JOEL NYONI

+230 5 428-3311           [email protected]            ​www.linkedin.com/in/joelnyoni/
I am an eager and self-driven implementation consultant with experience of implementation and support in the SAP, Software as a Service (SaaS) and cloud computing consulting environment. A client focused professional and team player who has sound technology and business acumen to deliver projects timeously and effectively.

EDUCATION
Diploma in Accounting and Business, Association of Certified chartered Accountants.

2017

SAP Certified Application Associate CRM Fundamentals with SAP CRM 7.0 EhP 2 (C_TCRM20_72) number 0016501808, SAP Global Certification.

2016

Bcom, (Hon), Banking, National University of Science and Technology, Bulawayo, Zimbabwe

2015

PROFESSIONAL EXPERIENCE
Implementation Consultant                                                                            June 2019 – Present
Ceridian, Ebene, Mauritius
•      Requirements gathering, documenting and validating customer’s business requirements and map to the Ceridian Dayforce functionality
•      Configuration of the Ceridian application to meet customer’s documented business requirements
•      Conducting training sessions and documenting training manuals.
•       Attending internal project meetings to provide status on progress of activities and deliverables.
•      Providing customers with follow-up consulting and general assistance in areas of expertise.
•      Developing SQL database scripts and XML transformers for integrations and interfaces
•      I was a “go-to” resource for specific functional areas for both internal and external users.

SAP TRM/CRM Functional Consultant                                                January 2017- May 2019
Zimbabwe Revenue Authority, Harare, Zimbabwe
•      User requirements gathering and development with main focus on Tax Returns, Risk and Audit.
•      Creation and Configuring of Business Transactions relevant to Tax and Revenue Management.
•      SAP System upgrade and support.
•      WebUi Customizing using AET
•      Integrated the SAP TRM system with Microsoft Dynamic for eservices portal.
•      Testing- Doing user acceptance tests and system unit tests.
•      Training- Preparing user manuals and conducting classroom/remote trainings
SAP CRM Consultant                                                              September 2015 – December 2016
Twenty Third Century Systems, Harare, Zimbabwe
•      Requirements gathering from system users and translating that information into the SAP System.
•      Configuration of the SAP CRM system to meet customer needs.
•      Training users so that they fully grasp the functionalities of the SAP System.
•      Preparation of blueprints and user manuals for developers and the final users of the system.
•      Helped automate 4 clients in full life cycle projects in which I was the lead link between the technical team and the system users.
•      Developed demo systems which I presented to prospective clients as part of the presales team.

Customer Service Intern                                                                            June 2013 – July 2014
People’s Own Savings Bank, Harare, Zimbabwe
●      Advising clients on strategies in savings, investment planning, and financial planning in order for them to reach their financial goals.
●      Provided a level of customer service that meets the specific client requirements in building mutuality and customer relationships.
●      As a bank teller, processed deposits, withdrawals and money transfers.
●      Performed demographic information changes in the bank’s information system.
●      Processed loans as well as credit analysis for the bank’s clients.

Sales Representative                                                                          December 2010 – June 2011
Global Bolts and Hardware, Harare, Zimbabwe
•      Helped develop the relatively new company’s marketing department.
•      Sold hardware and managed to achieve the set targets.
•      Providing technical explanation of the company’s products to aspiring clients.
•      Processed customer invoices and credit notes.

Software Implementations/Projects
•      SAP Tax and Revenue Management
•      SAP Customer Relationship Management
•      Ceridian Dayforce HCM
•      Ceridian Dayforce Payroll
•      SAP CRM integration with social media integration
•      Integration with Microsoft Dynamics

University and Community Involvement
President, NUST Banking Students Association
·      Organized Seminars and Lectures with leading banking industry professionals.
·      Facilitated student orientation for first year banking students.
·      Fundraised donations for local children’s homes.