JOANNA MARIE SAAVEDRA ABBOT
#95 Parsolingan, Gerona Tarlac City Philippines 2302
Contact No: +639254791756
Email Add: [email protected]

Objectives:
To seek a challenging career opportunity in your company, which offers professional growth
and motivation commencement to my interest and qualification

Educational Background:

Tertiary: Graduate of Bachelor of Science in Business Administration
Major in Financial Management
Tarlac State University, March 2005

Secondary: Tarlac National High School
San Roques, Tarlac City
1997-2001

Primary: Tarlac West Central Elementary School
San Roques, Tarlac City
1991 – 1997

Work Experiences:

Sr. Quality Specialist
HughesNet Technical and Billing, Kaspersky Lab Technical Support
Sutherland Global Services – IT Park, San Isidro Tarlac City Philippines 2300
December 2013 to January 30, 2019
• Monitoring calls and communicating feedback to meet predefined standards.
• Works in a continuous process of evaluating calls and providing feedbacks enhancing the quality of the calls.
• Manages the generation of quality indices reports and highlights potentials issues.

Customer Service Representative/ Seasonal Quality Analyst – H&R Block
Sutherland Global Services – IT Park, San Isidro Tarlac City Philippines 2300
November 2008 – December 2013
• Assisting customer with transaction, billing issues and complaints.
• Monitoring calls and providing coaching/feedback to consultants.
Cyber City Teleservice – Mcloed USA, Amazon, Collection
Customer Service Representative
Blgd. 2528 Corporate Office, Cyber City IT Park CSEZ, Pampanga Philippines
June 14, 2006 – January 06, 2008
• Assisting customer`s inquiries on new products and services through phone.

SANYO Semi-Conductor Manufacturing Philippines (SSMP)
Luisita Industrial Park, SEPZ San Miguel, Tarlac City
July 22, 2005 – January 22, 2006
• Machine Controller, ensures equipment is operating correctly by utilizing monitors and gauges on the equipment.

Experiences Gained:

 Able to work with different people and was able to communicate properly with different nationalities of our customers
 Able to work on multiple computers through Remote Access.
 Good Team player and Multitasking capabilities.
 Proven initiative and ability to work with minimal supervisions.
 Able to keep clear and accurate records and reports. Knowledge in use of spreadsheets, database, word processing and selected job specific software.
 Able to develop, document and maintain functional test cases and other test artifacts like the test data, data validation.
 Able to organize work load and to manage a filing methods and management techniques.
 Excellent organizational and motivational skills.
 Able to deal with different personalities/ attitudes of trainees.

Seminar and Training Attended:

• 1st Joint PICPA-JPIA Regional Conference
& Mid-Year Convention August 22, 2002
• Social Security System Cashiering Section June 22 – October 11, 2004
Smart Entrepreneurial Program February 16, 2005
• Tax Data Gathering Program March 15, 2005
• Cyber City Teleservice-Polytechnic May 01– June 12, 2006
• Management and Soul Training
Six Sigma (Sutherland Global Services) Feb. 20 – Feb 23, 2012
• State of Coaching
(Sutherland Global Services) September 2018

PERSONAL DATA:
Date of Birth June 19, 1984
Place of Birth Tarlac
Age 34
Sex Female
Civil Status Married
Height 5`2

Character References:

• Teddy Nebrida Manabat
Senior Specialist – Quality Analyst
Sutherland Global Services

• Maureen Miranda
Senior Specialist – Lead PST Trainer
Sutherland Global Services

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Joanna Marie Saavedra-Abbot
Applicant