FAYEZ SHABBIR
PEC Reg: TELECOM / 5395
Mobile No: +92-332-3291295
E-mail : [email protected]
Skype name: Fayez.shabbir
Karachi, Pakistan.
OBJECTIVE:
To Offer my Services for a Career in a Reputable Organization Utilizing my Management and Technical Professional Exposure, in making the organization achieve its long-term goal.
SYNC & SECURE (PVT) LTD
Network Engineer Voice NOC – Voice & Multimedia Engineering
7th Jul 2018 to Present
Duties and Responsibilities:
24×7 proactively monitor inbound/outbound domestic/international voice traffic & voice core network through traffic graphs, statistical reports & tools like Odine.
Ensure smooth & seamless domestic & International voice calls termination with better QoS & up to the benchmark KPIs i.e. ASR, NER, ACD, PDD.
Take corrective measures for quick resolution of all the TTs in timely manner & ensure proper TT closures & follow-ups with 100% customer satisfaction.
Configuration, provisioning & testing of TDM & VoIP interconnects with domestic & international customer & partner.
Reporting on daily basis to management i.e. daily minutes’ termination, network utilization, traffic KPIs, QoS report, LCR report & shift reports.
SAMAA TV
IT Engineer
5TH Oct 2016 to 6th Jul 2018
Duties and Responsibilities:
Responsible to maintain Elastix VoIP Solution for nationwide and international bureaus.
Provisioning of Extensions / Trunks / IVRs
Involved in Auto-Provisioning of IP Phones and FXS Gateways via TFTP.
Responsible to check and update the firmware of telephony devices (Manual / TFTP).Creation / Modification / Deletion of Users and Mailboxes on Active Directory (Windows Server 2008) and Exchange Server 2010 & 2013
Maintaining Kaspersky Centralized Antivirus Server.
Monitoring of Nationwide Infrastructure via NMS and escalate the issues to serviceprovider.
Provide end user system support related to I.T. Services.
Look after complaint management system Manage Engine Service Desk.
HUAWEI PAKISTAN (PVT) LTD
3 months Trainings June 2015 to Aug 2015
Duties and Responsibilities:
Perform alarm troubleshooting, Ping Test, 2G and 3G card up gradation.
Management of tasks to be implemented given by supervisor.
RENUSOFT (PVT) LTD
IT
Mar 2015 to May 2015
Duties and Responsibilities:
Desktop & Network Support to end users.Installation, configuration & troubleshooting of MS Outlook.Solving issues related to Activation of windows & office.Remotely access to client pc.Responsible for the software installation in an Organization.Responsible for installation all the system in an Organization. Configuration & troubleshooting Local/network Printer’s Scanner’s & FAX.Troubleshoot issue related windows & office.
Responsible for installation all the system in an Organization.
Configuration & troubleshooting Local/network Printer’s Scanner’s & FAX.
Troubleshoot issue related windows & office.
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RELACOM (PVT) LTD (PAKISTAN)
Site Engineer
April 2014 to Feb 2015
Duties and Responsibilities:
Link planning of ERICSSON, dismantling of MOBILINK and WARID project from RELACOM (PVT) LTD.
Telco rectification of TELENOR project from RELACOM (PVT) LTD.
3G installation and sector swap experienced of MOBILINK project from RELACOM (PVT) LTD.
Part of the team performing joints visits for technical surveys of proposed, optimum & or relocate sites 2G/3G.
Help in creating detailed technical site survey report and L.O.S..
Performs other related duties as assigned by HOD.
Commissioning of Warid and Mobilink projects.
EDUCATIONAL QUALIFICATION:
Masters Degree : NED University Of Engineering & Technology, Pakistan
2017 (M.E. Telecommunication Engineering)
Bachelors Degree : Sir Syed University Of Engineering & Technology, Pakistan
2014 (B.S. Telecommunication Engineer)
Higher Secondary College : Govt. Degree Science College, Gulshan-e-Iqbal, Pakistan
2009
Secondary School : ST. Paul’s English High School, Pakistan
2007
ACHIEVEMENTS
Achieved certificate from HUAWEI training center IELTS (L 6, R 5.5, W 6, S 6. Overall 6.)
CERTIFICATIONS:
Received training certificate in RF-Link planning & optimization, CCNA, CVOICE, CWNA, IT for beginners