Felix Rey L. Ninang
Al Azizyah District
Western Province, Jeddah
Kingdom of Saudi Arabia
Mob. # 966557391503
Email Add. [email protected]
Personal Profile:
A Hotel and Restaurant Service Technology Graduate with over 10 years of customer service experience gained within the Food and Beverage (F&B) industries. Proven to be highly competent and a quality oriented person. Has a good experienced in sales as well as managing store’s monthly stock take/inventory and monitoring store profit and loss (P&L).
IT skills including MS Word, Excel and PowerPoint presentations.
Personal Data:
 Date of Birth : October 19, 1981
 Place of Birth : Tagbilaran City Bohol, Philippines
 Marital Status : Married
 Height : 5’5
 Weight : 68 kg.
 Language Spoken : English, Tagalog, basic Arabic
Education and Qualification:
Course : Associate in Hotel and Restaurant Service
Technology (HRST)
Major : Hotel and Restaurant Services
1998-2000 : Bohol Island State University
Work Experience:
Area Manager dipnfly
Ajad International Company
Al Madinah, KSA
P.O box 42312
June 2018 up to the present
Area Manager dipndip
Saud Al Madaj Group
Western Province
Jeddah, KSA
June 2017- June 2018
Responsibilities:
o Reviews and analyzes sales, compares them, finds reasons for increase or decrease and writes a report with an action plan on how to improve.
o Monitors daily sales performance and compare figures analysis
o Studies a LSM for each unit and elaborates a plan with a calendar
o Reviews all training records, ensures that all units have the proper training materials and plans an annual training calendar.
o Completes daily, weekly & monthly schedule of tasks, activities, programs and initiatives.
o Approves floor managers schedule.
o Maintains and implement QSC (Quality Standard Check) in his stores.
o Monitor QSC progress and set corrective actions and follows up on implementation.
o Makes sure complete commitment of the floor managers in approved recipes and there’s no changes are taking place.
o Monitors and conducts food tasting in his stores.
Training Specialist dipndip
Saud Al Madaj Group
Western Province
Jeddah, KSA
January 2017 – June 2017
Responsibilities:
o Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field o Develops training curricular and/or recommends or utilizes vendor programs that meet instructional goals and objectives o Identifying training needs by evaluating strengths and weaknesses o Translating requirements into trainings that will groom employees for the next step of their career path o Building annual training program and preparing teaching plans
Accountant Finance Department
A.M.H Alshaya Enterprises
P.O.BOX.18378
21415 JEDDAH, KSA
April 2014 – January 2017
Responsibilities:
o Responsible for reimbursing all divisions petty cash claims
o Maintaining suppliers invoices
o Preparing payments as per suppliers statement of accounts
o Monitoring daily showroom sales/cash sales/POS sales and debit/credit reconciliations
Store Manager Starbucks Coffee
M.H Alshaya International Trading Co.
P.O Box 18587
21425 Jeddah, K.S.A
July 2013 – April 2014
Assistant Store Manager Starbucks Coffee
M.H Alshaya International Trading Co.
P.O Box 18587
21425 Jeddah, K.S.A
April 2011-July 2013
Responsibilities:
o Managing store stock inventory and analyzing the total stock losses as per the store profit margin.
o Controlling in and out of stock movement and recommends optimum stock levels against sales.
o Ensures all company policies, store operating standards and procedures are communicated effectively to staff and are maintained and consistently followed for profitable operation.
o Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for staff and customers.
o Identifies and acts on quality issues in relation to service, environment, staffing levels, staff competence, operating procedures, and recommends responses/actions to maintain the highest possible standards in all areas.
o Recommends how to manage costs within budget, identifies/suggests methods of increasing sales. Monitors compliance with standards, decides/recommends action to control/improve.
o Decides and share goals, staff motivation and how to manage achievement.
Shift Supervisor Starbucks Coffee
M.H Alshaya International Trading Co.
P.O Box 18587
21425 Jeddah, K.S.A
September 2008 – April 2011
Responsibilities:
o Follows standard in customer service.
o Monitors following of policy for operational flow at work stations, and leads staff in maintaining store standards.
o Recommends staffing levels/mix.
o Monitors correct cash handling, decides/recommends how to promote add-on sales.
o Decides staff breaks needed for maintaining effective operations/staff efficiency.
o Assisting the store manager in executing store operations during scheduled shifts.
o Reporting directly to Store Manager
Certificates And Training Achieves:
 Accounting for Non-Accountants – October 30-31, 2015
Seminar
 Honorary Coffee Master Certificate – October 8, 2012
 Certified Barista Trainer – January 24, 2012
 Five Years in Service Certificate – August 16, 2011
 Put It All Together (PIAT) – February 2011
 Communicating About
Performance Workshop – December 2010
 Managing Priorities Workshop – December 2010
 Shift Supervisor Training – November 2008
Program (SSTP) – November 2008
 Shift Supervisor Workshop (SSW) – September 2008
 Starbucks Coffee Master (CM) – April 2007
 In Store Learning Coach (ISLC ) – September 2007
 Barista Training Program (BTP) – November 2006
Character References:
Ragavan Santhanam Finance Division
Abdulaziz M.H Alshaya Enterprises
P.O Box 18378 – Jeddah 21415
Kingdom of Saudi Arabia
Khalid Awwad Operation Manager, Western Region
Starbucks Coffee
Alshaya International Trading Co.
P.O Box 18587
21425 Jeddah, K.S.A