Ericka Joyce Riconalla Operations Support
Philippines
Digital Marketing (specialized in SEO backlinking)excellent command of english language both written and oralflexible and can easily adapt to new environment
I have been in the BPO industry for 3 years already, handling different clients from all over the world. I’ve worked for Sprint, Amazon, Time Warner Cable supporting consumers and customers with their billing issues as well as troubleshooting their devices. I recently switched fields from customer support to operations support. I help small to large business owners in promoting their business through digital media. My main specialty is in SEO more specifically in Back linking. I currently work as a collaborator with HubSpot. I am a fast learner and I can handle pressure very well.
Education
- 2008-2012 Highschool at Shiloh Christian School
- 2012 - 2013 College Undergrad at University of St. La Salle Bacolod
- 2013 - 2016 College Undergrad at La Consolacion College - Bacolod
Experience
- July 2016 - December 2016 Customer Support Representative at Convergys Bacolod
- Jan 2017 - July 2017 Technical Support Representative at Teleperformance Bacolod
- July 2017 - April 2018 Technical Support Representative at Iqor Talisay
- April 2018 - Sept 2018 Technical Support at Amazon Operations Philippines
- September 2018 - Present Operations Support Analyst at The Virtual Hub