Objective
To help contribute your organization’s overall functionality and efficiency, through my unfathomable dedication and passion towards work.

Skills
● Outstanding communication skills both in written and oral form.

● Good intrapersonal skills; belief in active listening to assist others.

● Ability to prioritize, organizes, and multitasks with strong attention to details.

● Ability to maintain high level of confidentiality.

EXPERTISE
● Operating Systems: Windows (95/98, XP, 2000/2003, Vista, W7, W8, W10, Mac OS)

● Microsoft Office: MS Word, MS Excel, MS PowerPoint

● Adobe: Adobe Photoshop

highest Education
Educational Level: Bachelor’s Degree

Course/Program: BS in Information Technology

College/University: Holy Cross of Davao College

Experience

Human Resource Assistant • Dutch Foundations and Concrete Processing, L.L.C. -DUBAI• August 2018- Present
Involved with nearly all programs and services that relate to company’s human resources division. My main task, which is often decidedly administrative in nature, involves documenting grievances, terminations, absences, performance reports, compensation and benefits information. Daily job duties and responsibilities includes creating and distributing documents, maintaining computer system by updating and entering data, compiling data, analyze results and preparing spreadsheets for the HR Coordinator.

Digital Support Representative (SXF)• Offsourcing Phils. • April 2018- June 2018
Communicate customers through live chat or email to answer questions, solve problems, and troubleshoot. Carefully listen to the customer’s question or complaint before following protocol in order to resolve their issue or answer the question. Thoroughly document each customer’s question or problem as well as the resulting answer or solution.

Team Leader/RS Team Lead (UBER)• VXI Global Holdings, Inc.• August 2016 – January 2018
Setting targets for both individuals and the team through quick huddles. Measuring the performance of both members and team, and provide feedback using various types of coaching tactics. Helping to optimize procedures utilized on each chats/calls handled. Finding ways to motivate team members, strengthen will and eagerness to show up and excel. Ensuring all team members adhere to company policy, e.g. attendance. Updating, and preparing performance reports for the Operations Manager.

Quality Assurance Analyst (ATT,UBER)• VXI Global Holdings, Inc.•June 2013 – August 2016
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics

TECHNICAL SUPPORT (ATT)• VXI Global Holdings, Inc.•
JULY 2012-JUNE 2013
Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer technical concerns, promptly. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Maintain up-to-date knowledge about ATT products and services. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers.

Seminars/Workshops
7 Habits of Highly Effective People                            October, 2017

Rising Star Program                                                        September, 2016

Recognition
Team Leader of the Year                                                December, 2017

Character References
Ms. Shaine Syjongtian

Site Secretary

Dutch Foundations and Concrete Processing, L.L.C.

+971-52-494-1130

Ms. Marianne De Guzman

Secretary to the Managing Director

Dutch Foundations and Concrete Processing, L.L.C.

+971-56-542-8581

Mr. Sujith Kumar

Human Resources Manager

Dutch Foundations and Concrete Processing, L.L.C.

+971-50-159-0883