Curriculum Vitae

EliasOchieng

Telephone no: +254 721 437 769Email: [email protected]

LinkedIn profile: https://www.linkedin.com/in/elias-ochieng-44b23147

Personal Profile
Results driven, multi-talented and highly accomplished professional with over 15 years of experience. I have the ability to keep a level head at all times, nurture and grow an organization, evaluate opportunities and risks and also deliver innovative new solutions to challenges. I am adept at facilitating growth by developing various levels of organization and building cohesive teams. Collaborate effectively with senior management to align and defined objectives to achieve mission-critical results. I also have well-rounded abilities that prove to be an asset in any environment. Exceptionally adept at responding to changes and working well under pressure. Excel at utilizing new technology and making it work for the organization efficiently. Passionate about helping others and offering fantastic customer service to every client.

Education
1998
Bachelors of Arts (Social Sciences), Sociology, Economics and Geography Option
University of Nairobi
1992
Kenya Certificate of Secondary Education
Kisumu Boys High School

Skills
§  Communication:  I can talk to others to convey information effectively. In addition I can give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

§  Interpersonal: Ability to work in a team, demonstrated ability to build agreement and navigate complex and appropriate frameworks. Ability to develop effective working relationships with other program partners and counterparts.

§  Organization and Planning: A highly organized individual who approaches all their work in a methodical and professional manner.

Priorities and Decision Making: A successful track record in setting priorities; keen analytic, organization and problem solving skills which support and enable sound decision making.
§  Leadership and Supervision: A visionary leader who provides excellent leadership and mentoring, resulting into successful achievement of work objectives.

§  Flexibility and Adaptability: I am a flexible team player who thrives in environments that require ability to effectively prioritize and juggle multiple concurrent tasks. I am also very positive, resilient and open to new ideas.

§  Time Management: Ability to prioritize work and manage time effectively.

§  Team Work: Gained experience in team work and how to give my valuable insight when interacting with them.

§  Computer Skills: Proficient in MS Word, Access, Excel, PowerPoint, Epi Info and Statistical Package for Social Scientists (SPSS).

Work Experience
May 2011 – Aug 2018
Safaricom Plc
Position: Financials and Retail Operations

Responsibilities:

§  Delivery of high data resolution to customers.

§  Resolving of all escalations landing on my desk.

§  Training, capacity building and mentoring of customer Care Agents in data.

§  Updating customer records on systems and databases.

§  Ensure the attainment of Retail Centre shop and team revenue targets.

§  Ensure operational expenses are kept within the assigned budget.

§  Take ownership of all orders generated and any customer’s issues arising.

§  Corporate customer management and service.
March 2009 – April 2011
Safaricom Jubilee Retail Shop Kisumu
Position: Customer Care/Sales Agent

Responsibilities:

§  Simswap.

§  Retail sales on mobile phones, modems, accessories and airtime.

§  Customer care service and all interactions with customers.

§  Handling customer queries/requests in the retail centre.

§  Educating customers on all Safaricom products and services.

§  Educating customers on all Safaricom products and services
Feb2001-2006
ACNIELSEN (K) Ltd
Position: Retail Measurement Auditor

Responsibilities:

§  Carry out product survey on FMCGs in Lake Region.

§  Conduct client sales and service in Lake Region.

§  Carry out outlet census in Lake Region.

§  Maintain and recruit panel outlets.
Other Positions Held
§  April – June 2007: Data Entry And Analysis Clerk  at AMREF- Maanisha

§  1998 – 2001: Tutor / Sales Representative at Matrix Computer solutions

Additional Information
Hobbies and Interests

§  Community Work, Reading
 

Referees
Paul OmondiOchola

Resource Mobilisation Coordinator, We Effect

Telephone no: +254 710 696 215

Email: [email protected]

StieveOkich

Retial Centre Manager,  Bungoma Retail Shop

Telephone no: +254 727 556 619

Email: [email protected]

David Owour

Programme Manager, Tumaini La Maisha

Telephone no: +254 724 469 132

Email: [email protected]