ELSON P. RICAFRENTE

15 J. Luna Street Ligtong, Rosario, Cavite | Philippines 4106
Mobile: +639999967983 , Phone: +63464380249 | mail to: [email protected]

Objective
My goal is to utilize my technical skills and obtain a network/system administrator position. Highly experienced in LAN, WAN, Internet and communications systems, network security and network equipment, Windows Servers, and MS Exchange.

Education
• San Sebastian College Recoletos – Cavite March 2004
Bachelor of Science in Electronics and Communications Engineering
Tertiary
Cavite City
• St. Augustine School March 1998
Secondary
Tanza Cavite
• St. Francis School March 1994
Primary
Gen. Trias Cavite

Skills & Abilities
• Administration of Microsoft Windows Server 2003, 2008, 2012, 2016 – Active Directory
• Administration of Microsoft Exchange 2007, 2010, 2013
• Administration of Office 365
• Mikrotik Firewall and Switches; Cisco ASA Firewall; Fortigate Firewall 60D, 80D
• LabTech; Lansweeper – Asset Management and Remote Support Tool
• PRTG Network Monitor; Sinefa Network Monitoring and Management; Ping Plotter
• Manage Symantec Backup Exec 12.5, 2012, 2014; Acronis Backup; Windows Server Backup
• Manage Symantec Endpoint Protection, Sophos AV, Trendmicro AV, BitDefender AV , McAfee
• Manage Symantec Mail Security for Exchange
• Hyper-V; VMWare Workstation / Vsphere
• Buffalo NAS

• Synology
• Cisco (Routing and Switching)
(CCNA Registration ID: 282126171)

Experience
• Company: SM Investments Corporation July 2019 – Present
Tel. No.
Position: IT Infrastructure Support L3
➢ Duties and Responsibilities:
1. Perform daily administration of MS Windows Server (2016, 2012, 2008).
2. Perform enterprise level system upgrades of Windows operating systems, Active Directory, and other applications, including evaluation and installation of MS and other application patches.
3. Design and manage Active Directory, GPOs, DNS, and other Windows core services.
4. Manage Service Level Agreements, documentation, and policy/procedure related to virtualized, and Windows environments.
5. Participate in the after-hours on-call rotation and respond to business emergencies.
6. Resolve escalated issues from the IT Service Desk and other IT departments.
7. Proactively monitor servers to anticipate and mitigate problems.
8. Create and manage scripts to perform system tasks with PowerShell.
9. Administration of Lync (Skype for Business), SCCM, Exchange On-Premise, PABX, etc.
10. Virtualization: Hyper-V | VMWare

• Company: Visa Inc. March 2017 – July 2019
Tel. No.
Position: Associate Help Desk Analyst
➢ Duties and Responsibilities:
1. Administration of O365 Hybrid Environment
– Create and Manage Exchange Recipients
User Mailbox
Shared Mailbox
Room Mailbox
Distribution Groups
O365 Groups
Mail Contacts
– Manage email addresses in Exchanged Online
Adding email domains to O365
Managing Accepted Domains
Configuring Additional Email Addresses
Bulk adding of Additional Email Addresses
– Managing Exchange Online Services
Implementing In-Place Archiving
Implementing Retention Policies and Tags
Litigation and In-Place Hold
Managing admin and mailbox auditing
Configuring Outlook Web App mailbox policies
Mobile Access in Exchange Online
Configuring mobile device mailbox policies
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Managing mobile devices
– Migrating Mailboxes
2. Administration Virtual Server Environment (VMWare)
– Create and Manage Virtual Desktops
3. Network Monitoring – Constantly check network latency per region and report if there are alerts
4. File Share Management
5. General IT: End-user support and training for hardware and software
– Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
– Providing end-user support for all PC based hardware, applications and services
– New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
– Maintain and provide support for all IT infrastructure
– Troubleshoot OS, network and storage related issues

• Company: Emapta Versatile Services Inc June 2016 – December 2016
Tel. No. MANILA: 632 – 4378682
Position: IT Infrastructure Support L3
➢ Duties and Responsibilities:
1. Design, install, and maintains the enterprise network to meet the functional objectives of the business.
2. Perform daily health checks on network infrastructure, VoIP and Communication systems that may involve reviewing device syslogs and responding to alerts.
3. Responsible for scoping, design, testing, documentation and all steps required for the successful implementation of internal and external projects in the production network.
4. Monitor and maintain proactive real time network monitoring of the network devices and network links capacity and utilization to ensure high availability and redundancy.
5. Maintain Network/Infrastructure Security (Firewall, Access Control, Intrusion detection, intrusion prevention, administrative Access Control) to best practices.

• Company: Lanworks Pte Ltd (Singapore) July 2015 – Feb 25 2016
Tel. No. SG: +65 6304 7500 / MANILA: 632 – 9497745
Position: Remote Support Engineer
Systems Administration, Network Administration, End-user Technical Support for Various
Companies in Singapore

➢ Duties and Responsibilities:
1. Hands on development, standardization, and management of all server infrastructures, including hardware, software deployment, images, and patching standards.
2. Configure and setup hardware and software received from the client in order to deploy within the client’s environment.
3. Monitors and performance tunes appropriate systems to ensure optimal level of performance.
4. Evaluate and recommend appropriate hardware and software solutions which will meet the client’s requirements.
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5. Ensure proper security controls are implemented with each hardware and software solution in accordance with client’s data protection and security policies.
6. Manages and supports the health of the Active Directory Environment, DNS, DHCP, and Group Policy.
7. Analyze and review network communications within the operating environment to ensure proper protocol and port management, access and use.
8. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
9. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
10. Perform regular file archival and purge as necessary.
11. Create, change, and delete user accounts per request.
12. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
13. Creating Exchange mailboxes, distribution groups, and mail enabled contacts.
14. Optimizing mail flow
15. Troubleshoots SMTP, ActiveSync and mail delivery related issues.
16. Configure DAG, hub transport and CAS Servers.
17. Troubleshoots e-mail issues.
18. Use and deployment of Remote Management Tool (Labtech)
• Company: Hyperion Silkscreen Printing May 2014 – March 2015
Position: Proprietor / Manager
– Managed overall operations.

• Company: Shopping Center Management Corporation August 2009 – June 2014
Tel. No. MANILA: 632 – 8317000
Position: Information Technology Services Officer
– Systems Administration, Network Administration, End-user Technical Support
– Biometrics system
– CCTV system
• Duties and Responsibilities:
1. Facilitates and document all deliveries and pull out of IT equipment
2. Semi-annual inventory of HW and SW
3. Monitor, document and evaluate work load and capacity of IT resources (HW and SW) for determining feasibility of expanding or enhancing computer operations and make recommendations for improvements in our IT resources
4. Quarterly Preventive Maintenance of IT equipment
5. Weekly monitoring of Free SM Wifi connection
6. Ensure that the Automated Meter Reading System is working
7. Manages and supports the health of the Active Directory Environment, DNS, DHCP, and Group Policy.
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8. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
9. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
10. Perform regular file archival and purge as necessary.
11. Create, change, and delete user accounts per request.
12. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
13. Creating Exchange mailboxes, distribution groups, and mail enabled contacts.
14. Optimizing mail flow
15. Troubleshoots SMTP, ActiveSync and mail delivery related issues.
16. Configure DAG, hub transport and CAS Servers.
17. Troubleshoots e-mail issues.
18. Set-up and maintenance of Biometrics System. Capture data from the device to be sent to HR department.
19. Administration of IP CCTV system.
20. Ensure that Mall tenants are able to transmit daily sales through network.

• Company: Intel Technology Philippines April 2005 – August 2007
Position: Manufacturing Technician
– Testing of Intel Microprocessors
– Repair and Maintenance of Handlers and Testers
➢ Delta Summit Handler
➢ Advantest T2000 Tester