JASON ISIDRO B. QUINTOS

21 Magat Boulevard, NIA Village, Tandang Sora, Quezon City, Philippines
+63949 – 8898352 (Mobile)
[email protected]
Microsoft Certified Technical Specialist (MCTS)
ITIL V3 Certified

COMPETENCIES

•          Windows Server Administration in NT, 2000, 2003, 2008, & 2012
•          Server Configurations, maintenance Active Directory and MS Exchange
•          Citrix Presentation Server (Administration and Troubleshooting)
•          Server build setup / installation
•          Server patching using SCCM & WSUS
•          Netbackup installation, troubleshooting and monitoring
•          TCP/IP, DHCP, Clustering, WSUS & VMware
•          Computer Hardware / Software installation, troubleshooting, & maintenance
•          Local Area Network installation, troubleshooting and cabling
•          Knowledge in Visual Basic & Java programming, Unix, Linux, & Oracle / SQL Database
•          Private Automatic Branch Extension (PABX) system, & AutoCAD

WORK EXPERIENCE

Senior System Administrator
FIS Global Solutions, Inc.
June 24,2013 to Present

·         Wintel Administrator specializing in patching Windows Servers and Security and Vulnerability Management.
·         Installation, Maintenance and Repair of the systems management tool
·         Implements systems enhancements that will improve the reliability and performance of the systems management software
·         Installation, Maintenance and Repair of the management agents
·         Change creation and deliberation
·         Monitors usage and performance
·         Performs Security and Vulnerability updates for Windows Servers
·         Troubleshoots server, software and hardware issues
·         Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs
·         Research, document and articulate the design of the environment through detailed design document and implementation plans.

Wintel System Administrator (Level 2)
Hewlett Packard Asia Pacific Philippines, Inc.
October 22, 2012 to June 23, 2013

·          Supports 4000 to 5000 Windows Servers globally
·         Technical Support covers Server Administration and Management of Windows Servers (Citrix, MS Exchange and VMware Servers)
Operating System related
–          base installation, configuration and security hardening, troubleshooting
–          performance tuning, system scheduled maintenance

• Remote Access administration
• Trouble Ticket resolution (Incident and Change)
• Hardware troubleshooting, and call logging such as coordination of parts / order replacement, and on-site support service request.
• File system management
• Batch jobs / scheduler (creation / modification)
• Server Restoration whenever necessary
• VMware Server support and basic troubleshooting
• Server patching (Physical & VM)

Windows System Administrator (Level 2)
Accenture, Inc.
May 11, 2010 – March 26, 2012

•          Generates Ad-hoc reports for deliberation / discussion during Infrastructure Management Team Meetings.
•          Supports more than 300 Windows Servers
•          Technical Support covers Server Administration and Management of Windows Servers (Citrix, MS Exchange and VMware Servers)
  Operating System related
•           base installation, configuration and security hardening, troubleshooting
•           performance tuning, system scheduled maintenance
• Remote Access administration
• Trouble Ticket resolution (Incident and Change)
• Hardware troubleshooting, and call logging such as coordination of parts / order replacement, and on-site support service request.
• File system management
• Batch jobs / scheduler (creation / modification)
• Server Restoration whenever necessary
• VMware Server support and basic troubleshooting
• Server patching using WSUS Server (Physical & VM)
• Active Directory
• Administration of access rights and group memberships
• Password resetting and unlocking of user accounts
• Add to or remove from the domains computers as required by customers changing business requirements.
• Creation and restoration of user account, security group and distribution group.
• Folder creation, and grants user access for a shared or public folder permission
• Exchange Tasks
• Creation of email enabled user account
• Blackberry phone activation and mail synchronization
• Mailbox management and troubleshooting
• Server Patching and Maintenance
• Citrix Management & Administration
• User access creation and management
• Creation of published applications

Associate Support Engineer – Wintel CC Engineer
Emerio Philippines Inc. – Hewlett Packard Asia Pacific Ltd – Global IT Center Philippines
Project: Proctor & Gamble Inc. (Global Support)
September 8, 2008 to September 7, 2009

•          Supports 3,000 – 4,000 servers 24×7 globally
•          Technical Support covers server administration and monitoring of all Windows server
  General System Administration /  Management
•       Operating System related
•           base installation, configuration and security hardening
•           troubleshooting, performance tuning
•           system scheduled maintenance, system monitoring
• Remote Access administration (creation, deletion, modification)
  Initial OS related troubleshooting and monitoring
  Ticket logging, tracking, management, escalation and coordination to the proper team concerned
  Restarting / Stopping of system services.
  Hardware troubleshooting, monitoring and call logging such as coordination of parts / order replacement, and on-site support service request.
  Software installation of new packages
  Manage monitoring software (HP-OVO, OVPA.)
  File system management
  Batch jobs / scheduler (creation / modification)
  Server Restoration
  Active Directory
  Administration of access rights and group memberships (local servers only)
  Password resetting and unlocking of user accounts
  Add to or remove from the domains computers as required by customers changing business requirements.
  Server Patch Management
  Coordinate hardware and / or firmware update / patch (including reactive patches)
  Anti Virus Updates, OS Patch Update, Security Patch Update
  Performance Management
  Collection of predefined metric information, such as disk space, memory, CPU (Processor)
  Backup Management
  Restarting failed backup processes
  Restoration of files from backup requests
  Restart and Resolve down/changed state tape drives
  Installation of NetBackup

Information System Analyst
Computer Section, Security Agencies and Guards Supervision Division (SAGSD), Philippine National Police
April 3, 2006 – July 7, 2007

•          Functions as an IT Officer
•          System Administrator,  Network Technician, Technical Support Officer
•          Assist the Computer Section Chief concerning IT matters
•          Administer / maintain the Domain Controller, File, and Application Server
•          Active Directory / User Management such as user accounts, security and permissions
•          Configure TCP/IP, network connection troubleshooting and printer sharing
•          Installation / updates anti-virus and anti-spyware software
•          Performs daily backup of the SAGSD’s system
•          Manages the Technical Support Team
•          Provides technical support assistance to SAGSD employees
•          Hardware / Software installation, troubleshooting / repair, upgrade and maintenance
•          Updates the record of security guard’s license application
•          Receives correspondence, memorandum and other pertinent documents coming from PNP Regional Offices
•          Testing of the application / system program created by the programmer
•          Designs Service Request Form, System and User Update Forms
•          Submits proposals to the Computer Section Chief concerning the improvement of the systems and network  platform, and memorandum for the regular monthly system / network maintenance

Technical Support Representative (Gateway Computer)
Vertex Solutions, Inc.
August 10, 2004 – October 10, 2004

·         Accept calls received from Gateway’s Desktop Consumer clients in the U.S.
·         Provides on-phone troubleshooting assistance.
·         Technical support level covers hardware and software installation / troubleshooting
·         Issues onsite service request, parts replacement and sales order whenever necessary

Customer Contact Associate
Contact World, Inc. (ClientLogic)
June 3, 2003 – August 30, 2003

·         Technical Support Representative for Dell Computer
·         Accept calls received from Dell’s Desktop Consumer clients in the U.S.
·         Provides on-phone troubleshooting assistance.
·         Technical support level covers hardware, software, networking installation / troubleshooting.
·         Issues onsite service request and parts replacement whenever necessary

IT Helpdesk Specialist
Stradcom Corporation – Land Transportation Office – Information Technology (LTO – IT) Project
November 13, 2000 – September 25, 2002

·         Accept and manage calls received from the LTO sites, analyze and escalate problem to the proper technical group concern for immediate resolution such as coordinating with the Systems Administrators, Database Administrators, Programmers, Network Engineers, Site Supports and Project Managers.
·         Provides technical first level support that covers the area of Core Applications (Driver’s License System (DLS), Motor Vehicle Registration System (MVRS), Law Enforcement & Traffic Adjudication System (LETAS), Manufacturers, Assemblers, Importers & Dealers Registration System (MAIDRS), Finance Administration System & HR Management System), Hardware & Software facilities, Wide Area Network facilities, Database Maintenance & Troubleshooting and Environmental facilities.
·         Provides on-phone technical troubleshooting assistance, database queries using SQL.
·         Monitors outstanding exceptions and updates the status of the reported problems in the Helpdesk System to ensure that proper actions are immediately carried – out until resolved.
·         Design circulation forms to be used by the Helpdesk group (e.g. Exception Report Forms, Work Authorization, Pull-out Form, Request for System Update, Request for User System Update etc.)
·         Coordinates with the Site Support Team Leaders for major issues, concerns and exceptions reported from the LTO sites. Compiles all common and basic exception troubleshooting as hand-out material for all the Site Support.
·         Assist in Managing the Helpdesk Technical Group and administer Helpdesk System, conceptualizing Helpdesk planning workflow, and documenting policies and procedures.
·         Generates ad-hoc reports for submission to the Executive Committee Management

Application Support Specialist
Stradcom Corporation – Land Transportation Office – Information Technology (LTO – IT) Project
November 13, 2000 – October 12, 2001

·         Site Manager in an LTO District Office concerning the implementation of the LTO – IT Project.
·         Provides technical & application support assistance to LTO employees.
·         Support covers problem tracking, reporting, and solving, managing down time coordination and research, computer system troubleshooting, escalation to the technical team if required.
·         Supporting Core Application such as the MVRS, DLS, LETAS, and MAIDRS.
·         Ensures that the IT facilities and system of an LTO District Office operates properly and smoothly.
·         Coordinates with the LTO District Office Chief whenever operational issues and other concerns arise.
·         Reports issues to the Business Process Operations group for proper action.
·         Performs Quality Assurance testing of the latest developed version of the system before delivering / installing to end users in different LTO District Offices.
·         Recommend feasible plans and solutions to the Stradcom Management to improve the LTO District Office customer service, and for better operational and working environment in order to increase production.

Software / Service Engineer
SA Technologies Unlimited, Inc.
January 10, 2000 – August 31, 2000

·         Provides computer troubleshooting, upgrade and maintenance.
·         Installation, repair, maintenance of X-ray Machines and Measuring Scopes used in the line inspection area for quality assurance in manufacturing and assembling printed circuit boards, integrated circuit device and other electronic devices. Provides user support and technical trainings.

Head, Industrial Training & Placement Department
Philippine Science & Technology Centers (PSTC) – Alabang
March 15, 1999 – August 26, 1999

·         Manage, plan, and monitor the operations and developing ideas and strategies for the department in order to maintain the institution’s OJT and Job Assistance program.
·         Establish and coordinate with contact persons in different industries & companies.
·         Accomplishes Memorandum of Agreement (MOA) between tie – up companies.
·         Assist graduating students in providing them OJTs & possible job placement.
·         Conducts orientation and screening of students in preparing them for deployment in different industries and companies. Planning, scheduling of OJT for deployment in tie – up companies.
·         Organize seminars and plant tours.
·         Coordinates with the tie – up companies regarding seminars and in – house trainings for faculty immersion programs. Monitor and report the status of OJTs in the company.
·         Reports to the Vice–President of Technology and Industrial Relations & IPT Placement Officer of the PSTC Central Office. Submits Monthly Report of the department.

EDUCATIONAL BACKGROUND

Secondary:       Ernesto Rondon High School

Tertiary:            Technological Institute of the Philippines – Quezon City
Bachelor of Science in Computer Engineering (BSCoE)

CERTIFICATION:

·         Microsoft Certified Technical Specialist: Windows Server 2008 Active Directory, Configuration
Certification No: D275-6707

·         Information Technology Infrastructure Library (ITIL) V3 Certified
Candidate No: 100500949

TECHNICAL TRAININGS

·         Windows Server 2008 – Configuring, Managing & Maintaining                       (MISNet Philippines, Inc.)
·         Java Programming                                                                                                   (National Computer Institute)
·         PC Networking and Windows 2000 Server Administration                              (Computer Networking Career and Training Center)
·         AutoCAD 2004                                                                                                       (MicroCADD Technologies Co.)
·         TSQL & Adaptive Server Enterprise                                                                         (Sybase Philippines, Inc.)
·         Windows NT Server Administration & Workstation 4.0                                  (Meralco Foundation Institute)
·         Computer System Management and Networking                                          (AREN Computer Center)

PERSONAL INFORMATION

Male; Born on May 15, 1976 in Laoag City, Ilocos Norte, Philippines; Filipino; Single; 160 cm. tall; 63 kilos; Christian

CHARACTER REFERENCES            Available upon request