Education

June 2007-April 2011 High School Graduate at Nagpayong High School

Experience

June 2017-Present Customer Service Representative at Concentrix Tera Site

– Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
– Contribute to team effort by accomplishing related results as needed
– Identify and assess customers’ needs to achieve satisfaction

January 2016-May 2017 Customer Service Representative at Liberty Medical

– Especially talented in independently prioritizing healthcare customer service work flow including work queue management and insurance verification.
– Communicating with insurance companies and/or prior authorization requests
– Ensuring customer satisfaction and assisting them with issues/concerns related to their health
– Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
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October 2013-January 2016 Customer Service Representative at Convergys Phils

– Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
– Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copay
– Assist patients in understanding how their insurance coverage works and calculate and present copay
– Execute medical equipment and supplies orders from vendors and suppliers and ensure that they are expedited
– Respond to queries from customers / patients / family members and insurance companies over the telephone and through emails

October 2012-March 2013 Service Crew at Jollibee, Golden Bee Food Corporation

– Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
– Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
– Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
– Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
– Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
– Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

February 2012-July 2012 Service Crew at Jollibee Foods Corporation

– Take orders from customers and present them as requested.
– Process bills for the customer and also issue them receipts.
– Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time
– Pack foods ordered by customers and serve them in the most efficient manner.
– Provide helpful answers to queries or questions proffered by customers
– Furnish customers with helpful information regarding service time and special deal offers.