Janice A. Rosauro

Nationality: Filipino

Current Address
Dubai, United Arab Emirtates
Mobile: +971 52 619 5324
Email: [email protected]

Curriculum Vitae Highlights

9 years experience in office administration, front desk and office management
Excellent problem solving skills with leadership and team player qualities.
Experience in setting up filling systems (HR files, office documents)
Excellent skills in MS Office (Excel, Word, PowerPoint and Outlook)
Energetic, highly organized and well-rounded.

EDUCATION
1999- 2005 University of San Jose – Recoletos
Bachelor of Science in Commerce – Major in Management

WORK EXPERIENCE

Jan. 2016 – Dec. 2017 Office Coordinator, Alliance BVBA (Dubai Branch)

• Answering and directing incoming calls and greeting, directing, perform various clerical tasks, incoming and outgoing mail, packages, and deliveries and assisting visitors.
• Manage the schedule for all corporate events, company conference meeting rooms and ensuring that executive meeting needs are always met.
• Assist the HR departments in payroll services by providing attendance information, staff visas, and medical insurance.
• Maintain records of all the employees
• Oversee custodial staff in order to ensure proper cleanliness and sanitization of the premises.
• Manage petty cash and office records of all office expenses
• Preparing and mailing invoices to customers.
• Organizing and filing deposit receipts as invoices are paid.
• Reconciling cash receipts and deposits and analyzing financial records for accuracy.
• Coordinating the purchase, inventory and maintenance of office equipment and supplies
• Handle restaurant reservations, travel arrangements and accommodations.
• Providing basic IT support to staff, including serving as a liaison to IT contractor
• Running errands and performing miscellaneous job-related duties as assigned
• Handle local contracts such as office maintenance and coordinating with building maintenance staff,
• Provide personal and professional support to directors.

April 2014 – Dec. 2016 Admin Assistant, E3 Corporation

• Answer, screen and direct calls appropriately.
• Scheduled, booked, and set up conference rooms for meetings and events.
• Organizing travel arrangements and accommodations.
• Update and record employee travel expense and reimbursements.
• Inventory, sourcing and ordering stationeries, office equipment and kitchen supplies.
• Compile monthly reports for accounting department.
• Assisting HR in processing and updating employee insurance and claims.
• Maintaining the condition of the office and arranging for necessary repairs.
• Collate and update staff lists, overseas offices and contact details regularly.
• Provide administrative and general support.

May 2010- Dec.2013 Customer Service Supervisor, ASI, Atlantis The Palm, Dubai, UAE

• Provide good service to all customers by maintaining a friendly environment
• Able to handle complaints, even when handling unpleasant customers.
• Product knowledge / promotes promo sales and annual competition.
• Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items, and to arrange for delivery when and where needed.
• In charge of weekly and monthly inventory reports.
• Enter data from source documents into prescribed computer database, files and forms.
• Train and instructs staff.
• Communicate and coordinate with internal departments

May 2006–Apr. 2010 Receptionist/Reservation, Dubai Polo and Equestrian Club (EMAAR Hospitality
Group), Dubai, UAE

• Responsible for handling telephone calls (switchboard), faxes and e-mails
• Checking incoming and outgoing files
• Assisting customers with information pertaining to their inquiries towards the booking.
• Coordinate with sales and marketing manager/ F & B dept. Regarding sales and promotions/ product and services.
• Handle all the booking, follow up and payment for the horse riding, desert hacking, polo lessons and membership and restaurant reservation.
• Maintain a file of any relevant memos, functions sheets, copies of requisition and confidential papers.
• Prepares daily report for FO Collection and Equestrian report on excel.
• Give a show around to the customer when it is possible and explain all facilities.
• Preparation of Signage or banners to be used for corporate events or function.
• Maintain good relation with the customers and a good working relation with all other departments at all time.

TRAININGS ATTENDED

– Engaging Service
Atlantis The Palm
Ballroom Hall C
May 3, 2010

– Warm/ Service Recovery
Atlantis The Palm
Ballroom Hall C
June 9 & 15, 2010

– Excelling as an EMAAR Receptionist
Emaar Business Park
3rd Floor, Blgd. 3
Sept. 4 – 5, 2007

REFERENCE
References available on request.

Can join immediately.