JENNEL-MARY B. MANACMUL

Present Address: #94 Unit G Monaco Street, Ciudad Grande II,

Ortigas Extension, Pasig City, Philippines

Contact #: +63 9162488961

Skype ID: jennel-mary

Email-add: [email protected]

Summary

HR Professional with 7 years of comprehensive experience in Recruitment and successfully recruited for companies in the BPO, Shared Services and IT Solutions Industry. Through training and experience, developed leadership abilities to supervise and mentor a diverse team of recruiters, and adapt to a multicultural environment. Primary area of expertise includes end-to-end recruiting, sourcing, hiring for positions at various levels (including niche; technical, support, finance & shared services positions, volume hiring and executive search), process improvement, strategic planning, client management and talent development. Work collaboratively with people across all levels of the organization to ensure smooth professional relationship that will yield positive results for the whole company.

Career History

RealPage Philippines Inc. (June 2014-Present)

Recruitment Supervisor

CERTIFIED Targeted Selection Interviewer (TSI – DDI)

· Managing the entire full-cycle recruitment process.

· Handling all niche requirements of the company, ranging from entry to management level (Technical, Shared Services and Support positions).

· Supervising a team of Recruitment Specialists to meet aggressive recruiting targets in supporting specific business needs. This includes establishing strategic sourcing plan, implementing and modifying customized interview, and screening tools to support specific hiring goals.

· Leads and guides the day-to-day activities of assigned recruiting team members ensuring workloads are balance and properly distributed.

· Provide guidance and direction to enable the team to meet and/or exceed goals and expectations.

· Monitors recruiting targets weekly/monthly/quarterly, act quickly to troubleshoot obstacles and motivate the team to reach weekly/monthly/quarterly recruiting targets.

· Reviews metrics, reports and team goals to ensure SLA’s/KPI’s are met or exceeded.

· Assign projects and ad hoc duties to team members for account management, business acumen and continuous improvement.

· Motivates and retain an outstanding Recruitment team.

· Conducts regular meetings with team members and 1on1 sessions to ensure individual and team challenges are addressed.

· Ensuring that the Recruitment team is equipped with trainings, skills, tools, and relationship necessary to function in their role as Recruitment Specialist.

· Partakes in regular supervision, annual appraisal and development opportunities for self and assigned team members.

· Able to quickly adapt plans and shift directions in order to meet changing business requirements.

· Keeps track of recruitment data and comes up with action plans based on historical and forecasted data.

· Ensures cost-effective strategies are utilized to remain within Cost per Hire (CPH) budget and limitations.

· Review and redesign assessment guides and forms according to job specifications/competencies.

· Develop and implement process improvement to drive high yield and quality hires to fulfill the requisitions.

· Supervise the communication flow between the Recruitment team and internal and external stakeholders.

· Collaborates with various teams and hiring managers to assist with recruiting efforts and develop strategic partnerships with these teams/individuals.

· Works closely with the hiring managers/stakeholders to achieve Recruitment’s goal of hitting 100% fill rate.

· Promote adherence to HR & Recruitment Policies, Procedures and Standards, advising on their use and implementation.

· Identifies and implements recruitment initiatives for strategic organizational growth.

· Ensures all recruitment policies, procedures and techniques are adhere to and making continuous process improvements to the recruiting process resulting in higher recruiting yields and better quality hires.

· Participate in the annual strategic planning.

· Attends Global and Operational meetings with key stakeholders as needed.

· Prepare reports and analysis related to hiring needs.

· Interview candidates up to management level and provide feedback to the Recruitment Director and Hiring Managers.

· Work on Ad-hoc projects and performs other duties as assigned.

Senior Recruiter/Technical Recruiter II

· POC for Technical Hiring: Software & Infrastructure.

· Providing end-to-end recruitment service for Technical, Support and Supervisor roles.

· Assists in volume hiring and shared services positions.

· Supervises the sourcing associates; plan and come up with new sourcing strategies, and provides coaching and mentoring.

· Monitors team attendance, leave credits, and send the time keeping report on time.

· Conducts meetings weekly/monthly hiring goals with team members.

· Regularly conducts calibrations with hiring department/s.

·  Create and send hiring reports to managers and stakeholders.

· POC in building professional relationships with colleges and universities and handles database acquisitions, and coordinated in joining job fairs within campuses.

· Identify challenges on how to improve the recruitment process and coordinate to the operations teams to hire quality candidates.

· Plans, recommends and implements proactive recruitment strategies to ensure smooth hiring activities.

· Directly reports to Local and Foreign Hiring Managers for requisition update, hiring status and calibration meetings.

· Ensures that hiring targets are met on time.

Reed Elsevier Philippines (February 2012 – June 2014)

Position Title: HR Specialist/Technical Recruiter

Accomplishments:

-Received an award as one of the Top Performers in the Recruitment Team.
-Hired multiple headcounts within a specific time frame.
-Successfully hired multiple headcounts for Pioneer Teams.
-Part of a start-up company, from 300 plus employees (2012) to 1,400 plus employees (2014).

Responsibilities:

· Handles Technical (Infrastructure & Software), Shared Services, Finance and Support positions.

· Manages end-to-end recruitment process (Sourcing to Onboarding).

· Do resume screening, administer computer-based/technical exams, assists applicants in the online application in the TALEO system and screens applicants, both phone and face-to-face interview; for technical competence, applicable background and skills needed.
· Conducts behavioral interviews, which uncover a candidate’s true desire, motivation, and suitability.

· Ensuring that the candidate meets all legal requirements, participates in all required assessments, and that all information are accurately documented into the TALEO system and in paper files when appropriate.

· Coordinates directly with the Hiring Managers (Local and Overseas) regarding calibration, endorsements, hiring updates and work on action plans to meet targets.

· Facilitates Business Unit interviews using WEBEX.

· Source resumes from various portals including job boards, internal database, employee referrals, and internet resources and find alternative ways to source candidates to develop a qualified pool of candidates.

· Attends job fairs to recruit for the various clients/projects.

· Extends job offers to the candidate with pre-employment information regarding job requirements, location, wages, benefits, allowances and employment policies.

· Participates in the HR Monthly Meeting and Group discussion about the recruitment process, reviews and identifies areas for improvement, and suggests new strategies to bring about increase efficiency and effectiveness of the Recruitment function.

· Generate recruitment-related reports and send it to the hiring managers.

· Hire and update candidate’s data into the TALEO system.

· Assists New Employees in the HR New Hire Orientation.

· Accept and keep track of pre-employment requirements.

· Arrange 201 files of employees.
· Assists in the employee engagement activities such as summer teambuilding, sports fest, Christmas party etc.
· Assists employees regarding company and government benefits.
· Knowledgeable in TALEO system and WEBEX application.
· Performed ad hoc duties when assigned.
IBM Global Process Services (August 2011 – January 2012)

Position Title: Recruitment Associate

· Experienced with bulk hiring of Agent and Non-Agent positions.
· Assigned in Recruitment frontline, do call-outs, short phone interview, scheduling, administer exams and face-to-face interview.
· Responsible for screening the applicants if they meet the minimum qualifications like educational background and skills needed for the position that they are applying.
· Calibrated to conduct interviews.
· Administer pen and paper examination, computer-based exam and other exams that are required for the specific account.
· Endorse qualified candidates to Operations Interview.
· Maintain and update applicant information in the database (HRIS System) and sending out reports.
· Attend to the applicants need like submission of the requirements, schedule interview, addendum signing and giving endorsements.
· Maintain the orderliness of the Front desk.
· Performed ad hoc duties when assigned.
Trainings/Conference Attended

· Unlocking HR Transformation in the New Digital Frontier 2018

· Employee Benefits Asia 2018

· Operational Excellence Training – Lean Six Sigma (Certified Greenbelt – September 2018)

· Development Dimensions International – Lead to Exceed Session 1

· Development Dimensions International – Targeted Selection Interview Training

· Performance Management

· Team Effectiveness

· Effective Planning & Decision-Making

· Leadership Transition

· OneDrive Training

· Fundamentals of Feedback

· Employee Fringe and Welfare Benefits

· Employee Discipline

· TALEO System Training

· PEOPLEHUB and TEAMWARE Training

Educational Background

University of Caloocan City

Bachelor of Science in Psychology

June 2007- April 2011

Character Reference

Available upon request.