Brgy. Ungka 1,

Pavia, Iloilo
+639988673375
[email protected]
Esther Prado Tolentino

Objective
Seeking a challenging opportunity in the corporate office where I will be able to utilize my strong organizational skills, educational background and ability to work well with people, which will allow me to grow personally and professionally.
Experience

Administrative Assistant

April 17, 2017-Present Local Economic Development and Investment Promotion-Provincial Planning and Development Office, Casa Real de Iloilo, Bonifacio Drive, Iloilo City

▪ Encode correspondence, reports and other documents
▪ Maintain office files and project- related documents
▪ Coordinate with the PPDO Administrative Unit regarding pre and post training documentary requirements
▪ Prepare and process travel orders, travel liquidations and reimbursements;
▪ Assist and facilitate processing of administrative documents e.g. purchase requests, orders and other
▪ do secretariat work during the conduct of capacity development activities
▪ Assist in the documentation of training activities
Customer Service Associate

May 10, 2016 – April 15, 2017  Startek, Philippines Tower A and B Megaworld, Mandurriao, Iloilo City

▪ Assist customer’s inquiry about their orders and account in a timely manner
Documentation Staff

January 2, 2014 – August 13, 2015  8990 Housing Development Corporation Mabini-Texas Sts. Iloilo City

▪ Assist clients with their housing loan requirements
▪ Assist customer inquiries about HDMF
▪ Prepares relevant reports promptly and accurately
▪ Conducts orientation seminar for homeowners
▪ Assessing and pre-qualifying clients requirements for loan application
Customer Service Representative II

November 29, 2010 – December 28, 2011 Teletech   SM City Mandurriao, Iloilo City

▪ Top Agent January – March 2011
▪ Assisting customers with technical issues on their device and resolving issues using the troubleshooting process in a timely manner
▪ Provide world-class customer service to customers and clients
Customer Service Representative I

GRE Certified

June 28, 2008 – November 28, 2010  Teletech  SM City Mandurriao, Iloilo City

▪ Assisting customers’ inquiries and providing them accurate information in a timely manner
Sales Executive

April 2006 – February 2008 Pro-Knowledge EnterpriseLapaz, Iloilo City

▪ Promoting educational materials to schools and families
Caravan Secretary

August 2, 2005 – April 2006   Grolier International Finance, Inc.              Iloilo City

▪ Accepting contracts for deliveries
▪ Encoding daily sales
 

On-the-Job Training

April 18, 2005 –May 16, 2005      Grolier International Finance, Inc.              Iloilo City

▪ Encoding delivery and sales receipts
▪ Filing documents

Education
2001- May 2005    University of the Philippines in the Visayas

▪ B.S. Management Major in Business Management

Skills                             •         Adept in Windows 7-10, Google Calendar and the Internet

​​​​           •         Fluent in English

​​​​•           Research Skills

Ability to prepare marketing plan

Ability to conduct management research

Reference
▪ Kathleen T. Cedana
Manager, Tim Horton’s

3222 Yong St., E, Toronto, Ontario

+1647-569-0067

▪ Atty. Jenny Sayat-Servidad
Councilor, Municipality of Pavia, Iloilo, Philippines

+639185464110

▪ Ma. Mercedita O. Farinas
Calgary, AB

+1403-561-6856