Education

2001 / 2003 APPLIED BUSINESS SOFTWARE DEVELOPMENT (VOCATIONAL COURSE) at INSTITUTE AND CREATIVE COMPUTER TECHNOLOGY (ICCT)

Experience

JULY 2007 / FEBRUARY 2010 CASHIER SUPERVISOR | SAFE CLERK | CASHIER at CARREFOUR HYPERMARKET W.L.L - QATAR

 PRIMARY RESPONSIBLE FOR RENDERING EXCELLENT CUSTOMER SERVICE
 HANDLE ALL COUNTER RELATED TRANSACTIONS, MONITOR COUNTERS CASH RELATED ACTIVITIES INVOLVING INCOMING AND OUTGOING OF CASH
 PRACTICE STRICT ADHERENCE AND COMPLIANCE TO CASHIERING POLICIES AND PROCEDURE
 MAKING DAILY’S REPORT SUCH AS ENCODING CREDIT CARD SALES, PRICE CHANGES, MANUAL BARCODES, CUSTOMER’S EXCHANGE VOUCHER, HOURLY SALES, SALES SUMMARY REPORT
 RESPONSIBLE FOR CASHIER’S SPOT-CHECK, OVER AND SHORT
 SUPERVISING THE CASHIER’S AND CUSTOMER SERVICE STAFF WHILE THERE DUTIES
 HANDLING CUSTOMERS COMPLAIN, SOLVING CASHIER’S PROBLEM IN COUNTER
 AUTHORIZED FOR PRICE CHANGES GIVEN TO CUSTOMERS

OCTOBER 2013 / MARCH 2014 SHIFT SUPERVISOR at ALSHAYA GROUP

 MANAGES STORE OPERATION AND ORGANIZES SHIFTING SCHEDULE
 FOLLOWS OPERATIONAL PROCEDURE INCLUDING THOSE FOR CASH HANDLING SAFETY AND SECURITY, AND TO ENSURE THE SAFETY OF ALL TEAM DURING THE SHIFTS, ALSO UTILIZED OPERATIONAL EXCELLENCE DURING THE DUTY
 RECOGNIZES AND REINFORCES INDIVIDUAL AND TEAM ACCOMPLISHMENTS BY USING EXISTING ORGANIZATIONAL TOOLS AND BY COLLABORATING WITH STORE MANAGER TO FIND NEW CREATIVE AND MEANINGFUL METHODS OF RECOGNITION
 ANTICIPATE CUSTOMER AND STORE NEEDS BY CONSTANTLY EVALUATING ENVIRONMENT AND CUSTOMER CUES AND DIRECTLY COMMUNICATES INFORMATION TO THE MANAGER SO THAT THE TEAM CAN RESPOND AS NECESSARY TO THE THIRD PLACE ENVIRONMENT DURING THE SHIFT
 CREATES A POSITIVE LEARNING ENVIRONMENT BY PROVIDING CLEAR, SPECIFIC, TIMELY, AND RESPECTFUL COACHING FEEDBACK TO PARTNERS ON SHIFT TO ENSURE OPERATIONAL EXCELLENCE AND TO IMPROVE PARTNER PERFORMANCE
 ACTS WITH INTEGRITY, HONESTY, AND KNOWLEDGE THAT PROMOTE THE CULTURE, VALUES AND MISSION OF THE COMPANY
 MAINTAIN A CALM EXTERIOR PRESENCE DURING CALMS PERIODS OF HIGH VOLUME OR UNUSUAL EVENTS TO KEEP STORE OPERATING TO STANDARDS AND TO SET A POSITIVE EXAMPLE FOR THE SHIFT TEAM
 CONTRIBUTES TO A POSITIVE TEAM ENVIRONMENT BY RECOGNIZING PARTNER’S NEEDS, OR CHANGES IN PARTNERS MORALE AND PERFORMANCE, AND COMMUNICATING THEM TO STORE MANAGER

MAY 2012 / SEPTEMBER 2013 BARISTA at ALSHAYA GROUP

 EXCELLENT CUSTOMER SERVICE
 PREPARING QUALITY BEVERAGE ROUTINE
 FOLLOW ALL CASH MANAGEMENT PRACTICES AND CASH REGISTER POLICIES
 CUSTOMER UNDERSTANDING
 QUALITY ORIENTATION; FACT FINDING; SELF-CONFIDENCE & THOROUGHNESS TO DETAILS
 DELIVERS EXCELLENT CUSTOMER SERVICE TO ALL CUSTOMERS BY ACTING WITH A “CUSTOMER COME FIRST” ATTITUDE AND CONNECTING WITH THE CUSTOMER ALSO DISCOVER AND RESPONDS TO CUSTOMER NEEDS
 PROVIDES QUALITY BEVERAGES AND WHOLE BEAN AND FOOD PRODUCTS CONSISTENTLY FOR ALL CUSTOMERS BY ADHERING TO ALL RECIPE AND PRESENTATION STANDARDS
 FOLLOWING WITH HEALTH, SAFETY, AND SANITATION GUIDELINES FOR ALL PRODUCTS.

APRIL 2014 / JUNE 2018 CASH OFFICE SUPERVISOR / FRONT END SUPERVISOR at SPINNEYS QATAR WLL

 RESPONSIBLE OF HANDLING CASH, CHECKS, VOUCHERS, AND MONEY ORDERS
 RESPONSIBLE FOR ALL COUNTING OPERATIONAL TO INCLUDE CHANGE ORDER AND DAILY CHANGE FUND
 PROCESSING CASH OR CREDIT CARD REFUND TRANSACTION TO BE REFUNDED BY THE CUSTOMER
 RESPONSIBLE FOR POSTING DAILY SALES AND SETTLEMENT
 RECORDING AND SECURING THE INCOMING & OUTGOING FUNDS
 OBSERVE THE SECURITY MEASURES IN HANDLING THE VAULT, KEY CHANGE FUNDS AND OTHERS, SECURE CASH, GIFT VOUCHERS AND CARD SLIPS INSIDE THE VAULT
 HANDLING THE PETTY CASH, DAILY SALES AND BANK DEPOSITS
 DOING THE CASH, CARD, AND BANK RECONCILIATION
 CHECKING CREDIT CARD SLIP, MAKING SALES SUMMARY REPORT
 WEEKLY REPORT OF SHORTAGE AND DISCREPANCY TO CHIEF ACCOUNTANT AND BUSINESS HEAD MANAGER
 RESPONSIBLE FOR MAINTAINING AN EFFECTIVE INFORMATION AND RETRIEVAL SYSTEM
 SUPERVISE & ASSIST ALL ASPECTS OF TRAINING & DEVELOPMENT FOR FRONT-END TEAM AND CASH COLLECTORS
 PERFORMING OTHER RELATED JOBS INSTRUCTED BY OUR ACCOUNTANTS
 COMMUNICATING WITH THE HEAD OFFICE(LEBANON) FOR DAILY FOLLOW UP TRANSACTIONS
 ENCODING INVENTORY UPDATE, ADJUSTMENTS AND TRANSFERS OF STORE DEPARTMENT’S
 PREPARE AND MAINTAINING DOCUMENTED FILES FOR AUDIT PURPOSES
 TAKE PLACE THE DUTY OF FRONT-END SUPERVISOR OR CASHIERS DURING THEIR ABSENCE

APRIL 2005 / SEPTEMBER 2006 CASHIER & COUNTER COORDINATOR at ISETANN DEPARTMENT STORE

 RENDER EFFECTIVE CUSTOMER SERVICE TO BOTH INTERNAL AND EXTERNAL CUSTOMER
 HANDLE PAYMENT TRANSACTION THRU THE P.O.S.
 PREPARE THE DOCUMENTS FOLLOWING THE GUIDELINES PROCEDURE
 OPERATE COUNTER EQUIPMENT’S SUCH AS P.O.S.
 BILL VERIFIER, CREDIT CARD TERMINALS & OTHERS.
 PERFORM OTHER OPENING AND END SHIFT/CLOSING PROCEDURE SUCH AS REPLENISHES COUNTER SUPPLIES
 TRANSMITTALS PREPARATION, CASH COUNTING, AND TERMINAL SETTLEMENT.