Jess C. Medel

#78 18th Street E.B.B. Olongapo City

Contact Number: 0949-125-3179/ 0995-753-2554

Email address: [email protected]

Objective:

To have a career-oriented position utilizing my experience and skills in hotel management and customer service providing opportunities for advancement.

Education

Bachelor of Science Major in Hotel and Restaurant Management

Columban College

Olongapo City, Philippines

April 01, 2004

Employment History

Resort Supervisor

Over All Department

Front Office Department/Housekeeping Department/F&B Department

Brisa Marina Beachfront Hotel & Resort (Nabalayong, Morong Bataan)

February 28, 2018, up to May 03, 2019

·        Ensure the organization is Running well as it possibly can

·        Task with the duty of Check-in and Out of all guests in a timely well mannered.

·        Created Database of customers which include customers, name, address, mobile no. etc.

·        Supervised all staffs at The Resort  Front Office, Housekeeping and F&B Dept. by assigning different task

·        Maintained the office area and desk clean and neat at all times.

·        Responding to any complaints, service issues and other general question or concern as Appropriate.

·        Registered and assigned rooms to guests or groups.

·        Record guest comments or complaints; refer it to the manager if necessary.

·        Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment

·        Maintained a professional relationship with visitors throughout their stay by the phone and direct contact

·        Analyzed information and evaluated results to choose the best solution and solve customer problems

·        Monitored and updated occupancy status of rooms

·        Performed data entry

·        Managed and balanced guests accounts

·        Made and confirming reservations

·        Generate night audits

·        Presented statements to guests and collect payments

·        Sold rooms to walk-in customers, entering/changing reservation information on the computer system

·        Post charges to guest accounts and processed payments, making corrections when necessary, and informed the housekeeping department about room status/availabilityFront Office Department

Senior Guest Experience Associates/Desk Clerk

Front Office Department

ACEA (Sands of Triboa Resort’s & Spa) San Bernadino Road (Subic Bay Freeport Zone)

July 12, 2017, to February 10, 2018

·        Task with the duty of Check-in and Out of all guests in a timely well mannered.

·        Created Database of customers which include customers, name, address, mobile no. etc.

·        Supervised all staffs at the Front Office, Sports & Recreation and Logistics and Transportation Dept. by assigning different task

·        Maintained the office area and desk clean and neat at all times.

·        Responding to any complaints, service issues and other general question or concern as Appropriate.

·        Registered and assigned rooms to guests or groups.

·        Record guest comments or complaints; refer it to the manager if necessary.

·        Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment

·        Maintained a professional relationship with visitors throughout their stay by the phone and direct contact

·        Analyzed information and evaluated results to choose the best solution and solve customer problems

·        Monitored and updated occupancy status of rooms

·        Performed data entry

·        Managed and balanced guests accounts

·        Made and confirming reservations

·        Generate night audits

·        Presented statements to guests and collect payments

·        Sold rooms to walk-in customers, entering/changing reservation information on the computer system

·        Post charges to guest accounts and processed payments, making corrections when necessary, and informed the housekeeping department about room status/availability

OPERATION ASSISTANT/ LOGISTIC SUPPORT

GLOBAL MARITIME LOGISTICS SUPPORT, INC

SBFZ –SBMA OLONGAPO CITY

OCTOBER 01, 2014 up to OCTOBER 31, 2016

·        Handle and Assist US government, Australian and Japanese SHIP by providing services and their needs.

·        Provide Support to NAVY SHIPS during their port visits and exercises.

·        Acting as a single focal point for all shipboard support offers innovative, flexible logistical services to all ship that pull in/out in port.

·        Taking care of everything from waste management to pier rendering and internet connection.

·        LOGISTIC SUPPORT as follows:

> Provision and coordination of                              > fresh and potable water supply

Logreq requirements                                      > rental and placement of force

> Berthing and anchorage arrangements                          protection

> Pilotage & towage                                                     > provisioning & spare supplies

> Line handling arrangements                                 > garbage removal/disposal

> Water taxi services

OPERATION MANAGER

MY SPACE HOTEL UNDER SEGARA SUITES

SBFZ –SBMA OLONGAPO CITY

April 14, 2014 to October 01, 2014

·        Managing All the segment of Hotel Operation

·        Perform all the Duties and Responsibilities of a Hotel Manager

·        Ensure the Organization is Running well as It Possibly can.

·        Created Database of customers which include customers, name, address, mobile no. etc.

·        Supervised all staffs by assigning different task

·        Maintained the Facility, office area and desk clean and neat.

·        Manage the customers related task such as giving room, provide customers requirement.

·        Answering a multi-line phone system, greet and directing guest.

·        Responding to any complaints, service issues and other general question or concern as Appropriate.

·        Handle sales report and encoding transaction.

·        Handle the reservation and files

Machining (Lathe Operation)

SUNLIGHT.CO.LTD

464 OONAWATE IKOBE-CHO TOYOHASHI Aichi-ken 441-3211 JAPAN

December 01, 2011 to July 28, 2013

·         Operate all types of heavy equipment and oversee the maintenance as well.

·         Oiling and Greasing the Machine and making sure that they are working properly.

·         Adjusting the operating speed and controlling the load of the machine.

·         Monitors the finished products obtained from the machine ensure that they are matched with the quality and quantity constraints of the company.

·         Providing minor specification to upgrade the system and upgrading them if required.

·         Maintain a report of the total amount of goods manufactured in a day from the machine.

Front Office Assistant/Desk Clerk

Front Office Department

Kamana Sanctuary Resort & Spa (Subic Bay Freeport Zone)

February 25, 2011, to July 2011

·        Facilitate check-in and check out of the guest

·        Created Database of customers which include customers, name, address, mobile no. etc.

·        Supervised all staffs by assigning different task

·        Maintained the office area and desk clean and neat.

·        Manage the customer’s related task such as giving room, provide customers requirement.

·        Answering a multi-line phone system, greet and directing guest.

·        Responding to any complaints, service issues and other general question or concern as Appropriate.

Front Office Assistant/Desk Clerk

Front Office Department

Subic Bay Travelers Hotel (Subic Bay Freeport Zone)

July 05, 2010 to January 02, 2011

·        Facilitate check-in and check out of the guest

·        Created Database of customers which include customers, name, address, mobile no. etc.

·        Supervised all staffs by assigning different task

·        Maintained the office area and desk clean and neat.

·        Manage the customer’s related task such as giving room, provide customers requirement.

·        Answering a multi-line phone system, greet and directing guest.

·        Responding to any complaints, service issues and other general question or concern as Appropriate.

·        Handle sales report and encoding transaction.

·        Handle the reservation and files

Bellman

Subic Bay Venezia Hotel (Subic Bay Freeport Zone)

October 27, 2007, to July 04, 2010

·        Assisting the guest with their luggage and to show guest to their room.

·        Ensure that the guest has a pleasant stay.

·        Assisting the front desk during busy periods and answering the guest question.

·        Assisting additional department within the hotel when needed such as housekeeping.

Production Worker

Hitachi Top Mechatronics Corporation (Subic Bay Freeport Zone)

March to July 2007

·        Responsible in the assembly of high-quality products by maintaining a minimum quality rating of 99.5 %( A-rank) by conducting in-process inspection using the checklist.

·        Assumes proper handling of parts to guarantee and attain, defect-free products and thus eliminating failure cost with in the production area

·        Produces products in accordance with the set tact time.

a.      In order to attain achieved delivery target.

b.      To achieved sales.

c.      Target Productivity and Efficiency

d.      Lessen Cost

·        Compliance on proper handling of tools and equipment

.      To eliminate line stoppage due to machine breakdown.

b.      To speed up the production assembly process.

·        Follows procedures governing the assembly manuals and adjustment standards that is accordance to the required prescription of the production area. Follows policies and company procedure as stated in the employee’s handbook.

·        Perform line preparation in such as

a.      Picking necessary material which will be used to assemble.

b.      Tools preparation required assembling parts.

c.      Document such as downtime sheets, tags and other material to be used for assembling.

Food and Beverage Attendant

Food and Beverage Department

Ocean Adventure Subic Bay Marine Exploration

Camayan Wharf West Ilanin Forest (Subic Bay Freeport Zone)

January 2005 to November 2006

·        Performed diversified food service duties to serve restaurant patrons following standard practice and complying with regulatory requirements.

·        Greet and Serve the guest in a professional manner.

·        Performed a variety of duties related to foodservice and dish room.

·        Followed basic food service operating procedures

·        Worked at a pace consistent with changing volume and demands.

·        Checked all stocks, prepared food to order and maintained sanitation throughout the service area.

·        Followed Hygiene standard.

Croupier/Card Dealer

Casino Department

5* Legend International Hotel

Subic Bay Metropolitan Authority

June-November 2004

·        Conducted the game Baccarat according to the rules of the game and Casino operational policies.

·        Ensured that wagering is carried out properly and bets are handled appropriately.

·        Provide excellent customer service by assisting and providing helpful information (Filipino, Hong Kong, Chinese and American)

·        Ensured appropriate pace of the game through the handling of cards, chips, money and other gaming equipment