HANY RZK ALKSAN
Email: [email protected]
Mobile: 00971543829500

OBJECTIVES:

I am a well-trained Call Center Advisor, seeking work in the field of my expertise, where I can use my skills and knowledge for the benefit of your company as well as for the advancement of my career.

GOOD CHARATERISTICS:

I’m a person that has a good communication and leadership skills. Self motivated and easily adapt to any work environment, positively can work under pressure, observant and attentive at work.

EXPERIENCE:
DHL Express
Call Center Advisor

April 28th 2013 Till Date.

Duties and responsibility:
• To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
• Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
• Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL.
• To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.

Rixos The Palm Dubai
Government Relations Officer

August 01st 2012 to 12th March 2013.

Duties and responsibility:
• Applying for all Employment Visa,
• Applying for Change Status after the employment visa.
• Arrange for Medical for all staff.
• Applying for Emirates Identity Card.
• Applying for New Residence.
• Applying for Entertainment License online “CID online system”.
• Follow up with DTCM regarding the license approval.
• Fully in-charge of all the transactions and dealings of all the case in the Dubai Immigrations.
• Maintains good working relationship with the Dubai Immigrations,
• Act as the hotels’ representative relating to any matter with the Dubai Immigrations,
• Applying for residence visa cancellation.
• Submit expense report to accounts department in regular basis.
• Keep the Government Relations Manager updated about the Immigration system.
• Assist the Government Relations Manager with regards to the Hotel license.
May 20th 2011 to July 01st 2012

Mövenpick Hotel Jumeirah Beach
Visa Officer and Reservations Agent
Duties and responsibility:
• Applying for all Guests Visa “Service Visa” using the online immigration system.
• Applying for all Employment Visa,
• Applying for Change of Status after the employment visa.
• Applying for New Residence.
• Applying for Entertainment License online “CID online system”.
• Follow up with DTCM regarding the license approval.
• Consistently offers professional, engaging and friendly service
• Fully in-charge of all the transactions and dealings of all the case in the Dubai Immigrations.
• Maintains good working relationship with the Dubai Immigrations,
• Act as the hotels’ representative relating to any matter with the Dubai Immigrations,
• Assist the Human Resources department whenever required
• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations

Sep 12th 2010 – May 20th 2011

Mövenpick Hotel Ibn Battuta Gate
And Mövenpick Hotel Deira)
Central Reservations Office Agent
“Preopening Team”
Duties and responsibility:
• I am responsible to maintain effective communication on all reservations, provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
• Ensure that whenever possible, all reservation are replied to within 24 hours of receipt.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Up sells rooms and services to benefit and delight the Guests.
• Has a general understanding of groups – including cut off dates, blocking and booking policies and procedures
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
• Responsible for processing all types of visas including visit visas, transit visas for hotel guests.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by the Reservation Manager.
Jan 15th 2010 – Aug 30th 2010
InterContinental Dubai Festival City
Reservation Agent
Duties and responsibility:
 Process and confirm guest room reservations made by clients on the phone, letter or fax.
 Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations
 Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
 Promote and maintain good public relations and endeavours to maximize business
 Maintain an accurate room status at all times
 Ensure all incoming calls are answered as per InterContinental standards, information received by fax is inputted and check constantly the incoming e-mails
Oct 27th 2008 – Jan14th 2010
Crowne Plaza Dubai – Festival City

Bellman Concierge Desk (Front Office)
“Preopening Team”

Aug 17th 2007 – Oct 25th 2008
InterContinental Dubai Festival City

Public Area and Room Attendant
“Preopening Team”
EDUCATION:

– The Commercial Technical Institute Alexandria
Diploma Commercial Technical Institute-
Management Section (Graduated) Aug 2003

– The Commercial Technical Diploma Ras Al Tin Alexandria
Secondary School (Graduated) August 2000.

TRAININGS:

• First Aid IBN Battuta Gate hotel,
• IFH®- International. IBN Battuta Gate hotel,
• Information Technology – Intercontinental Hotel, DFC.
• Guest Relation Agent – Crowne Plaza Hotel, DFC.
• Privilege Club Training – Crowne Plaza Hotel, DFC.
• Up selling Training – Crowne Plaza Hotel, DFC.
• Reservation Agent – Intercontinental Hotel, DFC.
• ICDL (International Computer Driving License) – Electronic library Dubai.
SKILLS:

• Computer Literate.
• Excellent Knowledge on Opera System (Hotel Edition)
• Excellent Knowledge on Protel Hotel Software GmbH
• Good Knowledge HOLIDEX Plus.

Personal Strengths:

• Energetic, hardworking and conscientious
• Competent, effective and productive
• Trustworthy, punctual and reliable
• Willing to learn and accept responsibilities
• Creative, innovative and adaptable
• Cooperative, dependable and supportive
• Good in handling problems
• Ability to work under pressure
• Ability to work individually & as an effective team member

PERSONAL INFORMATION:

 Nationality : Egyptian.
 Status : Married.
 Date of birth : 17/08/1981
 Passport no : 0667709
 UAE Driving License : Valid