Photo

Judelyn Alima Information Technology

Philippines
Customer Services job

Judelyn S. Alima
B9 L17 Sorrento St. Cerritos I Subd. Molino III, Bacoor City Cavite
Contact no: +639178446478/+639553777020
Email: [email protected]
[email protected]

Objectives: Seeking a new challenging position in an organization that offers an opportunity for growth.

Education: Bachelor of Science in Information Technology, Major in Computer Technology-Sultan Kudarat State University – Sultan Kudarat Philippines

Personal Information

Birth Date : June 18, 1994
Civil Status : Single
Height : 54
Language : English, Tagalog, Cebuano and Ilonggo
Religion : Roman Catholic
Fathers Name : Dan P. Alima
Mothers Name : Merlinda S. Alima

Professional Qualifications

Ability to work with others as a leader and part of a team
Strong work Ethic
Commitment to complete the job
Develop knowledge and skills

Professional Experience

Organization: The Theatre Solaire Resort and Casino

Position: Office Staff/Encoder
Date of Employment: November 21, 2018 up to March 2019

Duties and Responsibilities:

Accurate process of all accounts for cash withdrawal online
Provide Daily Report

Organization: SM Hypermarket at SM Center Molino IV, Bacoor City, Cavite 4102

Position: Customer Service Assistant/Cashier/IT
Date of Employment: September 11, 2015 to November 21, 2018

Duties and responsibilities:
1. Front End Department;
Operate cash registry machine
Respond customer complaints and inquiries
Handle return items
Receive phone calls (inbound and outbound)
Paging personnel staff
Manpower management
Handle cash and card transactions (Debit and Credit)
Monitor and report DTI price discrepancy.

2. Accounting Department;
Physical count audit of stock(selling and warehouse area) from different branches
Witness cashier’s none cash documents to be safely surrender to accountant
Spot cash audit
3. Treasure department;
Money pick up from cashiers to treasure department
Ensure money counting
Cash utility clerk
Witness cashier’s cash to be safely surrender to treasures office
4. IT functions during End-of-Day process (Night);
POS network maintenance
Troubleshoot/diagnose computer network and peripherals
End-of-day sales inventory process
Make report for sales today and consolidated sales from different branches to head officers.
Does all Microsoft task such as Microsoft excel, word, PowerPoint and office excel as database
Create pictures and video edit in Photoshop.
5. HR Department
Conduct trainings to the newly hired employees such as 20 maximum of Baggers and  30 maximum of Cashiers per Month.

Organization: Provincial Capitol of Sultan Kudarat at Provincial Planning and Development Office as Job Order

Position: Front Office Secretary
Date of Employment July 2014 – August 2015

Duties and Responsibilities:
Receive and log documents from other different department
Compile data system
Managed picture, edited, video
Managed and programmed language and website design
Installed Computer systems and Networks devices
Computer encoding disassembled and assembled the CPU system of the computer devices.

Organization: Provincial Capitol of Sultan Kudarat at Provincial Governors Office, Sultan Kudarat Province

Position: Volunteer Assistant Secretary
Date of Employment June 2010-March 2014

Duties and Responsibilities:
Assist clients requests and inquiries
Configured computer systems and networks, terminate and connect electrical wiring and electronic circuits
Maintained computer systems and networks devices.

Organization: Forro Marketing Bagumbayans Public Market, Bagumbayan Sultan Kudarat

Position: Sales Associates s
Date of Employment April 2008- June 2008.

Duties and Responsibilities:
Handled all items return and exchanged
Assisted with all customer need and all Inquiry

Training / Seminar

On the Job Training at Provincial Planning and Development Office. 600 hrs.
Isulan, Sultan Kudarat

Seminar Workshop in Open Source Embedded System. 2 days
Sultan Kudarat State University
July 13-14 2013

District Science Camp and Workshop, Quiz, Sci Dama, and Art Attact Competitions. 2 days
Bagumbayan Sultan Kudarat
September 4-5 2009

Certificate of Achievement

National Certificate Level ll Computer Hardware Servicing
March 10, 2013

Short Term Computer Course (Windows Application)
October 31, 2009

Character Refferences

Name: Ms. Christin Guillen
Position: Human Resource Assistant
Address: SM Center Molino IV, Bacoor City, Cavite 4102
Contact No: +639367455311

Name: Hon. Teng T. Mangudadatu Alhaj.
Position: Provincial Governor
Address: Province of Sultan Kudarat
Contact no. N/A

Name: Percila M. Panagdato, CoE.
Position: Program Chairman/Software Engineer Instructor
Address: Sultan Kudarat State University
Contact No.: N/A

Education

June 2010- April 2014 Bachelor of Science in Information Technology majoy in Computer Technology at Sultan Kudarat State University