Education

June 2014-March 2016 College Level at University Of Cebu

June 2010- March 2014 Graduate at Pardo National High School

Consistent Awardee Academics and Extra Curricular Activities

Experience

November 2016 - March 2018 Sales and Reservation Executive at Dyninno Inc.

Job Summary
Assist customers with the planning and booking aspect of their vacation or stay.
Answers customers’ questions, make travel suggestions and book rooms and tickets
and achieve quota given by client. To divert inquiry calls into sales oe
successful booking.
● Analyze all guest and travel agent requirements through telephone and
emails and recommend suitable options for all customers and assist to
confirm all reservations.
● Ensure all incoming calls with courtesy and ensure efficient resolution
of all guest inquiries for various hotel services and operations and
convert into sale or successful booking.
● Assist to make all room reservations and ensure maximize room revenue for
all and ensure all reservation detail update on all computers within
required operating procedures.
● Coordinate with sales department and manage all communication for group
bookings and maintain all calendars for hotel and inform operation staff
for same.
● Manage all incoming calls for reservation department and ensure response
all queries and maintain professional relationships and atmosphere at all
times.
● Develop and maintain professional relationships with all computer
associate and supervise and inform manager of all issues and coordinate
with call center to resolve same.
● Assist to book and block all rooms according to required standards and
manage all special reservations and monitor all reservations and
discounts.
● Manage all mails from guests and ensure response and completion of all
guest requests and evaluate all reservation logbook and provide an update
on an everyday basis.
● Ensure compliance to all security and safety standards on everyday basis
and ensure optimal utilization of all resort software systems and
maintain knowledge on all room types and its availability.

Consistent Top Performer Awardee
Awarded as Employee of the Year 2017

April 2018 - April 2019 Sales and Reservations Team Leader at Dyninno Inc.

Job Summary
Responsible for managing subordinates/teammates.Duties associated with this role
include creating work schedules, assigning tasks, handling workloads, hiring
reservations associates and ensuring the quality of work provided meets the
expectations of the property.
● Provide assistance to everyday sales reservation executive and develop
and evaluate sales calls and provide efficient training program to staff
to ensure smooth working.
● Coordinate with front desk and ensure response to all special guest
requests and make all reservations appropriately for all guests.
● Collaborate with reservation sales associate to resolve all guest issues
and recommend appropriate measures where required and process all
electronic reservations and ensure accuracy in same.
● Administer productivity of staff and ensure achievement of all
departmental goals and oversee all reservation activities for facility.
● Maintain a record of all bookings and maintain accuracy in same and
ensure compliance to all guest demands and manage all enquiries and
provide a response within required time frame.
● Monitor hotel inventory and provide training to staff for all reservation
activities and ensure courteous manner from guests and employees.
● Develop and maintain professional relationships with all departments of
hotel and manage all communication with staff and prepare statistical
reports.
● Manage everyday reservations and ensure timely process for same and
execute an efficient incentive program on quarterly basis and participate
in all hotel planning meetings.
● Supervise schedule of all call volume and collaborate with convention
services on an everyday basis.