§   Demonstrates and reinforces the leadership behaviors and basic people minimums ( uniform, crew schedules etc.) necessary to gain commitment from crew and leadership.

§   Executes a plan, based on an employee commitment measurement, to increase employee’s loyalty satisfaction and pride

§   Knows, enforces and educates crew on all appropriate personnel policies, labor laws, security and safety procedures.

§   Uses basic human relations, communications and follow up skills and treating crew people as customers.

§   Manages the development and training of  Manager Trainees and Second Assistants.

§   Completes and delivers performance appraisals based on defined goals and objectives for their employees on a timely manner.

§   Maintains records for safety and appropriately documents contributions and performance in personnel file.

§   Executes the in-store portion of the crew recruitment plan and store retention plan.

§   Gathers customer feedback and judging patterns, trends, initiating specific actions to continuously improve total customer satisfaction.

§   Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.

§   Models performance standards for all crew stations and maintenance as needed.

§   Uses pre-shift and shift planning tools to ensure optimum QSC.

§   Manages shifts and or areas without supervision. Prepares shift changeover for the next manager.

§   Performs assigned daily, weekly and monthly equipment calibration.

§   Supports market-wide promotions to maximize sales potential.

§   Supports my store marketing plans to maximize sales potential with the community.

§   Ensures proper implementation of new products and procedures.

§   Conducts Trading area survey. Formulates and implements action plan.

§   Controls assigned P & L line items.

§   Controls food cost, waste and cash  while managing shifts and/or areas.

§   Supervises delivery of raw products.

§   Conducts an energy survey and implements action plan.

§   Completes assigned daily paperwork, weekly inventories and statistical reports, etc.

§   Audits and verify all cash sheets for BOG, GC’s, overring, refunds, SCD, deposit slips and reports to RM.

§   Posts and files PCV pouches and reports to RM.

§   Updates Sales book on a daily basis.