R E S U M E

Jeffry B. Dalisay

Purok 2, No 090 Amores Subdivision Boloc-boloc Sibulan Negros Oriental

• 09153305176 • [email protected]

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Personal Data

Name: Jeffry B. Dalisay

Home Address: Purok 2 No. 090 Amores Subdivision Boloc-boloc Sibulan Negros Oriental

Date of Birth: April 03, 1987

Age: 31

Sex: Male

Civil Status: Single

Nationality: Filipino

Religion: Christian

Mobile Number: 09153305176

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Highlight of qualification

Ability to work under pressure.
Can work without supervision and quick learner.
Organized team player with good interpersonal skill
Divide my time among priorities.
Computer and technical troubleshooting skills
Fluent in English Language
Ability to multi task
Provide the best quality of service

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Highest Education

Level: College Degree

Field of Study: Business Administration

Major: Management

Name of Institution: Negros Oriental State University

Location: Capitol Area, Kagawasan Avenue,Negros Oriental, Philippines 6200

Bachelor of Science in Business Administration major in Management     –       2009

PCOII-TESDA: Career Entry for Software Developer Microsoft. Net NC IV

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Work Experience

Clink IT Solutions Dumaguete – Desktop Support Engineer September 2017-August 2018
Providing advance technical support for customer and system incidents and requests
Taking calls from client and customers across Gusto system and responsible for group performance and quality and ensure consistent and delivery of excellent service.
Following up on incidents to ensure customer satisfaction.
Monitoring issues until they are closed
System configuration of POS on Enterprise and Local POS terminal
Update on prices and Menu
Calling Worldpay/Vantiv to update system and configuration.
Calling Worldpay/Vantiv for payment adjustment and confimation
Remote control access on POS terminal using Vigilex or TeamViewer and do system updates, configuration and advance troubleshooting.

Tech Mahindra – Compliance Analyst/Senior Quality – February 2015 – April 2017

Ensure that the contractual requirement have been met and its compliant regarding the information security clauses.
Work with multiple functions i.e. Operations, HR, Recruitment, Quality, Security etc. to meet customer contractual requirements and to ensure we are compliant.
Responsible for ensuring adequate funding and approval prior to the recruitment process.
Audit new hire documents and check list. Making sure that they comply with the client’s requirements.
Need to understand the contract and review as on when required and to ensure everyone is adhering to policies and procedure as per the organization requirements.
Need to conduct compliance check on the periodic basis and report it as per the guidelines mentioned.
Conduct awareness trainings for all the bands regarding information security.
Assisting operations to identify and mitigate vulnerabilities through the audit process
Review and make changes as in when required on the policy.
Responsible for ensuring Process level compliance audit to close on (Internal and External Audit)
External and Internal Audits in line with ISO audits, 27001-2013 Information security audits& PCI DSS

Validate applicants if they are suitable for agent role.
Audit calls, call monitoring and call listening.
Attending call calibration with QAs
Conduct risk assessment management audit.
To control and keep order information security such as locking computer and logging off after using, inspection of IDs inside secured work space and ensure that proper computer access is provided to agents and supervisors.
Reprimand violators of accessing black listed websites.
Random physical audit on computer.
Audit new hires check list and requirement prior to endorsing to training and check if they are compliant.

Accenture – Information Technology Engineer/Service desk support – July 2011- June 2015
Specific Duties & Responsibilities:

Providing 1.5 level of support for customer and system incidents and requests using basic technical and service knowledge.
Taking chat interaction and responsible for group performance and quality and ensure consistent and delivery of excellent service within Service Level Agreements.
Following up on incidents to ensure customer satisfaction
Monitoring issues until they are closed
Demonstrating a good understanding of the customer’s business needs and applying them to the management of system events & incidents
Working with other teams (e.g. technical team, service desk) to ensure the coordinated management of incidents
Developing and maintaining an understanding of customer Service Level Agreements
Coordinate and attend weekly Team meetings; actively participating in team discussions and communicating any changes within their specialty.
Assume responsibilities in absence of Supervisor

HRD Officer – BBC Personnel and Allied Services, Inc. – September 2009 – April 2010
2nd Floor Buildings & Grounds Silliman University Dumaguete City

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Seminars and Trainings

Introduction to Microsoft 365 Security and Compliance
Information Security Management System Training (ITEL)
Business Continuity Management
Service Desk Training
Incident Management Essentials
5 Choices of extraordinary productivity
BCMS Awareness Training
Information Security Best Practices for Business
Data Privacy Training
QMS
7 Quality tools
ISO 27001 – 2013
PCI -DSS
 

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Computer Skills

MS Word
MS Excel
MS PowerPoint
MS Outlook
Video Editor
CSS
HTML
Visual Basic
Php
Technical Troubleshooting for hardware and software
SQL
Remote Control Desktop Navigation tools such as 123 rescue, TeamViewer, Vigilex and etc.
Information Security Management System Training (ITEL)
Zendesk Ticketing tool

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Hobbies and Interest

Mountaineering
Reading
Watching movie
Scuba Diving
Writing songs and short stories
Frisbee
Online Gaming

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References
Earl Paul Suasin

Software Analyst

Energy Development Corporation (EDC)

Mobile # 09176358436

Edgar Elmedorial

QA & Training Manager

IBM – Laguna (former QA Manager at Techmahindra)

Mobile # 09178790595

Joe Marie Dela Torre

Cyber Security Consultant

Verizon, Philippines

Mobile # 09988457215

Salvador Fontanoza

Software Engineer

Freelancer

Mobile # 09978121044