FRANCY S. ALANO
L4B2 Greenvale 2, Marcelo, Paranaque, Manila
Cel. No. +639175114525
[email protected]

EDUCATION : Bachelor of Science in Accountancy
University of Nueva Caceres
Jaime Hernandez Avenue, Naga City
2000-2004

WORKING EXPERIENCE:

July 14, 2017 – September 20, 2018 Customer Contact Channels (C3) 11th floor Bonifacio 1 Technology Tower, 31st St. Corner Rizal Drv. BGC
Customer Service Representative (Spirit Airlines)
Travel Account:
• General Reservation
• Ticketing Booking
• Answering passengers inquiries
• Cancellation of the reservation
• To modify reservation if the passenger’s request to do so
• To sell a baggage and advance seat assignment
January 26, 2015 — January 2017 International Business Machines (IBM) Site B. Ninoy and Corry Road, Triangulo, Naga City 4400
Senior Analyst (Band 5)
TGCS RTR EMEA General Ledger (GL) October 19, 2015 – January 2017
• Running for Bank Reconciliation
• Weekly doing our Inventory
• Making Journal Entry
• Updating Cash Log owned Operating Unit
Senior Analyst (Band 5)
TGCS CF Customer Master Records (CMR) January 26, 2015 — October 19, 2015
• Recording New Ship-to address for North America
• Updating Ship-to address for North America
• Invoice suppression
• Change Channel
March 7, 2013 — March 30, 2014 Bayan Telecommunication Inc. Blumentrit, Naga City
Technician
• Installing hardware and software systems (Internet)
• Maintaining or repairing equipment
• Troubleshooting a variety of connection issues
• Configuring computer networks
• Offering technical support on-site

January 5, 2005 — December 31, 2008 Bicol Medical Center Panganiban Drive, Naga City
Service Clerk
• Payroll Processing
• Payroll records and vouchers Indexing
• Attendance record management
• Arrangement of Employee Voucher and Pay slips
REFERENCES :
• Medina Montero
Team Lead, General Ledger Emea, RTR
(IBM) Site B. Ninoy and Corry Road, Triangulo, Naga City 4400
Cel. No. 09052100251

• Josephine Soverano
Accountant III
Bicol Medical Center
Concepcion Pequeña, Naga City 4400
Cel. No. 09196250111

• Ricky Montemayor
Product Trainer and Team Manager of Spirit Airlines
• Bonifacio One Technology Tower, Rizal drv. Corner Rizal ave.BGC
Cel. No. 09212673607