JO-AN S. ROSALEJOS

Villamor Air Base, Pasay City, Philippines

+639296042585 /+639480914064

[email protected]/[email protected]

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WORK EXPERIENCE

Ø  Freelance – Manila, Phillipines

Part time – Feb 2018 – present

·         Works part time online doing Customer Service, Administration including Data Entry works.

Ø  RBA Group – Dubai UAE

Portfolio Lead – Management (Business Development, Collections & Recoveries)

Sep 2017 to Dec 2018

·         Manages Key Accounts – sets target to staff based on Client’s qualifications.

·         Maintains good working relationship between the Client and the Company.

·         Calls prospective Clients and set up a meeting with them with the General Manager, for a possible business deal.

·         Acts as Recruitment Coordinator who searches for possible candidates based on Client’s qualifications.

·         Sets meeting every month with Team Leaders of each account to discuss about new ideas for every team’s growth and development on a monthly basis.

·         Interviews potential candidates for company’s open posts such as Collection’s Officers and Legal Consultants

·         Assists the General Manager with meetings and directly reports to him regarding day to day development in the Operations Department.

·         Issues invoices for the clients, approves the payroll of staff before submitting to accounts.

·         Monitors attendance and leaves of staff.

Ø  PACT Employment Services – Derby Debt Collections – Sharjah UAE

Team Leader (RAK Bank)- Recoveries

May 2017 to Aug 2017

Duties:

·         Outbound Calling – following up with customer’s payments for the month as given by the agents.

·         Reports to Department Manager and Bank regarding accounts and payments and agent’s performance.

·         Ensures that team reaches the designated target given by the bank.

·         Evaluates agent’s performance.

Ø  PACT Employment Services – Derby Debt Collections – Sharjah UAE

Team Leader (HSBC Bank)- Recoveries

Aug 2015 to Apr 2017

Duties:

·         Outbound Calling – following up with customer’s payments for the month as given by the agents.

·         Reports to Department Manager and Bank regarding accounts and payments and agent’s performance.

·         Ensures that team reaches the designated target given by the bank.

·         Evaluates agent’s performance.

·         Submit Audit Documents as required by the bank such as Production Deck, Monthly Reports, Agent Monthly Collections, back to bank accounts, Agents monthly collections, Call Recordings for quality assurance.

·         Confirms monthly payment for invoicing

·         Coordinates with field visitors to ensure that the concerned is the right party.

Ø  Derby Commercial Services LLC – Dubai UAE

Collections Officer (Standard Chartered Bank / Mashreq Bank / HSBC Bank) – Recoveries

Feb 2012 to Aug 2015

Duties:

·         Outbound Calling  –  Reach monthly target by collecting/Recovering bank  debts  from customers who have pending accounts, including setting a settlement or repayment plan for them/Find customer’s whereabouts by skip tracing and calling thru available contact details/Sending emails and sms to customers to remind them of their delinquent accounts.

·         Feedback reporting – reports to bankers for complaints and and settlement conflicts

Ø  Allied Enterprises LLC – Abu Dhabi UAE

Sales Administrator/Coordinator – Administration Dept.

July 2009 to Jan 2012

Duties:

·         Front desk – Answers incoming calls; Monitors attendance and Reports to Branch Manager and HR.

·         Sales support -Coordinates with sales representatives and supervisors for processing sales orders; And with warehouse and logistics department for deliveries.

·         Office Administration-Follow up mail approvals; Maintaining stocks and office supplies ordering and Manages meeting room, hotel, visa and transportation bookings.

Ø  Allied Enterprises LLC – Dubai UAE

Receptionist / Customer Service- Administration Dept.

April 2007 to July 2009

Duties:

·         Manages meeting room bookings and office internal/external mails; Monitors and orders office supplies; Filing and scanning administration related documents.

·         Answers customer’s walk-in and phone queries regarding company’s products and services.

Ø  Philippine Interactive Audiotext Services Inc. – Manila, Philippines

Customer Service Representative

July 2001 – Feb 2007

Duties:

·         Manages incoming calls and queries of clients.

·         Acts as OIC (0fficer In-Charge) in the absence of Team Leader/Supervisor.

EDUCATIONAL BACKGROUND

Centro Escolar University (Manila, Philippines)

AB Mass Communications, Major in Broadcasting

June 1997-March 2001

PERSONAL DETAILS

Date of Birth  : October 1, 1980

Nationality     : Filipino

Status           : Single