Education

October 2010 to March 2013 Bachelor of Science in Information Technology at Jose Rizal University

June 2007 to March 2009 Software Development at AMA Computer Learning Center

Experience

May 2018 to Present IT Support Coordinator at Al Moosa Investment Group

Duties and Responsibilities:
• Installing and configuring computer hardware, software, networks, printers and scanners
• Diagnosing software and hardware faults
• Set up VOIP telephone, extension through PBX web console (Grandstream)
• Configuring LAN connection, TCP/IP and Wireless Access
• Managing user with password authentication under DC Server
• On-phone remote support and facing client on site
• Monitor and maintain the workstation and networks
• Expanding network including network termination and cable pulling
• Managing shared folder permission base on the request
• Troubleshoot and monitor the backup logs regularly
• Responding on time to request calls, emails and service issues.
• Provide technical support across the company’s branch
• Recommend a hardware & software specification based on the requirements
• Logging all client’s queries through the request services desk

August 2014 to April 2018 IT Support Engineer at Add Connections LLC

Duties and Responsibilities:
• To provide recommendation base on the result of site survey as per the customer’s expectation on-site.
• Responding to customers through emails, telephone and enable remote access support.
• Provide technical support and problem resolution for customer’s computer issues on-site.
• Diagnose and troubleshoot the system issue and document the result to the customers.
• Enable administrative duties such as mailing the backup report, system status, and maintaining customer’s license details.
• Manning the Level 1 and Level 2 Support and provide an instant solution to IT issues.
• To orient the Teachers to a related teaching software.
• Managing Active Directory, group policy, maintaining user access, user password, and folder file sharing.
• Assisting KHDA board member during yearly KHDA accreditation and student MAP test.
• Maintaining IT equipment such as computer and printer accessories and parts.
• Email setup and configuration for both system and mobile.
• Interactive Smartboard and projector setup, and troubleshooting.
• Cable pulling and Network expansion for the new build classroom.
• Securing school IT facilities through manning the CCTV surveillance access.

March 2013 to June 2014 IT Desktop Support Engineer at Teleperformance Philippines

Duties and Responsibilities:
• Managed the Active Directory to grant an access in any forms of request related to the user account.
• Provided a support through ticketing system and Helpdesk escalation.
• Re-imaged a desktop unit using a Symantec GhostCast server.
• Deployed and configured new system unit.
• Participated in bridge phone conference for any critical issues with account’s directors.
• Granted access for Ops-manager in any form of related request.
• Submitted inventory reports to the IT manager.
• MS Exchange email setup for Operation manager.
• Facilitated live video conference.
• Configured backup of PST files.
• Configured and setup Avaya Phones.
• Troubleshoot any computer hardware and software issues.
• Facilitated software updates and changes from Telco clients.
• Migrated an operating system based on our client’s needs.