EXPERIENCE

v  Helpdesk Assistant

International Business Machines (IBM)

Sta. Rosa City, Laguna

June 2016 – November 2016

·          Assisted the needs of the employees including the agents

·          Prepared all the permits to be used and issued by the whole company including the visitors and guests

·          Documented all inquiry activities in the appropriate reporting system

·          Provided responses to inquiries in writing using professional email skills

v  Customer Service Representative

Convergys Philippines

Makati City, Metro Manila

May 2015 – June 2016

·          Assisted customers with their queries and problems by phone and

e-mail

·          Established and maintained contacts with new and existing customers as per the direction of the supervisor

·          Helped customers place new orders easily

·          Forwarded important and serious matters to the seniors.

·          Transferred urgent calls to the required departments quickly and accurately

·          Entered and updated new customer details in the customer relationship management software according to administrative guidelines

·          Achieved set targets of the firm by the stipulated deadline

ON-THE-JOB TRAINING

v  Trainee at ABS-CBN Broadcasting Company (RATED K)