Education

2003/2007 Bachelor Graduate at Agusan Del Sur State College of Agriculture and Technology

Experience

August 2017/August 2019 IT Technician at Al-Rashid Trading & Contracting Company

Job Description:

– Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
– Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
– Supervise complaint ticketing system and follow timely resolution of all work orders
– Install, test, maintain and troubleshoot end user workstations and interrelated hardware and software
– Recommend and apply solutions, including on-site repair for remote users
– Provided end-user technological support for computer and LAN related issues
– Setup, deployed, and maintained of end-user machines
– Assisted in discovery, research and resolution of technical issues.
– Monitored and responded phone and e-mail requests for technical support
– Maintained Help Desk specific applications and assisted in refining procedures
– Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues.
– Install applications on client environment, troubleshoot the issues, taking backups of the data in the hardisk and make necessary upgrades to the system.
– Provides support for other end users in the organization, ability to work and resolve hardware problems.
– Ability to respond to queries in a quick manner that results in great user experience
– Response rate is the important and primary responsibility of a Desktop Support – Specialist, issues must be attended in a good manner.
– Analyze and take proper decision and implementation on what type of software and hardware configurations that are required for the organization
– Monitor and work on maintaining the LAN or WAN infrastructure in the office.
– Monitor and work on maintaining the LAN or WAN infrastructure in the office. – – Ability to troubleshoot TCP / IP networking issues.
– Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly
– Taking care of all the networking issues and troubleshoot it as soon as possible
– Maintaining and creating a document management system to protect and restore the data.

November 29, 2013 – July 31, 2017 IT Consultant at Pepsi Cola Products Philippines, Inc. (PCPPI)

Job Description:

1. Provide IT support as ASDOS+, Other PCPPI Applications, and Hardware and network services.
2. Contribute to the proper installation, maintenance and disposal of desktop computers and printers.
3. Update the register of IT assets and contribute to audits of IT licensing arrangements.
4. Provide user support to ensure the effective and timely resolution of technical problems, keeping users informed of the status of their request to support.
5. Documents solutions to problems regarding standard IT applications and record then in the IT Knowledge Base.
6. Maintain IT equipment’s in suitable condition.
7. Help and assist users on their use of standard IT applications.
8. Work (under supervision) to prepare basic training materials and configure hardware and software for training purposes.
9. Work with the procurement team to coordinate the effective and timely supply and distribution of IT consumables.
10. Monitor system alerts and reports on servers and report problems to the immediate Supervisor.
11. Undertake the day to day operation of backup systems including rotation of backup tapes.
12. Ensure the highest standards of quality are achieved in all duties carried out.
13. Take responsibility for meeting individual performance targets.
14. Support the culture of cross team working.
15. Communicate effectively within the team, with other teams and across the Authority as a whole.
16. Report on such performance, management and operational information as requested.