Professional profile

Highly accomplished and versatile Ocean Export Supervisor / Customer Service / Pricing & Air Export Executive with first-class management and technical expertise and a successful record of ensuring the highest possible standards of customer service, handling and moving goods across the globe, delivering outstanding administrative and logistical efficiencies in performance and customer satisfaction.

Excellent project management skills, demonstrating high levels of personal and professional integrity, with experience of building and leading high-performance teams, and creating, planning and implementing innovative strategies and processes; ensuring a first-class organisation and operation, consistently delivering above-target results, driving a culture of professionalism and excellence.

Logistics Software

LOGIS – DHL Global Forwarding, CIEL – Kuehne + Nagel, Inc., KEWILL – Crane Worldwide Logistics, CargoWise One – Jas Forwarding Worldwide, GOLD – Schlumberger Account, HSN/SAP – Halliburton Account, Descartes – AMS and ISF filing, EDI – Halliburton and National Oilwell Varco accounts.

Professional development

Being in Airframe Mechanics & Aircraft Maintenance Technology, PATTS College of Aeronautics (1998)

·         Communication Skills / Writing Skills, Online/Learning Management System (2016)

·         Code of Conduct, Online/Learning Management System (2016)

·         Personal Productivity, Online/Learning Management System (2016)

·         Basic Aircargo Forwarding Course (Rank No.1), AFPI Training & Development Centre Manila (2003)

·         UAE Driving Licence, (valid to 2023)

Professional expertise

·         Supply Chain Management

·         Logistics Management

·         Warehouse Operations

·         Third-Party Logistics

·         Import/Export Operations

·         Key Performance Indicators

·         Oil & Gas Sector

·         Team Leadership

·         Customer Service

Career Summary

Customer Service Specialist (Sales Support) / Pricing  JAS MIDDLE EAST, Dubai                        Dec ’17 – Present

·         Developing existing and new business accounts, dealing with key customer queries, solving issues; maintaining visibility and control through all phases of shipment journey; producing management reports, statistical and unit cost analysis.

Ocean Export Supervisor / Air Export   Crane Worldwide Logistics LLC, Dubai  May ’13 – Nov ‘17

·         Responsible for managing the end-to-end transportation of shipments, sea export, air export back-up, and cross trade export shipments by road, sea and air.

·         Coordinating shipments air and sea export, partnering with dependable global operators to ensure cargo solutions at the most competitive rates; ensuring the most efficient routing of cargo to minimize trans-loading and transit times, and reducing the risk of delays and damage.

Customer Service Executive             Crane Worldwide Logistics LLC, Dubai       Nov ’11 – Apr ’13

·         Developing existing and new business accounts, dealing with key customer queries, solving issues; maintaining visibility and control through all phases of shipment journey; producing management reports, statistical and unit cost analysis.

Customer Service / Logistics Coordinator  Danzas AEI EmiRates LLC, Dubai      Jun ’08 – Nov ’11

·         Responsible for managing the Schlumberger global export shipments by sea, air and road; providing exemplary support and transparency, ensuring all freight schedules are achieved, and high levels of customer service and satisfaction.

Airfreight Import Executive                           Kuehne + NagEl, Inc. Manila               Jul ’07 – Apr ’08

·         Monitoring all incoming shipments and maintaining up-to-date communication with clients, liaising with all parties for the swift clearance of cargo and documentation; performing the billing functions, and updating information to the CIEL system; ensuring high levels of customer satisfaction.

Airfreight Export Executive                           Kuehne + NagEl, Inc. Manila               Nov ’03 – Jul ’07

·         Responsible for overseeing all outgoing shipments, updating clients on shipment status; monitoring the billing ensuring accuracy; facilitating pick-up requests and the transfer and loading of shipments; preparing bookings, confirming flights and coordinating space allocations. Ensuring accurate completion of House and Master Airway Bills and cargo manifest.

Air Export Coordinator                                  DHL Danzas Air & Ocean, Manila       Feb ’01 – Aug ’03

·         Receiving bookings from exporters and coordinating with Sales for shipping instructions, and booking with carriers; ensuring accurate completion of House and Master Airway Bills and cargo manifest.

Key skills

·         Projecting professionalism with a proactive attitude, communicating in an articulate and friendly manner with clients, colleagues and stakeholders; establishing excellent client relationships with key influencers and decision-makers.

·         Excellent influencing and management skills, developing and maintaining strong relations with key partners and clients; projecting professionalism and a proactive attitude; liaising confidently at all levels of seniority, building rapport, networking productively, quickly establishing favourable working relationships.

·         Spearheading new systems, processes and procedures; analysing and solving complex issues, identifying opportunities and developing new initiatives and creative solutions; demonstrating expert judgement and financial management skills, and a rigorous and organised approach to the production of information.

·         Quick and accurate numerical skills and excellent computer literacy skills, analysing and deciphering complex information in an efficient, clear and concise manner; meeting tight deadlines while maintaining high levels of accuracy; promptly providing cross-departmental guidance on the successful delivery of objectives.

·         Ensuring best-in-class sales and customer support objectives are consistently achieved and exceeded; managing and monitoring all aspects of the client relationship strategy from initial first contact through to long-term relationship management.

·         Demonstrating professionalism, good humour and a proactive approach; continuously monitoring and mentoring colleagues; maintaining team motivation, improving performance behaviour, and establishing an efficient, knowledgeable and effective leadership.

·         Commercially astute and results-driven; establishing clear direction, and demonstrating an interest in the development of people; ensuring all team members are accountable and contributing to the success of the company.

References      Professional and personal references are available on request.