Education

June 1998 – March 2002 Bachelor of Arts Major in Psychology at St. John Baptist De la Salle University-Dasmariñas, Cavite

Experience

July 2018 – present Content Article Writer at Multiple Freelancing Websites

Research, write, and copy write articles between 500-4000 words

December 2017 – July 2018 Team Lead at Telstra International Philippines

Manage people and help resolve complaints in accordance with complaint management policies and SLA.

November 2010 - December 2017 Team Lead at Teleperformance Philippines

Responsible for the attainment of client set goals, efficiency targets and overall team performance.

March 2009 – November 2010 Content Article Writer at ODesk.com

Research and write “How To” articles 500 words average. Proofread other freelancers work and spinning articles.

September 2008 - March 2009 Team Lead at Kgb_Philippines

Manage a team of 30 experts for a UK non-voice account helping them improve quality and call processing time.

September 2006 - May 2008 Team Lead at APAC Customer Services Inc

Manage the performance of the designated team/teams in achieving the company and client’s standards. The Lead for Stop/Save (retention skilled agents) teams for all sites and POC TL for Rewards & Recognitions.

December 2004 - September 2006 Customer Service Representative at APAC Customer Services Inc

Part of the pioneering team for a US account. Multi skilled agent and a Subject Matter Expert. TL Assistant for Escalations & Billing Complaints.

April 2002 - June 2002 Footwear Designer at Hack & Jump Footwear Co

Responsible for creating design proposals, purchasing raw materials, arranging the store displays and designing footwear.