JOHN PATRICK LORICO LAGUITAN

Nationality: Filipino

Gender: Male

Date of Birth: Septmeber 7 1993

Address: 54 Macban st. Napocor Village Tandang Sora Quezon City 1116

Contact Number: (63) 999967812 / (63) 9167043657

Email Address: [email protected]

Marital Status: Single

OBJECTIVES:

A lifelong career where I can propagate my whole being. To be a leader and inspiration to my co-employees aiming the same goal to provide each customer a maximum level of satisfaction through utilization of dyanamic personality.

PERSONAL PROFILE :

Graduated in Dr.Carlos S lanting College as a Bachelor of Science and Radiologic Technology
Graduated in 2014 of October
Has a high standard of professionalism, pays excellent attention to details and is careful not to skip any steps or make errors.
Shows initiative in self-education and continuing education.
Has an excellent communication skill, comfotable in communicating with people from various cultures and backgrounds.
Caring, understanding, nonn-judgemental and has  a strong ability to emphatize with any customers and colleagues from all walks of life.
Has the ability to accept suffering and stress without getting it personal.
Flexible with regards to working hours and responsibilities. Prepared for all eventualities, and be able to act quickly when needed.
EDUCATIONAL BACKGROUND:

Primary:

Pasong Tamo Elementary School (2006)
Secondary:

St. Anthony Academy of Quezon City (2010)
Tertiary:

Dr. Carlos S. Lanting College (2014)

WORK EXPERIENCE:

Agent / Sunject Matter Expert

Date Hired: August of 2015 up to Present

Employer: WIPRO BPO PHILIPPINES

(Cyberpod 1, 6th floor eton centris Edsa cor Quezon Ave Barangay Pinayahan, Quezon City,. 1100)

“Wipro with awards and galore Wipro is one of the most recognzied companies in the IT space. A longstanding reputation is poised to continue with strong growth in the future. They have received innumberable corporate awards that speak for the innovations introduced bu us and the variuous milestones achived.”

Roles and Responsibilities:

Answer customer queries
Answer the team in any problems of the LOB
To meet our target every week and month
To Certify Newbies
To listen to their calls and give a proper feedback
To do Side barge on those agents who is a bottom perfomer
Have conducted some of module or system training
Taking Outbound calls for some offline work

CHARACTER REFENCES:

Brelyn May Bucabuca

Operation Manager

Wipro Bpo Phil

+639458916034

[email protected]

Teresa Binuya

Operation Manager

Wipro Bpo Phil

+639066245702

[email protected]

Ernest Le Arellano

Compliance Manager

Wipro Bpo Phil

+639453209280

[email protected]

I hereby certify that the aboce information are tru and correct to the best of my knowledge