John Kevin Chiu Cruz

2184 F. Suerte St. Fortune 2 Gen. T. DeLeon, Valenzuela City

Email Address:  [email protected]

Contact Number: 0961-117-4029 / 0916-243-7125

Objective: To deliver my duties to the fullest satisfaction of the superiors and subordinates and to reach responsible position in future, work for the betterment of the company in any circumstances

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Core Qualifications:

●                    Complete knowledge of Point of Sale System (POS) (NAVI).

●                    Perform over all cashiering duties – cash and card transactions.

●                    Skilled cocktail mixer of liquor brands, beers and non-alcoholic selections.

●                    Skilled Barista (coffee blends, coffee roasting)

●                    Having knowledge in Wines.

Working Experience:

Cowrie Grill by Manila Hotel                                                            Jun 2013 – Jul 2019

Lead Bartender / Captain Waiter / Cashier

●                    Dealing with high a volume of guest.

●                    Take and serve food/beverages orders, using suggestive selling techniques

●                    Preparing a wide-range of cocktails and ensuring speedy service during periods.

●                    Inquired about guest satisfaction, anticipated additional needs.

●                    Receive guest payments and process transactions.

●                    Organizing junior staff duties and responsibilities.

●                    Resolving complaints to achieve positive solutions for guest and restaurant.

●                    Responsible for all service preparations before, during and after the service.

●                    Opening bar in morning and closing in evening, adhering to security policies.

●                    Managing stock levels behind bar and ensuring bottles are replaced when needed.

●                    Conduct daily and monthly bar inventory.

●                    Working in flexible schedule.

M Boutique by Manila Hotel                                                            Jun 2013 – Jul 2019

Captain Waiter / Barista / Cashier

●                    Dealing with high a volume of guest.

●                    Take and serve food/beverages orders, using suggestive selling techniques

●                    Preparing a wide-range of coffee and ensuring speedy service during periods.

●                    Receive guest payments and process transactions.

●                    Organizing junior staff duties and responsibilities.

●                    Resolving complaints to achieve positive solutions for guest and restaurant.

●                    Responsible for all service preparations before, during and after the service.

●                    Arranging/Making junior staff weekly schedule.

●                    Conduct daily and monthly beverages, food and non – food inventory.

Training:

Manila Hotel                                                                                                  500 Hours

Bellman / Banquet Service

●                    Set up Function Hall for events by putting out tablecloths and arranging table

placement

●                    Maintain high standards of safety and cleanliness in all areas of the Function Hall.

●                    Bussing out courses, replenishing utensils, refilling glasses.

●                    Greet all hotel guests warmly and with courteous manner.

●                    Assist guest with their luggage to their room.

Seminars:

Wolf Blass Masterclass                               Concha Y Toro’s Masterclass

Marco Polo Hotel                                              Café Ysabel, San Juan City, Manila

February 201                                                     August 2019

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Educational Background:

Tertiary                                     Bachelor of Science in Hotel and Restaurant Management

Far Eastern University – Manila

March 2009 – April 2013

Secondary

St. Louis College Valenzuela

June 2005 – March 2009

Personal Information:

Age                                         : 27 years old

Date of birth                             : July 11 1992

Height                                      : 5’8

Weight                                     : 150 lbs.

Civil Status                              : Single

Character References:

Edson D. Obediente                                     Ralph Angelico Caguioa

F&B Manager – The Manila Hotel                       Captain waiter – Cowrie Grill by Manila Hotel

Contact no. 0947-992-1912                                 Contact No. 0916-629-5344

Joseph Lantano                                            Christopher Delgado

Commis I – Cowrie Grill by Manila Hotel              Commis III – Cowrie Grill by Manila Hotel

Contact no. 0916-667-4659                                 Contact no. 0998-565-1120