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Ireena Glaiza Florece Retail Sales Expert

Dubai, United Arab Emirates
...Computer Literatecustomer service orientedInventory ManagementKPI MonitoringmerchandisingPEOPLE MANAGEMENTretail managementsales analysisSOP

OBJECTIVES: To obtain a position in a growth oriented organization that will enable me to apply skills and knowledge while providing me with ample opportunity for the enhancement talents and abilities as to achieve company’s vision and goals.

PROFILE: Fast learner, hardworking, can handle pressure, has willingness to learn new things, open to accept new environment, flexible and dependable. Attitude: Learn my mistake and improve nothing is impossible. Problem Solving: Open-minded, determined to find solution.

WORK EXPERIENCE:

 

STORE SUPERVISOR NSTYLE International/NSTYLE Beauty Lounge,

DUBAI MALL January 06, 2019 – Present

Main Responsibilities:  Assists Store Manager on implementing KPI targets  Making sure that the team is following brand standard  Sharing ideas and techniques to the team to reach their goals  Motivating every technician to achieve their targets  100% Customer Service  Solving customer complaints  Cashiering and Administrative works

BEAUTY SHOP IN-CHARGE Miss Mila Beauty (Al Futtaim LLC),

MALL OF THE EMIRATES November 06, 2017 – December 11, 2018

Main Responsibilities:

 Introduce the brand to the market  Make up application and product demo for clients  Report to Area Manager  Do weekly reports & Team Talk daily  Ensure that the team is wearing the Look of the Week  Analyze and cascade KPI targets to the Team.  Maintain brand standard in the store

 

STORE MANAGER
Inglot Cosmetics (Apparel Group LLC), AL NAEEM MALL RAK December 2015 – May 2017

Main Responsibilities:

 Supervise Make-up Artists & Beauty Advisor in the store  Do product demo & makeup tutorial to customers  Report to Area Manager  Do weekly reports & Team Talk daily  Ensure that the team is wearing the Look of the Week  Analyze and cascade KPI targets to the Team.  Maintain brand standard in the store

Achievements:

 Was able to increase conversion over last Year.  No. of customer for MUA was increased.  Trained the team on how to handle pressure.

AREA SALES SUPERVISOR Duty Free Philippines, FIESTA MALL, NAIA 1,2,3 May 2012 – July 2015

Main Responsibilities:

 Reports to Sales Manager  Adhere to rules and regulations as well as directions mandated by the company  All submissions of reports and documents must be given to the Asst. Brand Manager per category copy furnished those concerned.  Monitors, submits and coordinates weekly report on sales, inventory and expiry  Conducts monthly overall manpower performance assessment with recommendations to HR per category, per brand, per location  Conducts regular meetings, pep-talks on selling techniques and company directives and memorandum  Resolve conflicts and concerns of Sales Associates / Brand Ambassadors as well as customer  Hire, fire and interview store manpower requirements

BRAND AMBASSADOR Duty Free Philippines (Japan Tobacco International) From November 2009 – April 2012

SENIOR SALES ASSISTANT Camaieu Fashion (Jawad Business Group), DUBAI FESTIVAL CITY From January 2007 – January 2009

SALES EXECUTIVE Duty Free Philippines (Winning Touch International Marketing Inc.) From August 2004 –August 2006

TRAINING’S ATTENDED:

 Apparel Manager Program- July 2016  Inglot Level 1 Make-Up Certification- February 2016  Inglot Spring Summer 2016 Update- February 2016  Basic Supervisory Training Seminar- Business Coach, 2012  English Language Proficiency-Computer-based- TESDA, June 2009  Quality Customer Service Seminar/Workshop- Duty Free Phils., September 2005

 

CONTACT
054-4067659

[email protected]

105 Lord’s Apartment, Al Rigga Deira Dubai
LANGUAGE SPOKEN
English, Basic Arabic & Urdu Tagalog
EDUCATIONAL BACKGROUND
Filipino Institute Ajman Short Course: Sales & Marketing September-October 2016 Emilio Aguinaldo College Bachelor of Science in Nursing 2003 – 2004
APPLICABLE SKILLS
MS Office Excel, Word, Power Point SOP and SAP System

Personal Information

Age: 33

Civil Status: Single

Religion: Christian

Date of Birth: July 26, 1986