KYEI BAFFOUR GISBORN

PERSONAL PARTICULARS
Gender – Male
Religion – Christian
Nationality – Ghanaian
Date of Birth – September 4th, 1990
Marital Status – Single
Passport number – G1922669

PERSONAL PROFILE
 Self-motivated, highly disciplined, reliable and dependable in meeting objective and timely deadline
 Proactive and able to work under pressure with little or no supervision to meet deadline
 Good knowledge in the use of the Microsoft Word, Excel, Power point, internet and intranet and proficient in typing.
 Have the ability to handle multiple tasks concurrently without comprising quality and expectation.
 A team player of pleasant disposition, smart, possessing excellent interpersonal communication and people networking skills.

EDUCATIONAL BACKGROUND

2003-2006 Mother Smith International School
Certificate in Microsoft Word, Excel and Power
Point

2006 – 2009 Kumasi Secondary Technical School
West African Senior Secondary School Certificate Examination. (W.A.S.S.C.E.)

2009 – 2010 NIIT

NIIT Certified PC Technician

2010-2013 Kumasi Polytechnic
Higher National Diploma (HND)
Entrepreneurship and Finance

2014 Microfinance Weekend School Programme
Basic Microfinance, Savings Mobilization and Client Relationship Management.

CAREER OBJECTIVE

 To obtain a challenging position using my educational achievements and progressing in the profession into a top management and administrative level in future.
 Aspire to be part of a hard working team, working towards the realization of the organization’s vision, mission, and objectives through my passion for excellence, and to use proven skills to achieve the said objectives for the organization.

ORGANISATION Fast Track Laundry and Cleaning Service
JOB TITLE Branch Manager
PERIOD from 1st September 2017 to Date
DUTIES:
● Lead the Team to achieve set target
● Supervise Team members to ensure customer service standards
are met .

● Leads the team to Market the company for new business and cross sell other products of the institution to clients with a view to maximize outreach.
● Direct laundry and uniform personnel to ensure consistent supply of clean, neat and quality linens and uniforms.
● Conduct interview, supervise, train, schedule, counsel and evaluate staff.
● Conduct budgeting, purchasing, payroll, forecasting and inventory control
● Ensure to maintain top level cleanliness following set policies, standards and procedures
● Conduct communication meetings once in month and ensure employee performance effectively.
● Ensure to promote actively team work within laundry department and maintain strong interdepartmental relations.
● Ensure laundry equipment and facility are in best operating condition

WORK EXPERIENCE
ORGANISATION Fast Track Laundry and Cleaning Service
JOB TITLE Deputy Branch Manager.
PERIOD From 1st September 2016 – 30th August 2017
DUTIES:
• Market and cross sell other products of the institution with a view to clients maximize outreach
• Ensure prompt delivery to clients destination
• Evaluate client application requests and prepare the appropriate recommendations.( mode of payment, service needed)
• Ensure prompt payment after service.
• Consistently monitor and contact clients to get their feedback on the service rendered to them.

WORKING EXPERIENCE
JANUARY 2014 – August 2016
St. Mary’s Cleaning service
POSITION: Supervisor
DUTIES:
CREDIT OFFICER:

• Ensure the performance of heavy cleaning duties such as cleaning floors, washing walls, washing glass, removing rubbish, maintaining furniture and cleaning fixtures,
• Make monthly report on business rendered.
• Ensure minor maintenance repairs
• Supervise, provided training, and orientation to new staff.
• Issuing payment voucher covering service offered.
• Issuing receipt covering service report.
• Ensure interior and exterior property clean and orderly.
• Selected the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

MAY 2011 – AUGUST 2011

Industrial Attachment
At Ghana Nut Limited Techiman.
Responsibilities
• Assisting in preparing payment vouchers.
• Recording of revenue from the various sales points.
• Registration of payment vouchers into Tally and ACCPAC.
CAREER HISTORY
Projects 2011-2013

New Venture Creation (Project Work)
Rich Honey Ventures
Paa Mason Hostel (Asafo) Kumasi.
Responsibilities
• Researching in the Ghana Honey market industry to identify the gaps in the market and design strategies to enter the honey market.
• Gathering information on how pure honey can be identified before it is sold to the market.
• Organizing interviews and seeking knowledge from individuals for proper consultation in acquiring a good land to nurture bees to make honey.
• Gathering knowledge to implement technological machinery that can be use to produce quality honey.

Consulting for Small Businesses (Project Work)
Atwima Boko, Kumasi.
Responsibilities
• Consulting organizations to improve their performance, primarily through the analysis of existing organizational problems and development of plans for improvement.
• Assisting to develop coaching skills, technology implementation, strategy development, or operational improvement services.

CAPABILITIES AND SKILLS
• Clear writing and good communications skills
• Team – oriented and able to work in group with or without supervisors
• Creative and proactive
• High sense of responsibility and ability to take initiative
• Marketing and Management skills
• Strong analytical skills

LANGUAGE PROFICIENCY
• English Language ( Oral & Written)
• Asante Twi (Oral& Written)
ACTIVITIES AND INTEREST
• Reading
• Listening to radio programs on Socio – economic and political issues
• Internet browsing

REFEREE
MR. ERIC KOFI YAKUBU Manager (St. Mary’s Cleaning Service) Number: 0247047719
[email protected]

EUNICE APPIAH KUBI Business Development Manager (Fast Track Laundry and Cleaning service) Tel No 0549086405/ 0262140248
[email protected]