GIFT SARNE BERLAN

Manalongon, Santa Catalina
Negros Oriental, Philippines 6220
09154164368
[email protected]

In pursuit of a fulfilling job that enhances growth professionally and personally with the aim of developing skills and attitude to achieve the best care to be provided to the clients. I would like to utilize my interpersonal skills, towards performing my duties with full dedication, honesty and integrity.

Date of birth : DECEMBER 23,1985
Gender : FEMALE
Nationality : FILIPINO
Marital status : SINGLE
Religion : ROMAN CATHOLIC
Permanent Address: MANALONGON, SANTA CATALINA, NEGROS ORIENTAL, PHILIPPINES

Hardworking and motivated
Goal-oriented
Willing to adapt to work environment
Works well under pressure
Good interpersonal relationships
Computer literate
Excellent English communication and written skills

January 2007: Registered Nurse
November 2007: Test of English for International Communication- passed

College
Bachelor of Science in Nursing
Silliman University
Dumaguete City, Negros Oriental, Philippines
(June 2002 – March 26, 2006)
High School
Negros Oriental High School
Dumaguete City, Negros Oriental, Philippines
(June 1998 – April 2002)

Elementary
Manalongon Central School
Manalongon, Sta. Catalina, Negros Oriental, Philippines
(June 1992- March 1998)

NURSE 1
(October 2017- Present)
STAFF NURSE (CONTRACTUAL)
(March 2017- September 2017)
BAYAWAN DISTRICT HOSPITAL
Bayawan City, Negros Oriental, Philippines

Observes, takes records and reports symptoms and condition of patients.
Carry out physician’s orders including admissions, treatment and medical approach during patient’s stay in the hospital as well as in the discharge of patients.
Renders direct patient care.
Sets up trays, prepares instruments and other equipment and assists physicians in the treatment.
Administers medication and notes reactions, baths and feeds accurately ill patients.
Assists in patient education and rehabilitation including promotion of mental and physical health.
Assists in orientation, incidental teaching and evaluation of non-professional personnel’s.
Acts as Charge nurse and man the ward for the shift.
Charts and records findings and care rendered to patients.

QUALITY LEAD
CONCENTRIX (former IBM Global Process Services)
8th Floor, SM Cyberwest EDSA corner West Ave., Quezon City 1100, Philippines
April 2014-PRESENT

Monitors handled calls by agents and identify their strengths and areas for improvements based on the company’s set standards.
Provide feedback to agents on their handled calls such as the call script and call flow to ensure quality customer service is met according to the standard policy set by the clients and the company.
Handles individual audits for the agents to monitor their compliance with the set process and policies.
Such other duties and functions assigned by the immediate heads.

CUSTOMER SERVICE ASSOCIATE
IBM DAKSH GLOBAL PROCESSES
UP-Ayala Technohub, Diliman, Quezon City, Philippines
July 2011-April 2014

Provide excellent customer service to our clients through timely, accurate, and professional information gathering.
Demonstrate sensitivity, empathy, responsiveness, and creativity to ensure customer satisfaction.
Process inbound calls to effectively meet customer needs within established productivity goals and turnaround time.
Follow established guidelines in providing customers accurate information using various system tools.
Meet the service, quality and quantity standards set by the company.
Provide accurate recording of client’s responses and input on their own accounts.
Escalate issue to management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs.
Understand the need of urgency and provide support to solve problems as quickly as possible.
Contribute to work systems improvement of the department by identifying barriers and providing input to solutions.

CLINICAL INSTRUCTOR
Foundation University College of Nursing
Miciano Road, Dumaguete City
Negros Oriental, Philippines
December 8, 2008 – May 31, 2011

Affiliated hospital: Negros Oriental Provincial Hospital
Dumaguete City, Oriental Negros, Philippines

(Level I-III Students) Areas covered: LR-DR, OB ward, Pediatrics Ward, Medicine Ward, Family Planning Clinic, City Health Office, and Community Health Nursing (CHN)

Responsibilities:

Performs lecture-laboratory sessions on procedures applicable in the hospital (procedures and topics taught depend on the year level of the student)
Makes and administers exams based on topics discussed to check the students’ competency
Supervises return demonstrations in the classroom and laboratory
Supervises simulations for procedures in special areas
Supervises students when doing procedures and in rendering care to their patients during actual hospital duty
Supervises students when administering medications to their patients
Checks nursing care plans and pharma cards made by students and sees to it that nursing process is followed
Calculates and submits grades on time
Conducts one-on-one or group conferences with students regarding their grades and gives feedback on their performance during hospital duty

VOLUNTEER NURSE (Labor Room-delivery Room Department)
Negros Oriental Provincial Hospital
Dumaguete City, Negros Oriental, Philippines
September 2007- September 2010

Responsibilities:

Assists patients who come in to be examined and evaluated by the OB-Gyne doctors
Monitors the progress of patients in labor/ monitor vital signs
Monitors fetal well-being by monitoring the FHT
Monitors status of patients in labor who are suffering from complications of pregnancy
Starting or priming and regulating intravenous fluid (IVF)
Assisting in the insertion of the intravenous line
Performing and facilitating insertion and removal of catheter
Administers medications to the patient (mother) per orem or IVTT as ordered by the doctor
Assists the doctor in delivering the baby
Suctions airway and promotes warmth to the newborn
Performs initial care and cord care to the newborn
Administers ordered medications to the newborn
Refers unusual findings (for both mother and baby) to the doctor
Charts and records findings and care rendered to patients
Assists the doctors in other procedures inside the delivery room such as Dilatation and Curettage, etc.

College
William Barry Thompson Scholar (June 2002-March 2006)
Class Honors (June 2003 – March 2004)

High School
5th Honorable Mention (High School Class 2002)

Elementary
Valedictorian (Class of 1998)

November 17, 2018: “Understanding Evidence-Based Practice in Nursing” at Plaza Maria Luisa Suites Inn, Dumaguete City, Negros Oriental, Philippines
September 25-26, 2018: “Meeting on the Infection Prevention and Control Program (IPCP) in Healthcare Facilities and Hospital Tour” at Sarrosa International Hotel and Residential Suites, Kasambagan, F. Cabahug St., Cebu City, Philippines
August 26, 2018: “Infection Prevention and Control Caravan: Updates on Basic Hospital Infection Prevention & Control” at GAD Building, Siquijor Poblacion, Siquijor Province, Philippines
March 2, 2018: “Meeting on the Infection Prevention and Control Program (IPCP) in Healyhcare Facilities” by Department of Health, Region VII armt Azia Suites and Residences, 8 Rahmann Extension, Cebu City, Philippines
August 14, 2015: “Coaching and Feedback” at UPA-Technohub, Diliman, Quezon City
September 15, 2010: “Violence against Women and the Law against Women and their Children Act of 2004” at Foundation University, Dumaguete City, Philippines
September 17, 2010: “The Importance of Proper Etiquette and Grooming in the Workplace” at Foundation University, Dumaguete City, Philippines
August 21, 2010: Symposium on “Currents on Oncology and Airway Management” sponsored by Silliman University BSN Class 1970 at Claire Isabel McGill Luce Auditorium (with continuing education units)
August 20, 2010: Region VII Philippine Nurses Association Convention at Negros Oriental Convention Center, Dumaguete City, Negros Oriental, Philippines
July 22, 2010: “Teaching for the 21st Century Learner” at Foundation University, Dumaguete City, Philippines
April 16-17, 2010: “2-day Seminar Workshop on Diabetes Mellitus For internists, Family Physicians & Allied Health Professionals” at Bethel Guest House, Dumaguete City, Negros Oriental, Philippines sponsored by UERMMMC-Institute for Studies on Diabetes Foundation, Inc.
January 9, 2010: “Stress Management Seminar” at Sofia Soler Sinco Hall, Foundation University, Dumaguete City, Negros Oriental, Philippines
October 2, 2009: “Teaching Strategies and Classroom Management” at Sofia Soler Sinco Hall, Foundation University, Dumaguete City, Negros Oriental, Philippines
Gladys Napigkit
Nurse I
Bayawan District Hospital
Bayawan City, Negros Oriental, Philippines
09752881314

Charls Laure
Quality Assistant Manager
CONCENTRIX (former IBM Global Process Services)
8th Floor, SM Cyberwest EDSA corner West Ave., Quezon City 1100, Philippines
09491456055

Mark Christian Cera
Quality Lead
CONCENTRIX (former IBM Global Process Services)
8th Floor, SM Cyberwest EDSA corner West Ave., Quezon City 1100, Philippines
09173421217

Ms. Milcahni Flores
Quality Lead
CONCENTRIX (former IBM Global Process Services)
8th Floor, SM Cyberwest EDSA corner West Ave., Quezon City 1100, Philippines
09164161692

Mrs. Mary Ann P. Ollena, BSN, RN, RM
Head Nurse, Labor Room-Delivery Room
Negros Oriental Provincial Hospital
Dumaguete City, Oriental Negros, Philippines

I declare under penalties of perjury that the above information is true and correct to the best of my knowledge and belief.
 
 
GIFT S. BERLAN
Applicant

________________
Date Accomplished