10 years experience in the BPO (Convergys) industry specific to Customer service and technical support for Phone and chat. With leadership role for the past 6 years, leading teams driving organizational growth and revenue. Advanced technical skills including proficient use of Microsoft Office (Word, Excell, Powerpoint, Publisher, Access), Adobe Photoshop, Computer Hardware/software and network/internet troubleshooting, and data entry/mining/analysis. Innovative, forward-thinking executive offering years of success in various technical support and leadership roles in the areas of Information Technology consulting, customer support, pre-sales, and people development