Hashmat Ullah Khan

691, Ravi Block, Allama Iqbal town, Lahore

+92 3022802143

[email protected]

hashmat-khan-a313ba39

Born 9th November 1991

WORK EXPERIENCE

June 2014 – present          Sr.Pre-Sales Engineer (Team Lead)

Expertflow Pvt. Ltd, Lahore, Pakistan.
Working in pre-sales department as a Cisco Contact Center solutions (P(U)CCE, UCCX, BE6k, BE7k) designer, supporting aspects of sales activities and sales channels development for the company products and other third-party products and services. Won Enterprise and Express level projects which range from 300k to 4Mi USDs individually. Been involved in architecture/designing some of the most complex solutions using the latest technology in Cisco Contact Center technology. Initiating pre-sales activities, consulting services and products – Developing projects scopes (SOW) and preparing proposals. Conducting A2Q meetings with Cisco for design validation. Performing competitive analyses of various IPCC and Omni-channel products. Attending industry trade shows, exhibitions, seminars, boot- camps and training sessions to promote products and services.

Nov 2016 – Present         Product Manager – Cisco Finesse Gadgets

Expertflow Pvt. Ltd, Lahore, Pakistan.
Started Working as a Product Manager for Cisco Finesse gadgets (Internal chat, tagging and wrap-up, call transfer, call parking, supervisor whisper, agent guidance etc.). Manage the product life cycle (from strategic planning to tactical activities). Manage sprint planning of the products in a close coordination with the Development/ Engineering teams. Drive a solution set across development teams (primarily Development/ Engineering, Marketing Communications and Sales) through market requirements, product contract, and positioning. Conduct research about the product competitors and specifying market requirements for current and future products by on-going visits to customers and non-customers. Develop and implement a company-wide go-to-market strategy, working with all departments to execute and making sure the right delivery of the products to the customers in due time. Analyze potential partner relationships for the product. Conduct Sales and marketing enablement sessions with the sales and marketing teams to keep them updated about the products feature set and their technical and financial aspects.

Dec 2017 – Present         Sales Director/Account Manager

Expertflow Pvt. Ltd, Lahore, Pakistan.
Along with Presales and Product Management, I also do Account Management as a passion and responsible for online sales of company’s products in the regions where there are no local sales directors, like, USA, Europe, Australia and Canada etc.

My key responsibilities in thisroleare:

·         Act as a sales for the leads coming through our website, emails or marketing campaigns.

·         Solutionpresentation,discounts,negotiationsandscopefinalization.

·         As an AM, operating as the lead point of contact for any and all matters specific to my accounts.

·         Building and maintaining strong, long-lasting customer relationships.

·         Overseeing customer account management, including negotiating contracts and agreements to maximize profit by pitching and demonstrating them our new offerings.

EDUCATION

2010 – 2014        Bachelors of Software Engineering

GPA:3.4 | University of Bradford,UK | Namal Campus
2007 – 2009        Higher Secondary Certificate

Score: 73% | Govt. Degree College, Mianwali

2005 – 2007        Secondary School Certificate

Score: 80% | Minhaj-Ul-Quran Model High School, Mochh, Mianwali
 

INDUSTRIAL PROJECTS

Cisco IPCC, Finesse gadgets and CTI Presales/Post Sales
Eagle Hills:Egypt, NIC Bank:Kenya, Kenya Commercial Bank:Kenya, PTCL-PTML mer- ger:Pakistan, MCB:Pakistan, The Canadian Blood Services:Canada, CONET:Germany

,PITB:Pakistan, Tunisia Telecom:Tunisia- Zenith Bank:Nigeria, Kenya Revenue Authority:Kenya, Involta:USA, Ticket Philadelphia:USA, ECO Bank:Nigeria, Morocco Telecom:Morocco, etc. Have been responsible for:

•    Creation of Cisco Contact Center (technical + commercial) proposals including the products and components needed, project plan including physical and network architecture, pricing models and all the relevant documentation.

•    Maintaining partner collaboration in the project.

•    Strong understanding of technologies such as: Specialized Hardware/Software Licensing, Networking,Information technology management, Collaborations Support/ Maintenance Services and Software engineering.

•    Keeping constant communication with the customer for the project follow up and success- ful bidding process.

•    Conducting Assessment to Quality (A2Q) design sessions with Cisco personnel for the suc- cessful design of the project.

CERTIFICATIONS/WARDS

2019      Cisco Collaboration Architecture Sales Essentials
2016      Cisco Advance Level Business Analyst

2015      Cisco Collaboration Architecture Sales Specialist

2010 – 2014        Merit Scholarship for 4 year Bachelor’s Program in Namal College Mian- wali,Pakistan.

2013      Won Namal Declamation Contest at University Level

2009      Won Chief Minister Punjab Debate and Speech Competitions at College, Dis- trict and Divisional Level.

SKILLS

Tools        CCW                                  Jira,                                     BidStruct,                          MS office

Programming Languages           PHP                                    Java                                   Grails                                 HTML/CSS

Languages

English

Business fluency

Urdu

Very good fluency

Saraiki

Mother Tongue

Key Skills       Continuous Learning | Leadership | Adaptability | Networking | Perseverance
References

Jawad Bokhari       Co-Founder at Systematic Bytes and Head of Software Business Unit at Expertflow Pvt. Ltd.

[email protected]
Qamar Khan      Senior UCCE Design Lead at TD Bank Financial Group, Toronto, Ontario.

[email protected]
Shaheera Amir       Manager Presales at Expertflow Pvt. Ltd.

[email protected]