WORK EXPERIENCE:

Nov. 2014 – Present MyOutDesk, LLC.
9th Floor Filinvest One Bldg., Northgate Cyberzone, Alabang-
Zapote Road Filinvest City, Alabang, Muntinlupa City,
Philippines 1781.

• Transaction Coordinator (Contract to Closing)
• Initiate Contract-to-Close campaigns, order inspections, and put all inspection deadlines/contract deadlines on calendars.
• Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing.
• Confirm we have all paperwork and that all necessary documents have been sent to lender, title, and other parties
• Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.
• Regularly update & maintain communication with clients, agents, title officer, lender etc.
• Coordinate with office broker about all necessary documentation for file compliance.
• Coordinate moving, possession and closing schedules.
• Appointment Scheduling and Calendar Management.
• Database Building / Updating CRM with all client information into client database system.

• Listing Coordinator (Listing to Contract)
• Oversee all aspects of sellers transactions from initial contact to executed purchase agreement.
• Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings, tax history and etc.
• Coordinate with Client Care managers about seller’s property photos, staging, repairs, cleaning, signage, lockbox, access requirements & marketing activities.
• Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation.
• Coordinate with Client Care managers about showings.
• Provide proactive weekly feedback to sellers regarding all showings and marketing activities.
• Coordinate all public open houses and broker open houses.
• Input all listing information into MLS and marketing websites and update as needed.
• Submit all necessary documentation to office broker for file compliance.
• Input all necessary information into client database and transaction management systems.

Mar. 2011 – Oct. 2014 BA Continuum Philippines Inc.
Bonifacio One Technolog Tower
3030 Rizal Drive West, Bonifacio Global City
1634, Taguig City, Philippines

CS&S Deposit Chat (Team Leader)
Mar. 2011 – October 2014

• Leading and managing a group of 10 – 15 chat associates.
• Takes supervisor chats and escalations. Audits chat transcriptions for Quality and coaching purposes.
• Coordinates with different departments such as Human resources, IT, security, etc. to ensure seamless operations on the floor.

Mar. 2006 – Jan. 2011 HSBC – HDPP
HSBC-HDPP Filinvest North Gate Cyberzone,
Alabang. Muntinlupa City

HBIO – Retail Services Care (Asst. Manager for Operations)
Feb. 2008 – Jan. 2011

• Leading and managing a team composed of 12 people.
• Monitors recorded calls of agents for quality purposes, and make sure that good customer experience is embedded in every call.
• Conducts Coaching to associates to ensure that their behavior, thinking and actions are in line with the company’s interest.
• Helps in creating perks and ad hoc to motivate and encourage representatives in pushing sales performance.
• Assures that the systems being used are working smoothly by coordinating with I.T. department.
• Coordinates with Human resources and Employee relations regarding employee concerns whether it would be work-related issue or personal concern.
• Takes escalation calls as necessary.
• Identifies high-potential individuals, and creates career path in developing future leaders.

HBIO – Cards Care (High Sales Queue) Sep. 2006 – Feb.2008
• Process Card activation and helps customers in some basic credit card concerns.
• Totally focused more in Offering Enhancement Services and cross-sells other HSBC services such as Auto Loan or Cards to Mortgage Loan
• HSBC 100 Club Semi-finalists.

HBIO – Cards Care (Service Plus Queue) Mar. 2006 – Sep.2006

• Takes inbound calls from customers in the US about issues regarding their credit cards.
• Offers Enhancement Services and cross-sells other HSBC services such as Auto Loan or Cards to Mortgage Loan.

Apr. 2005- Feb. 2006 ALORICA Philippines
33rd floor, Wynsum Corporate Plaza, Ortigas Ave, Ortigas
Center, Pasig City
GATEWAY Computers Account

• Technical Support Representative
• Helps customers in trouble shooting hardware and software-related issues.
• Processing orders directly from the customers.
• Process part replacements and permanent returns for the customer.
• Provides documentation for any services provided including escalated issues and orders.
• Up-sells Gateway products

Feb.2005-Apr. 2005 INFLUENT
8/F Robinsons Equitable Tower, ADB Avenue, Ortigas
Center, Pasig City

• Outbound/ Sales Representative for campaigns such as:
1. Simple Escapes
2. AOL
3. Chase Banking Insurance