WORK EXPERIENCE

2017-Present
Teletech Holdings Inc.
Global Marketing Research Analytics
Develop multiple marketing analyses and dashboard reports to ensure effectiveness of marketing activities
Synthesize and communicate findings and recommendations to top management
Utilize different social media platforms to boost brand reputation.
Use different analytics tool such as PowerBI, Google, Facebook, LinkedIn, and YouTube Analytics to create comprehensive reports.

2016-Present
C3/Customer Contact Channels
Account Executive/ Research Analyst
Gathers data on businesses and other industries to identify new potential clients.
Communicates key insights and findings to top management.
Digs through different media platforms for significant information to boost sales and market the company.
Sends out daily news letters regarding the current state of the BPO industry (i.e., acquisitions, new product launches, board movements, and expansions).
Manages social media site of the company to develop brand awareness and online reputation.

2015- 2016
Vista Land and Lifescapes Inc.
Market Research Assistant
Gather detailed data on businesses, industries, and infrastructures around the cities, sub-urban, and rural areas in the Philippines
Tabulate the gathered data for analysis, charting and generation of quantitative and qualitative reports (both written and PowerPoint reports/presentations)
Research various media advertisements on real estate
Provide assistance to the senior researchers and to the research supervisors
Prepare the itineraries for fieldworks including, but not limited to, hotel booking and flight ticket reservations.
Plan and execute focus group discussions
Check and investigate real estate development market for comparative analysis
Cross-check validity of survey data

2014-2015
51Talk Sourcing Associate
Pre-screened ESL educator applicants through phone calls
Recorded relevant information of the applicants to ensure the accuracy of database
Checked various online job-related databases (i.e., Jobstreet) for potential applicants

2013-2015
SPi Global (formerly known as e-PLDT Ventus)
Official Recruitment Partner/ Ad Hoc Training Specialist/ Ad Hoc Team Leader/ CSR
Recruited potential agents for different accounts for international and local accounts (official external recruiter)
Trained agents for the sales and customer service of ramp in an international account (1800flowers.com)
Led a team and provided floor support to different teams during Mother’s Day Ramp (2014-2015)
Constantly interacted and communicated with clients to submit reports and other documents regarding the performance of the agents during training and phone time.

EDUCATION

Bachelor in Communication Research (2010-2014)
Polytechnic University of the Philippines
Graduated Cum Laude