XM Radio Satellite USA

·         A broadcasting company headquartered in Midtown Manhattan, New York City that provides three satellite radio and online radio services operating in the United States

Work description:

·         Drive and coach behavioral of employees

·         Handled service, collection, and retention line of business

·         Organize and monitor staffing schedules and rotations

·         Manages payroll edit

·         Recognize and resolve production and quality issues through Corrective Action Plans

·         Maintain up-to-date work records

·         Attending group and individual meetings

Skills Training

·         LEAD First

·         Coaching essential

·         Accent and Product Training

·         Building Team Moral

Special Interest

·         Teaching English to local and foreigners

·         Write Feature letters in a newspaper

·         Engaged to Marketing events

May 31, 2011        – July 28, 2012                      Sutherland Global Services

·         A company that offers financial and healthcare services through the business outsourcing process channel specifically by handling inbound customers.

Position: Customer Service Representative

12/F Philplans Bldg., Kalayaan Ave.,

Global City, Taguig City

Account: eBay Inc USA

·         An American multinational commerce corporation based in San Jose, California that facilitates consumer-to-consumer and business-to-consumer sales through its website.

Work description:

·         Provide engaging customer service in a fast-paced environment

·         De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience

·         Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer

satisfaction

·         Be able to make the right decision while keeping the customer and company in mind

·         Ability to work independently while doing what’s best for our customers

·         Involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure

fantastic service

·         Weekly development sessions with Team Leaders and Coaches

May 6, 2010 – March 28, 2011                          Medialink Contact Solutions INC.

·         It is a BPO company which handles outbound calls and selling of medicines via online.

Position: Sales Representative

12/F The Peak Tower, 107 Leviste St., Salcedo Village

Makati City

Work description:

·         Meeting or exceeding sales goals

·         Negotiating all contracts with prospective clients

·         Preparing and submitting sales contracts for orders

October 5, 2009 – April 6, 2010                         Puregold Price Club

·         A retail store which started on September 8 , 2018 based at Mandaluyong , Manila and Paranaque City. In 2001, it began its expansion by building 2 additional hypermarket stores in Manila and Paranaque. Puregold continued its expansion at an average of 3 new stores every year and established operations in North and South Luzon.

Position: Receiving Encoder

Corner Kyoto St., BF homes

Parañaque City

Work description:

·         Enters product retailer’s data by inputting into data system based on the delivery goods.

·         Prepares source data from computer entry by printing data sheet used by the receiving clerk

·         Secures filling information by sorting official receipt every month

March 9, 2009 – August 6, 2009                         ABCC National Book Store

·         A Retail company that sells office supplies and it manages Book stores based in Mandaluyong, Metro Manila and around key areas in the Philippines

Position: Cashier/Sales Clerk

Ground Flr.&2nd Floor., Puregold Price Club

Dr., A Santos Ave., Sucat Road.,

Parañaque City

Work description:

·         Receive payment by cash, check, credit cards, vouchers, or automatic debits.

·          Issue receipts, refunds, credits, or change due to customers.

·         Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

·         Build rapport with customers and provide them with genuine guidance and support

September 16, 2008 – Febuary 16, 2009                          Watsons Philippines Incorporated

·         Healthcare and beauty care chain store in Asia, a member of the A.s Watson Group. It operates over 700 hundred stores in Hong Kong, Macau, Mainland, China, Taiwan, Singapore, Thailand, Malaysia, Indonesia, Japan, South Korea, Thailand and Turkey.

Position: Cashier

Outlet 1, SM Southmall, LGF Real St.,

Almanza Uno, Las Piñas City

Work description:

·         Process sales transactions at the POS (point-of-sale) counter

·         Arrange special sale and clearance items at the front of the store for maximum visibility

·         Suggest up sell items to customers based on the items they have chosen

July 16, 2005 – March 18, 2006                                          Jollibee Food Corporation

·         It is a Food Business wherein it sells hamburgers, chicken meals, french fries and cold delights across the Asian countries and key areas in the Philippines.

Position: Cashier and Food Assembler Crew

Jollibee Sucat Interchange

Work description:

·         Take and fill orders

·         Prepared and assembly food upon order

·         Provided friendly service to all patron

·         Resolved customer’s complaints regarding food services

·         Making sure area is clean before and after every shift.

Technical Skills

·         MS Word

·         Access

·         Excel

·         PowerPoint

·         Broad knowledge of production operations in Business Outsourcing work environment

Character Reference

Briccio Doldolea

Operation Manager

Alorica

12/F Philamlife Bldg, Madrigal Business Park

Alabang, Muntinlupa City

09771813174

Myra Urangga

Quality Analyst

Alorica

12/F Philamlife Bldg, Madrigal Business Park

Alabang, Muntinlupa City

09060954865