EVERLYNE MBAIRE NDEGWA

Address: P.O. Box 13348-00200

Cell: +254 725 365 099

Skype ID: tanisha.everlyne

E-mail: [email protected]

PERSONAL INFORMATION

D.O.B             :14/09/1986

Marital Status : Single

Nationality     :  Kenyan

Objectives

Dependable, hardworking with over 9 years of experience in hospitality and food service. I seek to use my professional expertise to enhance a global market leader to maintain its competitive edge in the industry by providing unparalleled service in the area of Managements and customer service with required integrity.

Skills

Leadership and Management Skills

Excellent customer service skills and always ready to help others.

Good communicator with fluency in English and few local languages.

Good inter-personal skills and able to effectively liaise with co-workers, customers, chefs, and restaurant managers.

Calm and composed nature to deal with difficult customers.

Good listening skills to correctly note down orders.

Good housekeeping skills.

Able to use kitchen appliance such as grill machines, deep fryer, soda fountain, etc.

Good time management skills. Be able to deliver the orders without long lead times.

Basic mathematical skills to accurately process bills and order payments.

Have basic computer knowledge and know how to operate a billing system and an inventory checking system

EXPERIENCES

January 2010-April 2013: ST Muzeyi Projects & United World Wide Forwarder Ltd

Program Coordinator

Duties and Responsibilities

Paying all the company’s bill and necessities and handles all the petty cash.

Welcomes the guests and ensure that their visit is pleasant.

Making all the companies purchase and handling the expenses.

Making arrangements for the next Projects and the guest invited.

Writing the minutes for the previous meeting held.

Making sure the clients have been properly attended and are satisfied

June 2013-August 2016 Goldrock International Ltd

Barista/Manager

Duties and responsibilities

Train barista and coffee tasting procedures to staff.

Dealing with Suppliers and venders.

Communicate the order to the chef or the kitchen staff. A food attendant may also be required to help in basic food/beverage preparation.

Take stock of all the items once the restaurant is closed.

Check customer’s identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Recruit, Train, Deploy staff to respective outlets.

Managing outlets and ensure customers are satisfied.

October 2016-December 2018     Angelos food Services & Trocadero   Managements Consultancy

Operation Manager

Duties and responsibilities

Check customer’s identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Restaurant Openings/Set up, Restructures, Budgeting and Brokering.

Restaurant kitchen design.

Employee hiring, training and writing manuals.

Menu planning and design.

Marketing, social media, web search optimization.

Cost containment budgeting for food and labor

Arranging restaurants up to health strategy.

Managing day to day operations at the restaurant.

RELEVANT TRAINING

1999 – 2001: Bishop Mahiaini Academy

Attained: Kenya Certificates of Primary Education

2002 – 2005:   Lili Vision High School

Attained: Kenya Certificate of Secondary Education

2007 Jan-March: Frantech Computer Consultants

Attained: Office Suite: Ms Window

Ms Word

Ms Excel

Ms PowerPoint

Ms Access

Outlook Express

Internet Explorer

Adobe PageMaker

Corel Draw

2009 June-Dec: Dima College

Attained: Diploma in Front Office Operation and Administration

Units Covered

Public Relations

International Business Communications

Front Office Operations and Administration

Business Ethics and Customer care

Business Management and administration

Food service and hospitality

HOBBIES

Swimming Meeting new friends, Exploring Cultures

Hiking, Traveling, Reading Books

Movies, Music

REFEREES

Mr. Ngobi Joseph
Director, St. Muzeyi Project
P O BOX 5046, Jinja, Uganda
Cell: +256 782 168 665
Email: [email protected]
[email protected]

Samuel S. Y. Park
Managing Director,Gold rock International LTD
Mobile:+254725200000/+25473600000
email:[email protected]

Mr Edwin Moore Momife

Chairman, Angelos Food Service Group

Lagos Nigeria

Cell: +234 806 001 2678

E-Mail: [email protected]