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John Dee G. Resco

Flat 214 Al Amal Bldg. Al Mankhool – Dubai, United Arab Emirates

Mobile No.: +971-557442282 / +971-529034253

PROFILE
Highly proficient, organized, confident and motivated IT Support Engineer with 15 years solid experience. A logical thinker who handle 1st/2nd line support calls, analyze and investigate problems, implement fixes, escalate support calls to 2nd/3rd Level and work closely with the service desk team. A flexible, resourceful and willing to take full ownership of user problems until they are fully resolved and hungry to learn IT from the ground up. Communicates confidently and effectively at all levels and uses initiative to meet the highest standards. Always striving to go the extra mile in order to achieve the set goal. Seeking new challenges and additional responsibility to progress career. And is currently looking for a suitable position with a forward thinking company.

PERSONAL INFORMATION
Permanent Address : Blk. 2 Lot 15 Carsadang Bago 2, Imus City,C avite, Philippines 4103

Birthdate : June 21,1984

Birth Place : Silay City, Negros Occidental

Height : 5’6 ft.

Weight : 177 lbs.

Sex : Male

Civil Status : Married

Religion : Christian

Nationality : Filipino

EDUCATIONAL BACKGROUND
Elementary Year [From] – [To]

School: Tropical Vill. Elem. School 1991-1997

Address: San Francisco, Gen. Trias, Cavite, Philippines

Secondary

School: Tropical Vill. National High School 1997 – 2001

Address: San Francisco, Gen. Trias, Cavite, Philippines

College

Course: Bachelor of Technology in Computer Engineering 2001 – 2004

School: Technological University of the Philippines

Address: Salawag,Dasmariñas,Cavite, Philippines

EMPLOYMENT HISTORY
Position: IT Engineer / Hardware and Asset Management / Desktop Support

Company: Jumbo Electronics

Project/s: Emirates Airlines Present

Fly Dubai April 2017-2018

Dubai Municipality January 2017- May 2017

DU -Emirates Intergrated Telecom. Co. June 2015 –January 2017

Address: Dubai, United Arab Emirates

Date: May 2015 – Up to Present

Reason for Leaving: Presently Employed

Job Description / Duties and Responsibilities:

· Provide technical support and assistance to employees for hardware, software, and basic networking issues.

· Maintain and troubleshoot devices and systems, hardware, and software.

· Document system performance, bugs, debugging, and program requirements.

· Follow established policies, procedures and technology standards to ensure system availability and security

· Image and deploy standard imaged computers

· Responsible for infrastructure and network developments, upgrades, installations, support, and maintenance of company’s network (both wired and wireless), computer systems and complete IT infrastructure.

· Analyzes and makes recommendations for system and application upgrades and replacements.

· Troubleshoot complex network hardware/software problems.

· Coordinates with user departments to determine needs; discusses and resolves problems.

· Purchases, installs, repairs, and maintains network hardware, software and individual computer/laptop stations and mobile devices for all employees.

· Interfaces new products to existing hardware, software, and work procedures..

· Provide desktop support to end users, including both hardware and software support.

· Maintain department databases (support and hardware) and network diagrams.

· Performs related tasks as required.

Position: IT Engineer

Company: Compassion International

Address: 99 Roces Avenue, Quezon City, Philippines

Date: September 2014 – December 2014

Reason for Leaving: Contractual

Job Description / Duties and Responsibilities:

· Installing and configuring computer hardware operating systems and applications

· Monitoring and maintaining computer systems and networks

· Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues

· Troubleshooting system and network problems and diagnosing and solving hardware or software faults

· Replacing parts as required

· Providing support, including procedural documentation and relevant reports

· Following diagrams and written instructions to repair a fault or set up a system

· Supporting the roll-out of new applications

· Setting up new users’ accounts and profiles and dealing with password issues

· Responding within agreed time limits to call-outs

· Working continuously on a task until completion (or referral to third parties, if appropriate)

· Prioritizing and managing many open cases at one time

Testing and evaluating new technology.

Position: IT Engineer / Hardware Technician

Company: Al-Shamel Computers

Address: Buraydah, Qassim, Saudi Arabia

Date: April 2007 – September 2014

Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

· Update knowledge and skills to keep up with rapid advancements in computer technology.

· Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.

· Write detailed functional specifications that document the hardware development process and support hardware introduction.

· Specify power supply requirements and configuration, drawing on system performance expectations and design specifications.

· Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.

· Select hardware and material, assuring compliance with specifications and product requirements.

· Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.

· Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.

· Direct technicians, engineering designers or other technical support personnel as needed.

· Replace and prepare ready repaired Ipads, Ipods and Iphones.

· Prepare the RMA items that need to be returned to the supplier.

· Setup CCTV Cameras on field.

· Discussed type, quality and number of merchandise required for purchase.

· Recommending merchandise based on individual requirements.

· Advised customers on utilization and care of merchandise.

· Provided advice to clients regarding particular products or services.

· Explained the use and advantage of merchandise to customers.

· Answers customers’ queries and concerns.

· Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.

· Prepare sales contracts and accepted payment through cash, cheque and credit card

· Assists in display of merchandise.

· Maintained sales records for inventory control.

Position: Computer Engineer / Hardware Engineer

Company: RCA Computers

Address: Imus City, Cavite, Philippines

Date: May 2004 – April 2007

Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:

· Installing hardware and software systems

· Maintaining or repairing equipment

· Troubleshooting a variety of computer issues

· Setting up computer security measures

· Configuring computer networks

· Offering technical support on-site or via phone or email

· Prepare RMA parts that need to be returned to the supplier.

· Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.

· Assisting customers with questions, needs and purchases.

· Attending weekly sales meetings.

· Cultivating successful relationships with retail customers.

· Completing each transaction in a quick and efficient manner.

· Leading all social media sales initiatives.

· Greeting each customer that comes into the store in a warm manner.

· Identifying customer requirements.

CHARACTER REFERENCES
References is available once requested.

_________________________

Applicant’s Signature

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John Dee G. Resco

Flat 214 Al Amal Bldg. Al Mankhool – Dubai, United Arab Emirates

Mobile No.: +971-557442282 / +971-529034253

Email: [email protected]