OBJECTIVE:

Looking for an established organization where I can show forth my fresh ideas/expertise as well as strategic approach and bring a new perspective into the business that will innovate, add value and benefits the organization to growth and success.

PROFESSIONAL SUMMARY:

·    Results-oriented and strategic Restaurant/Store management professional & Consultant with over 10 years extensive experience leading profit-generating operations through creative planning and strategic approach in achieving stores sales goals, innovative merchandising and focus on continuous product turnover as well as supervising e-commerce, seeking to leverage outstanding skills in sales coaching to help you reach all your primary sales goals.

·    Exceptionally motivated team player with unsurpassed interpersonal and collaborative skills to foster performance.

·    Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability.

·    Dynamic communicator who consistently exceeds goals and company expectations.

·    Goal driven achiever with proven ability to develop the teams, processes and synergies that enable top growth, profit and efficiency as well as strong organizational and analytical skills. .

SKILLS:

·   Leadership & Team player

·    Multi-tasked, Organized & adaptable

·    P&L / Budget Management

·    Inventory Management

·    Detail-oriented & Cost control strategies
·    Coffee Quality Assurance

·    Strategic Planning & Store management proficiency

·    Barista & Restaurant consultant

·    Crafting effective stores reports & SOPs that streamline operation standards procedures

WORK HISTORY:

Restaurant Manager & Consultant, 08/2017 to Present

Simba Plate Ltd (Swahili Dishes) – Nairobi, Kenya

Tasks:

·   Assessing restaurant situation, devising plans, organizing staff training, checking restaurant records, and helping staff to carry out the improvement plan.

·   Provide recommendations for improving various aspects of the business, with the end goal of attracting more customers and increasing profit.

·   Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

·   Formulate concrete strategies and assist with implementation by conducting various trainings to employees, from customer service to cost control, suggestive selling and up selling techniques.

·   Improve and streamline employee hiring and training process from crafting precise job descriptions

·   Participate actively on the floor assisting the guest and get customers feedback for improvements.

·   Conduct in-depth observations of the restaurant and engage in market research, taking note of competitors and target demographics.

·   Provide solutions to increase efficiency and drive down costs.

·   Introduce and streamline effective SOPs for consistency in all aspects of business.

·   Develop a Manual Barista Training Guide and provide theory & practical trainings to baristas.

·    Introduce and recommend menu selections, considering marketability, ease of presentation, production cost, quality and authenticity, and price points.

·   Introduce Hot and Cold Beverages Menu item list and precise cost and suggest selling price.

·   Evaluate the kitchen layout and assist with selecting equipment and fulfilling requirements for electrical and plumbing systems.

·   Create Store Audit Checklist and provide trainings for effective monitoring of overall restaurant performance.

Storekeeper, 02/2013 to 07/2017

Dodsal Engineering & Construction Pte Ltd: – Abu Dhabi, UAE

Tasks:

·    Provide support and assist Material Controller in managing efficient & effective smooth stores operations and stock control supervision for both Consumables and Project Materials.

·    Stocked merchandise and clearly labeling items, arranging according to size or color, and preparing attractive stock displays.

·    Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked.

·    Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

·    Optimized storage areas to maximize access and meet needs of different types of products with specific weight, size or shape concerns.

·    Monitor Stores department activities and ensuring the requirements of health, safety and relevant statutory legislation is implemented.

·    Managing and updating Material Receiving Inspection Report for all Project Materials.

·    Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy result.

·    Managing Diesel Ordering and Preparing Daily & Monthly Diesel Consumption Report for the entire project equipment and tracking daily usage.

Commissary Controller, 03/2011 to 07/2012

Nairobi Java House Ltd – Nairobi, Kenya

Tasks:

·    Supervise and coordinate activities of commissary workers engaged in preparing, assembling, packaging & shipping food items to branches.

·    Manage all activities and functions of a commissary with a full range of departments; i.e., Central Stores, Bakery, Butchery, Coffee Roaster and other functions.

·    Develop, analyze, evaluate, advising on, or improving the effectiveness of administrative, accounting, budgetary, purchasing, and operational procedures in commissary stores and departments

·    Monitor prescribes quantities, production sequence, and time for items to be prepared, cooked, assembled, and packaged to meet production schedule.

·    Introduce and Implement new control measures of stock movements within function.

·    Ensure stock movements are properly documented and only authorized personal signatures are adhered.

·    Addressing branches inquiries and solving problems.

·    Ensures effective timely dispatch of all materials to branches and ensure quality and hygiene standards are adhered.

·    Monitor departmental PAR Level Ordering System and implement changes for effective stock control.

·    Conducting regular physical Stock Spot checks and ensures no variances and inclined with System.

·    Participating End month Stock taking/Inventory with HODs and ensure proper Inventory measures takes place.

Group Barista Consultant, 09/2010 to 02/2011

Nairobi Java House Ltd – Nairobi, Kenya

Tasks:

·   Assisting Group Head Barista & Multi unit Barista in improving the existing coffee preparation Procedures.

·   Develop Barista training power point slides of all Beverage preparation procedures to enhance consistency.

·   Introduce Java Barista Maestro Presentation work book and provide Barista with theory and practical training in hot & cold beverages preparation procedures to streamline quality & consistency.

·   Introduce & implement thermometers for steaming milk, to enhance coffee quality and minimize customer complaints of return hot drinks for preheating due to under steamed milk.

·   Introduce Espresso quality monitoring report i.e. Heart Beat Sheet that continuously monitors and meets international standards consistency in maintaining coffee/espresso quality at all times.

·   Develop Shelf life report of all food items and regular follow up to maximize freshness.

·   Conduct trainings to Branch Head Baristas in Pastry Ordering techniques to minimize food wastage.

·   Produce a Store Checklist Report that enhance Managers to monitor overall effective performance of the Stores

·   Introducing new special beverage hot & cold drinks in our menu through regular Barista competition signature drinks.

Assistant Store Manager, 11/2004 to 08/2010

Jawad Business Group – Costa Coffee – Bahrain

Tasks:

·    Completes store operational requirements by scheduling and assigning employees.

·    Managing and motivating a team to increase sales and ensure efficiency.

·    Managing stock levels and making key decisions about stock control.

·    Analyzing sales figures and forecasting future sales.

·    Submit daily sales and monthly store performance reports to Line Manager.

·    Ensuring company SOPs are strictly adhered to maintain top quality, customer service satisfaction and hygiene.

·    Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

·    Resolving health and safety, legal and security issues.

·    Organizing special promotions, displays and events.

·    Updating colleagues on business performance, new initiatives and other pertinent issues.

Store Supervisor, 03/2003 to 10/2004

Barani Books & Stationery – Malindi, Kenya

Tasks:

·    Managed store shifts to accomplish sales targets and exceptional customer service satisfaction at all times.

·    Maintained high levels of organization in store by directing customers and replenishing merchandise.

·    Provide friendly, knowledgeable customer service by applying proactive monitoring and corrective action strategies.

·    Met or surpassed business targets on regular basis through strategic employee engagement and planning.

·    Preparing Invoices and monitor stock dispatch procedure to customers and ensure efficiency.

·    Supervise and assist in stock receivables and ensure price and quantity accuracy.

·    Assist store manager in preparing overall store reports for monitoring the performance and submission.

·    Preparing Stock Requisitions and liaising with the Vendors on timely delivery.

·    Ensures Stocks are well organized and kept in proper display storage locations

EDUCATION:

·         Advance Certificate in Information Technology: IT, 2003

The Mombasa Polytechnic/Technical University of Mombasa – Mombasa

·         Certificate in Computer Operation: 2001

Athas Computer College – Malindi

·         High School Diploma: 2000

Town Secondary School – Malindi

CERTIFICATION:

·    Certificate of Train the Trainer (TOT) – Nairobi Java House.

·    Award/Certificate of Employee of the Month – Nairobi Java House.

·    Certificate of Time Management, Customer Care Communication Skills – Costa Coffee.

·     Award/Certificate of Employee of the Month – Costa Coffee.

·    Certificate of Bronze Coffee Excellence Course – Costa Coffee.

·    Certificate of Seminar Attendance of Oxford University press.

·    Certificate of Good Conduct (Kenya).

·    Certificate for Appreciation – Dodsal Engineering & Construction