JESSA MAY KRISTY S. GECANA
Address : St. Matthews Subd., Lipa City, Batangas
Contact No. : (+63) 0915-5860847
Email Add. : [email protected]

CAREER OBJECTIVE

A highly motivated professional recognized for competency and thoroughness. Possess effective interpersonal, analytical and organizational skills. Knowledgeable in computer software application. Excellent customer service. Work well under pressure. Can work with minimum supervision, willing to accept challenges and acquire more knowledge. Responsible, creative and hardworking.

WORK EXPERIENCE

Retail Associate/Store In-charge
Abenson /Electroworld
Cybermart, Waltermart, Tanauan, Batangas
July 2017 – present

• Plan and execute sales strategies and programs to maximize revenues.
• Ensure coordination between sales, marketing, merchandising, supplies and other related departments
• Prepare and report branch financial performance for the head office / management.
• In-charge of people management (coaching, counseling, etc.)
• Maintain all relevant databases and update.
• Prepares monthly master production schedule
• Operates cash register, administer start and end of day process in the system
• Administer product exam, branch meeting, pep talks
• Receive stock delivery
• Assist customer
• Provide excellent customer service

Sales Assistant
Al Ghurair Retail LLC (Triumph International / The Faceshop)
Debenhams-Deira City Center / Al Ghurair Center
Deira, Dubai, UAE
August 2013 – June 2016
• Assists customers in the selling area.
• Suggests/ explains/ demonstrates how to use products
• Operates cash register.
• Removes security devices and places sold products neatly in bag.
• Ensures pricing is correct.
• Cleans and replenishes stocks into shelves
• Organizes selling area and stock room
• Merchandises products
• Checks inventory to ensure product is in stock.
• Order stocks from other stores and merchandiser
• Prepares weekly sales reports and month-end reports.
• Prepares weekly schedule.
• Meet sales goals, build customer relations through follow-up calls and mailings
• Contributes to team effort for reaching monthly and quarterly targets
• Communicate with merchandiser and wholesale manager for other store concerns
• Provides excellent customer service

Customer Service Associate
Teletech (Prepiad Merino – Telstra)
2nd and 3rd Level Robinsons Place Lipa
Lipa City, Batangas
November 2010 – August 2013
• Communicates with customers over the phone to provide additional information regarding products or services.
• Prepares reports with detailed customer information, concerns, queries, actions taken, and any relevant comments or notes about a certain issue
• Activates and/or deactivates prepaid accounts, collects the required information regarding concerns or complaints that require further attention.
• Advises customers about the recent prepaid offers and services
• Provides information on the proper use of a specific prepaid offer and how to manage the prepaid account
• Decides as to the complaints genuineness and determines possible reasons/solutions on every complaint.
• Provides instructions about unlocking the prepaid/postpaid mobile.
Office Staff/Clerk
Mina National High School
Mina, Iloilo
January 2009- February 2010
• Keeps pertinent papers/ records in the office
• Prepares documents and reports for the School Principal
• Ensures office equipments and supplies are always up to date and working
• Performs various office/clerical jobs

Receptionist
Dubai Pearl Hotel Apartments
Bur Dubai, U.A.E
February 2007 – Oct. 2007
• Attends to guest inquiries regarding room rates, reservations, hotel amenities and other services
• Responsible in making room bookings and reservations
• Accepts and assists walk-in guests
• Receives incoming/ Makes outgoing call for the guests
• In charge in the collection of cash, credit card, check payment from the guests
• Ensures proper and excellent customer service

Management Trainee/Retail Coordinator
Sprint International Inc. (SPEEDO-Philippines)
Cupang, Muntinlupa City
February 2006 – February 2007

• Monitors and supervises sales clerks
• Responsible for the selection of sales clerks for Speedo Luzon branches
• Coordinates with other departments (Warehouse, Merchandising, Accounting, Human Resources); agencies and companies regarding promo girls’ concerns and queries
• Conducts monthly office day meeting
• Store Supervisor / Manager reliever
• Marketing representative/OIC on assigned Speedo swim events
• Assists Store Manager/ Supervisor in various store operations
• Performs cashiering transactions if needed
• Assists customers in the selling area

CERTICATES AND TRAININGS

Top Scorer for Product Exam
Triumph Flash Card Test (Sept. 2015)
The Faceshop Monthly Product Exam (November 2015/ December 2015/March 2016/ April 2016)

Employee of the Month for Concessions – November 2014
Debenhams – Deira City Center
Deira, Dubai UAE

Service Excellence Advanced Training
November 2013 / February 2014
Rotana Rayhaan, Al Ghurair Center
Deira, Dubai UAE

EDUCATIONAL ATTAINMENT

Bachelor of Science in Psychology
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila
SY 2000-2004

PERSONAL DATA

Age : 35 years old
Birth Date : May 3, 1983
Birth Place : Zamboanga del Sur, Mindanao
Height : 5”3’
Weight : 110 lbs.
Civil Status : Married
Nationality : Filipino