JESSIE D. VILLANUEVA
Mobile/Cell phone no.: 09276869919.
Email address: [email protected]
Home address: 276 Sta. Rita St. Maricaban Pasay City

 OBJECTIVE

• Seeking an opportunity to develop my skills in any challenging role in a progressive organization and giving a good career development, or in service oriented field that would fit my qualification.

 SUMMARY OF QUALIFICATION

• Expert sales professional with extensive experience in customer service
• Adept in promoting all type of product and service
• Ability to identify customers’ preference and tastes
• Skilled in planning and achieving sales goals
• Good negotiation and convincing skills
• Has the ability to operate independently in a dynamic & stressful environment.
• Competence in taking stock of inventory, and placing order
• Hardworking, Honest, dependable and can work in various working environment.

 PROFESSIONAL EXPERIENCE
 Customer Specialist
Iswitch/Apple Store
3rd floor Glorietta 2 Ayala Makati
April 22, 2019 to present

• Giving the best solution to the customer complaint
• Demonstrate the product features
• Obey company rules and regulation
• Attend regular training to apple expert trainor

 Sales Associate / cashier
Techno Blue, Samsung showroom
Ground floor Medina Centre The Pearl Doha Qatar
December 23, 2014 – December 2, 2018

• Greet and help customer in finding products of their choice.
• Talk politely with customer and know their requirements.
• Demonstrate how to use the product to customer.
• Take inventory and inform the manager about products soon to be out of stock.
• Identify the fast moving items and ensure sufficient stock.
• Keeping the shelves occupied with product.
• Maintain store display and personal grooming.
• Responsible for all the cash register on duties.

 Customer Service Assistant
Beyond The Box Apple Store
Lucky China Mall Binondo Manila Philippines
May 31, 2013 – December 15, 2014

• Help consumer with general promotion in store and all store products.
• Understand all the responsibilities at workplace including safety.
• Stock all the products on the shelves in well manner.
• Attend a brief meeting with the shift supervisor before taking the shift.
• Keep all the records of a regular customer in order to provide personalized service.
• Helped customers under the warranty on the products and explained them,
when it is applicable.
• Attend a product training to insure a correct information give to the customer.

 Public Area Attendant
Maiscor Catering Service
West Service Rd., Merville Exit Pasay City Philippines
September 23, 2011 – April 18, 2013

• Keep the kitchen clean and organized.
• Cleaning the hallway including furniture’s and walls.
• Insure that obey the five stars catering standard rules.
• Report to the supervisor and follow the instruction.

 Sales Man
Condura Durables Inc.
Ayala Makati City Philippines
September 23, 2010 – March 15, 2011

• Attend a monthly meeting to the head office on how to handle proper customer service.
• Report direct to the manager for monthly sales in and sales out.
• Insure all fast moving products are available.
• Knowledgeable handling customer complaints and give immediate solution.

 Sales Man
Conception Carrier Air-conditioning Company
East Service Road Alabang Muntipula Philippines
March 12, 2008 – June 29, 2010

• Place the items in proper place and designation.
• Listen to the customer needs, to give the best recommendation.
• Orient the customer on how the products work and soft technical knowledge.
• Insure to meet a monthly task and target.
• Call the customer to insure that delivery items are in good condition and works properly.
• Report all the updated promotion of competitor’s brand.

 Bagger
Ace Hard Ware
SM Mall of Asia Philippines
October 05, 2007 – March 05, 2008

• Insure that the customer item pack and secure.
• Help the customer to their buying items.
• Maintain the counter net and clean.
• Organize and place the items in order.
• Refill the empty shelves and make sure that all fast moving items are available.

 EDUCATION

Datamex Institute of Computer College, Pasay City, Philippines
Received: Diploma, April 04 2013
Course of Study: Two years in Information Technology

 TRAINING

• Install Computer System and Network, Diagnose and troubleshoot Computer System, Configure of Computer System and Network, Maintain Computer System and Network.

 ACHIEVEMENT

NC II Computer Hardware Service

___________________
Signature

I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.